Shift Manager with +3 years of experience in a sensitive corporate environment. Outgoing and detail-oriented, I am proficient at building and maintaining professional relationships. Highly motivated personality always challenging myself to do better than yesterday.
Cero, Microsoft Excel, Word, PowerPoint, Computer skills, Adobe skills,
Language: fluently read, write, and speak Vietnamese
Frac fuel technician, 04/2017 to CurrentCactus fuel － Midland, Texas
Properly Handling Of Hooking, And Unhooking Hoses; Operating Pumps And Valves For Loading And Unloading, Both On And Off The Truck; Safely Filling Tanks Using Various Size Hoses, Nozzles, And Fittings.
Safely Handling Hand Tools; Pipe Wrenches, Crescent Wrenches, Hammers, ect.
Must Have A Professional Appearance And Attitude, And Abide By The Company Dress Code Policy And Maintain Professionalism Through Working Courteously With Various Supervisors, Dispatchers, Fellow Co-Workers And Customer
Customer relation, 02/2016 to 03/2017Empire Today － Houston, Tx
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
Handle changes in policies or renewals.
Shift Manager, 07/2013 to CurrentCVS/Pharmacy － Midland , Tx
Delivering Excellent customer service
maintains supervision overall other colleagues.
checking in vendors
Keeping track of order and inventory, (Inventory count, placing order etc.).
Maintains cleanest over working area.
Certified Pharmacy Technician, 09/2008 to 05/2013CVS Pharmacy － Midland, Texas
Delivered results while balancing quality and efficiency in all tasks, maintains accuracy while consistently meeting workflow and inventory management goals (ordering, cycle counts, etc.).
Developed critical and effective problem solving skills to deliver accurate and timely medication dispensing and insurance rendering.
Consistently managed to meet above quota of 1500 prescriptions weekly and maintaining at least $3,000,000 in Sale.
Education and Training
Incomplete:Mechanical EngneeringUnvierstiy of Texas Of Permain Basin － Odessa, Tx
Activities and Honors
Color guard (2006-2009)
christian baptist youth group.
Adobe, Excellent customer service, CVS, insurance, inventory management, Inventory, Microsoft Excel, PowerPoint, Word, problem solving skills, quality, read, rendering, supervision, Vietnamese, workflow