To obtain a position that will put my skills to use, challenge my abilities, and allow me to share my knowledge by training and helping others.
Skills
Customer-oriented
Active listening skills
Skilled problem solver
Shipment processing
Motivated team player
Filing and data archiving
Certified in 10-key
Human resource laws knowledge
Appointment setting
Accounting familiarity
Invoice processing
Multi-line phone proficiency
Work History
Food Service Associate, 09/2014 to 10/2014 Kum and Go – Bentonville, AR
Priced merchandise, stocked shelves and took inventory of supplies.
Stocked and replenished merchandise according to store merchandising layouts.
Welcomed customers into the store and helped them locate items.
Executed daily production lists and goals
Cleaned and organized service, and kitchen areas
Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
Answered telephone calls and responded to inquiries.
Alarm Central Supervisor, 11/2010 to 06/2011 Wal-Mart Stores, Inc – Bentonville, AR
Alarm Central Supervisor
Same responsibilities as Alarm Central Watch Operations Specialist with the addition of supervise hourly Watch Operations Specialist associates to ensure adequate staffing, SOP adherence, NFPA and UL compliances, workload balance, and meet service goal objectives for monitoring, dispatching, and service fire, burglar, and panic alarms for Walmart facilities in the Unites States and Puerto Rico.
Assist Operators with any questions and make decisions that affect the lives and safety of field associates, customers, and Walmart facilities in a timely manner.
Assume the role of shift manager in their absence including addressing all issues presented by the operators and addressing any immediate performance or business affecting concerns.
Ensure daily shift requirements and tasks are being completed including ticket management, management lists, WEL, Watchdog, Programmer and sending changes to the D6200 receivers.
Train new and experienced operators on all aspects of the job including Alarm Monitoring and dispatching, disaster/emergency escalation and resolution, ticket management, programming, Ethernet installation and trouble shooting, etc.
Assists the shift manager with coordinating schedules for up to 10 associates, interviewing potential associate candidates, and tracking errors for performance coaching and gathering information for performance evaluations.
Alarm Central Watch Operations Specialist, 12/2008 to 11/2011 Walmart Stores, Inc. – Bentonville, AR
Provide crisis communication and alarm system monitoring for all Walmart facilities.
Handle burglar, fire and panic alarms as they arise in a timely and appropriate manner to ensure the safety of the indicated facility.
Provide information to the fire/police departments across the nation in support of the alarmed facility.
Provide emergency assistance to any associate (world-wide) on a wide range of emergencies and crises (e.g. shootings, natural disasters, fires, etc.)
Provide support to other members of my team when the ShiftManager or Team Lead is unavailable.
Administrative Assistant , 02/2007 to 12/2008 Walmart Stores, Inc. – Bentonville, AR
Place orders for fire and burglar alarm equipment for approximately seventy technicians.
Provide customer service to several alarm equipment vendors.
Place orders for uniforms for approximately one-hundred forty technicians
Bill stores for work completed at the store by the alarm technician.
Complete several reports weekly, as well as, monthly, for my supervisor.
File paperwork in specific folders (Fire Inspections, Time sheets, Alarm equipment orders, etc.)
Waitress, 04/2004 to 09/2007 Boat Dock Cafe – Rogers, AR
Supervise approximately four other employees.
Provide first-rate customer service in a high stress environment.
Take customer's orders and food preparation.
Administrative duties including opening/closing the facility.
Education
Associate of Arts: Art, Current Northwest Arkansas Community College - Bentonville, AR
Member of DECA Club
Coursework in Marketing and Advertising
Coursework in Art
GED: 2011 Northwest Arkansas Community College - Rogers, AR
High School Diploma: 2006 Rogers High School - Rogers, AR
Certifications
C e rt ific a t io n s Central Station Alarm Association Certification (CSSA) § Central Station Alarm Association § June 2010 § Central Station Operator Level One ACIC Level II Elderly Abuse Certificate
