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Franchise Business Consultant, Field Consultant Resume Example

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FRANCHISE BUSINESS CONSULTANT, FIELD CONSULTANT
Experience
Franchise Business Consultant, Field Consultant, 07/2019 to Current
Company Name – City, State
  • Proactively visit and communicate with customers; identify business and creating opportunities; implement plans to improve sales, and profitability.
  • Franchise Business Education - Commit to the brand standards for franchise compliance and excellence.
  • Increased value adds (consumable products) sales an average of 22% month over month since July.
  • Exceeded customer proactive visits and customer retention.
  • Meet or exceed company Key Performance Indicator metrics at all levels, sales and profit expectations while maintaining standards in all areas.
  • Notify FBO's when visiting customer sites and find areas of non-conformance.
  • Follow up and follow through to ensure compliance is met.
  • Analyze quantitative and qualitative information extrapolating the business and financial significance of the information.
  • Drive profitability at district and unit levels through direct management of strategic initiatives.
  • Provide support to 42 franchise business owners and 160+ customers.
  • Franchise Coaching and Franchise Manageability - Support in training new and current franchisees, conduct development interviews, and provide feedback.
  • Responsible for the selection of all new account FBO's, initial walk-through, onboarding, and offboarding.
Director of Franchise, 02/2018 to 02/2019
Company Name – City, State
  • Developed division department from ground floor.
  • Established departmental policies and procedures.
  • Secure manufacturer direct parts and cost-savings for trader and customer for product development, current project and business models.
  • Increased GP by over $700 K first year.
  • Identify any gaps and opportunities to offer products, drive efficiency and increase revenue guiding the team to spot check for alternates or crosses across CRM.
  • Negotiation, and execution of all franchise contracts and ensuring executed contracts are communicated to all relevant parties.
  • On-board, coach, and mentor new division specialists.
  • Analyze and prepare monthly, quarterly, and year-end reports concerning sales, forecasting and gross profit.
  • P&L Management.
  • Research, recruit, present, and promote new franchise lines to sales team in 16 offices worldwide.
  • Weekly meeting and training session with team and/or suppliers.
  • Managed and developed a team of strong product line vendor relation managers and buyers representing multiple franchise lines.
  • Analyze daily requirements and market trends needs.
  • Identify procurement risks, speculative buys, opportunities, and potential changes in market.
  • Attend trade shows globally for promotion of division, sourcing suppliers, meeting with current customer and suppliers.
  • Created a newsletter "Franchise News" to keep our sales team up to date on current sales trend an notifications from our franchisers on a monthly basis.
  • Supervised global buyers in providing excellent customer service to callers requiring assistance for issues.
  • Received training and certification from franchise lines to represent, explain technical functions of mobile devices and guide product selection by customers.
  • Saved over $1 MM dollars by researching and implementing cost-saving initiatives and solving customer requirements.
  • Liaison with operations, quality assurance and suppliers.
  • Monitored contract performance of items from preferred vendors to ensure compliance with contractual obligations.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Evaluated and monitored contract performance of items from preferred vendors to ensure compliance with contractual obligations.
  • Established strong relationships across company divisions insuring all projects and time lines were met and communications channels opened.
Vendor Relations Manager, 04/2014 to 02/2018
Company Name – City, State
  • Provide support and procure for Traders worldwide (12 locations) including Asia and Europe.
  • Source products (discontinued, obsolete items), pricing, strategic negotiations contracts, and research including material data sheets.
  • Source new suppliers and oversee approval process.
  • Developed long-term relationships with strategic suppliers.
  • Drafted bid specifications and bid proposals to vendors.
  • Implement purchase agreements and supplier alliances.
  • Continuously rebuilding and promoting vendor relationships.
  • Discrepancy resolution.
  • Spear-head efforts in cost savings and gross profit increase.
  • Gross profit increase over $1kk in first year.
  • Named a "Weekly Winner" for cost savings and gross profit increase consecutively month over month.
  • Named "Employee of the Month" November 2014.
  • Procure commodities from overseas locations at quality and cost standards consistent with the company's business objectives.
  • Interact with company departments including quality control, logistics, sales, accounting, and shipping, and receiving worldwide.
Sales Executive, 07/2013 to 12/2013
Company Name – City, State
  • Focus on new business development by aggressively selling electronic payment processing solutions to pre-determined leads.
  • Consult with clients to identify payment processing needs, and deliver a solution.
  • Conduct business development calls with Regional Manager to identify sales opportunities, conduct product training, or address service issues.
  • Cross-sell new or additional payment processing products/services to clients.
  • Possess a clear understanding of products in order to develop, acquire, and service these relationships, including responsibility for proper documentation, pricing, risk assessment, and problem management.
  • Develop and maintain a thorough knowledge of all electronic payment processing products and services.
Director Of Operations/Acting General Manager, 01/2010 to 11/2012
Company Name – City, State
  • Directed multiple functional areas through division and department managers.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Manage 15 employees daily, verifying duties and tasks.
  • Set aggressive/challenging cross-functional goals supporting organizational goals and strategies.
  • Integrated functional strategies thus reaching financial and operational objectives.
  • Deployed resources to achieve financial forecast and business objectives.
  • Developed plans for managing/retaining talent inside organization and improving leadership strength.
  • Monitored company policies, developed new operational procedures to increase the efficiency.
  • Managed, supervised operations daily including sale, purchase and distribution.
  • Assisted Finance in planning and execution of annual budget.
  • R&D new strategies to achieve company goals and objectives.
  • Coordinated with Human Resources team in forming and training a cross functional department.
  • Operational functions to increase productivity such as product promotion and placement.
  • Evaluated and established standards and guideline for the production departments.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Purchasing Manager, 04/2005 to 01/2010
Company Name – City, State
  • Organized supply sources in global market and built relationships with vendors and suppliers.
  • Created a direct correlation between inventory, customer orders and sales report.
  • Led the efforts in the procurement and sourcing to search for new products supply channels implementing cost savings at all levels.
  • Evaluated and managed vendors available in the market the selecting best one for production.
  • Estimated and analyzed delivery and production time to predict future availability and needs.
  • Represented the firm in the market in the procurement of domestic and foreign materials.
  • Documented and maintained books of accounts consisting of all the purchase information and stock of raw-materials.
  • Gathered information of raw materials available along with the substitutes and its costs.
  • Assisted in the research and development of new formulas working directly with Formulator.
  • Devised and executed annual purchasing plans and contracts.
  • Performed monthly reconciliation of open purchasing orders.
  • Generated weekly, monthly, quarterly and yearly reports on purchasing operations.
  • Sourced vendors, built relationships and negotiated prices.
Work History
Franchise Business Consultant, Field Consultant, 07/2019 to Current
Company Name – City, State
  • Proactively visit and communicate with customers; identify business and creating opportunities; implement plans to improve sales, and profitability.
  • Franchise Business Education - Commit to the brand standards for franchise compliance and excellence.
  • Increased value adds (consumable products) sales an average of 22% month over month since July.
  • Exceeded customer proactive visits and customer retention.
  • Meet or exceed company Key Performance Indicator metrics at all levels, sales and profit expectations while maintaining standards in all areas.
  • Notify FBO's when visiting customer sites and find areas of non-conformance.
  • Follow up and follow through to ensure compliance is met.
  • Analyze quantitative and qualitative information extrapolating the business and financial significance of the information.
  • Drive profitability at district and unit levels through direct management of strategic initiatives.
  • Provide support to 42 franchise business owners and 160+ customers.
  • Franchise Coaching and Franchise Manageability - Support in training new and current franchisees, conduct development interviews, and provide feedback.
  • Responsible for the selection of all new account FBO's, initial walk-through, onboarding, and offboarding.
Director of Franchise, 02/2018 to 02/2019
Company Name – City, State
  • Developed division department from ground floor.
  • Established departmental policies and procedures.
  • Secure manufacturer direct parts and cost-savings for trader and customer for product development, current project and business models.
  • Increased GP by over $700 K first year.
  • Identify any gaps and opportunities to offer products, drive efficiency and increase revenue guiding the team to spot check for alternates or crosses across CRM.
  • Negotiation, and execution of all franchise contracts and ensuring executed contracts are communicated to all relevant parties.
  • On-board, coach, and mentor new division specialists.
  • Analyze and prepare monthly, quarterly, and year-end reports concerning sales, forecasting and gross profit.
  • P&L Management.
  • Research, recruit, present, and promote new franchise lines to sales team in 16 offices worldwide.
  • Weekly meeting and training session with team and/or suppliers.
  • Managed and developed a team of strong product line vendor relation managers and buyers representing multiple franchise lines.
  • Analyze daily requirements and market trends needs.
  • Identify procurement risks, speculative buys, opportunities, and potential changes in market.
  • Attend trade shows globally for promotion of division, sourcing suppliers, meeting with current customer and suppliers.
  • Created a newsletter "Franchise News" to keep our sales team up to date on current sales trend an notifications from our franchisers on a monthly basis.
  • Supervised global buyers in providing excellent customer service to callers requiring assistance for issues.
  • Received training and certification from franchise lines to represent, explain technical functions of mobile devices and guide product selection by customers.
  • Saved over $1 MM dollars by researching and implementing cost-saving initiatives and solving customer requirements.
  • Liaison with operations, quality assurance and suppliers.
  • Monitored contract performance of items from preferred vendors to ensure compliance with contractual obligations.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Evaluated and monitored contract performance of items from preferred vendors to ensure compliance with contractual obligations.
  • Established strong relationships across company divisions insuring all projects and time lines were met and communications channels opened.
Vendor Relations Manager, 04/2014 to 02/2018
Company Name – City, State
  • Provide support and procure for Traders worldwide (12 locations) including Asia and Europe.
  • Source products (discontinued, obsolete items), pricing, strategic negotiations contracts, and research including material data sheets.
  • Source new suppliers and oversee approval process.
  • Developed long-term relationships with strategic suppliers.
  • Drafted bid specifications and bid proposals to vendors.
  • Implement purchase agreements and supplier alliances.
  • Continuously rebuilding and promoting vendor relationships.
  • Discrepancy resolution.
  • Spear-head efforts in cost savings and gross profit increase.
  • Gross profit increase over $1kk in first year.
  • Named a "Weekly Winner" for cost savings and gross profit increase consecutively month over month.
  • Named "Employee of the Month" November 2014.
  • Procure commodities from overseas locations at quality and cost standards consistent with the company's business objectives.
  • Interact with company departments including quality control, logistics, sales, accounting, and shipping, and receiving worldwide.
Sales Executive, 07/2013 to 12/2013
Company Name – City, State
  • Focus on new business development by aggressively selling electronic payment processing solutions to pre-determined leads.
  • Consult with clients to identify payment processing needs, and deliver a solution.
  • Conduct business development calls with Regional Manager to identify sales opportunities, conduct product training, or address service issues.
  • Cross-sell new or additional payment processing products/services to clients.
  • Possess a clear understanding of products in order to develop, acquire, and service these relationships, including responsibility for proper documentation, pricing, risk assessment, and problem management.
  • Develop and maintain a thorough knowledge of all electronic payment processing products and services.
Director Of Operations/Acting General Manager, 01/2010 to 11/2012
Company Name – City, State
  • Directed multiple functional areas through division and department managers.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Manage 15 employees daily, verifying duties and tasks.
  • Set aggressive/challenging cross-functional goals supporting organizational goals and strategies.
  • Integrated functional strategies thus reaching financial and operational objectives.
  • Deployed resources to achieve financial forecast and business objectives.
  • Developed plans for managing/retaining talent inside organization and improving leadership strength.
  • Monitored company policies, developed new operational procedures to increase the efficiency.
  • Managed, supervised operations daily including sale, purchase and distribution.
  • Assisted Finance in planning and execution of annual budget.
  • R&D new strategies to achieve company goals and objectives.
  • Coordinated with Human Resources team in forming and training a cross functional department.
  • Operational functions to increase productivity such as product promotion and placement.
  • Evaluated and established standards and guideline for the production departments.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Purchasing Manager, 04/2005 to 01/2010
Company Name – City, State
  • Organized supply sources in global market and built relationships with vendors and suppliers.
  • Created a direct correlation between inventory, customer orders and sales report.
  • Led the efforts in the procurement and sourcing to search for new products supply channels implementing cost savings at all levels.
  • Evaluated and managed vendors available in the market the selecting best one for production.
  • Estimated and analyzed delivery and production time to predict future availability and needs.
  • Represented the firm in the market in the procurement of domestic and foreign materials.
  • Documented and maintained books of accounts consisting of all the purchase information and stock of raw-materials.
  • Gathered information of raw materials available along with the substitutes and its costs.
  • Assisted in the research and development of new formulas working directly with Formulator.
  • Devised and executed annual purchasing plans and contracts.
  • Performed monthly reconciliation of open purchasing orders.
  • Generated weekly, monthly, quarterly and yearly reports on purchasing operations.
  • Sourced vendors, built relationships and negotiated prices.
Education
Bachelor of Science: Business Administration and Management, 2011
University of Phoenix - State
Associate of Arts: Legal Studies, 2003
Platt College - City, State
Summary
Multi-talented, bilingual, manager with 15+ years of experience constantly rewarded for success in planning and operational improvements. Policy development and staff management procedures positively impacting overall morale and productivity. Utilizing my years of procurement experience and skills to streamline vendor relations and processes, establish quality, safety, and financial measurements positively impacting the overall operations and performance of the organization. Excellent reputation for resolving problems, and improving customer satisfaction. Consistently saved costs while increasing profits.
Languages
Bilingual Spanish - read and write
Highlights
  • Microsoft Office Suite Applications, SalesChain, PowerPoint, MAS90, Quick Books, 3PL, Salesforce and CRM
  • Accounting, Negotiations
  • Administrative functions, New business development
  • Bookkeeping, Newsletter
  • Budget, Organizational
  • Business development, Payment processing
  • Coach, Policies
  • Coaching, Predict
  • Commodities, Pricing
  • Communication skills, Procurement
  • Contracts, Product development
  • CRM, Profit
  • Clients, Project Planning
  • Excellent customer service, Promotion
  • Delivery, Proposals
  • Documentation, Purchasing
  • Filing, Quality
  • Finance, Quality assurance
  • Financial, Quality control
  • Focus, Quick Books
  • Forecasting, Read
  • Functional, Receiving
  • Gross profit, Researching
  • Human Resources, Research
  • Inventory, Risk assessment
  • Leadership, Selling
  • Logistics, Sales
  • Sorting mail, Self-motivated
  • People management, Shipping
  • Managing, Bilingual Spanish
  • Market trends, Strategic
  • Market, Supply Chain Management
  • MAS90, Trade shows
  • Materials, Trend
  • Mentor, Vendor relation
  • Mail, Vendor Relations
  • Microsoft Office Suite, Year-end
  • Office
  • PowerPoint
  • Negotiation
Skills
  • Microsoft Office Suite Applications, SalesChain, PowerPoint, MAS90, Quick Books, 3PL, Salesforce and CRM,
  • Accounting, administrative functions, bookkeeping, budget, Business development, coach, Coaching, commodities, communication skills, Contracts, CRM, clients, excellent customer service, delivery, documentation, filing, Finance, financial, Focus, Forecasting, Functional, Gross profit, Human Resources, inventory, leadership, Logistics, sorting mail, people management, managing, Market trends, market, MAS90, materials, mentor, mail, Microsoft Office Suite, office, PowerPoint, Negotiation, negotiations, New business development, newsletter, organizational, payment processing, policies, predict, pricing, Procurement, Product development, profit, Project Planning, promotion, proposals, purchasing, quality, quality assurance, quality control, Quick Books, read, receiving, researching, Research, Risk assessment, selling, sales, Self-motivated, shipping, Bilingual Spanish, Strategic, Supply Chain Management, trade shows, trend, vendor relation, Vendor Relations, year-end
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    Resume Overview

    School Attended

    • University of Phoenix
    • Platt College

    Job Titles Held:

    • Franchise Business Consultant, Field Consultant
    • Director of Franchise
    • Vendor Relations Manager
    • Sales Executive
    • Director Of Operations/Acting General Manager
    • Purchasing Manager

    Degrees

    • Bachelor of Science : Business Administration and Management , 2011
      Associate of Arts : Legal Studies , 2003

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