Enthusiastic sales account manager who consistently achieves customer retention goals and increased profitability through relationship building and advanced product knowledge.
Food service and retail sales manager for an artisan bread manufacturer with annual sales of $5M. Handling the highest volume accounts in the assigned territory. Procuring new food service and retail customers. Answering customers' questions regarding products, prices, and availability. Educating potential clients about products through seminars and other special events. Collaborating with members of other departments to complete sales transactions and volume price allowances. Using networking opportunities to create successful, on-going business relationships. Responding to all customer inquiries in a timely manner. Organizing and managing bid contracts for high volume chains. Monitoring quality, R & D, sanitation, and logistic departments. Overseeing product inconsistencies and alerting the production team of the issues. Proficient with vendor systems such as 1WorldSync, IBM E Deals, and EDI.
Managed inside office personnel and outside regional sales directors with day to day product sales, buying programs, and travel arrangements. Emphasized product features based on analysis of customers' needs. Coordinated and attended trade shows demonstrating product knowledge and usability. Collaborated with colleagues to exchange selling strategies and marketing information to proliferate a new industrial line. Worked with members of other departments to complete sales transactions and collect debts. Researched and resolved billing and invoice problems. Contacted new and existing customers to discuss how specific products could meet their needs. Developed growth plans and spreadsheets by identifying key chain targets that we were currently doing business with to infiltrate larger sales volumes.
Preparation and service of food. Increased sales and continued growth of small business through relationship building at events and local networking. Fill in for catering services as needed.
Managed investment real estate consisting of 13 properties with 42 units and a $45,000 rental income per month. Processed all billing accounts receivable and payable. Maintained friendly and professional customer interactions with renters involved with nonpayments of rent and violations of property. Court appearances for delinquent tenants. Prepared leases for new and existing tenants. Responded to all customer inquiries in a timely manner.
Serviced 36 accounts for the nation's second largest broad line food service distributor. Maintained relationships with restaurants, corporate facilities, non-profit organizations, catering companies, and nursing homes throughout greater Boston, Northern MA, and Southern NH. Possessed the top gross profit margin in the company. Increased sales volume by originating new accounts and penetrating existing accounts. Involved in the Boston Task Force, a group that infiltrates new business in downtown Boston. Maintained proficiency in information technology used by US Foodservice. Demonstrated exemplary skills in managing credit files and collecting outstanding balances. Determined appropriate wholesale cost based on availability and marketability of products. Attended frequent product knowledge seminars. Selected to train and evaluate new hires.
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