Dedicated Hospitality Enthusiast offering more than 4 years in the hospitality industry, as well as in-depth knowledge
of Food and Beverage, Events, Catering and Hospitality Operations. Eager to expand my acquired knowledge and learn more about the industry and bring new fresh and creative ideas to the organization.
Honest, trustworthy and punctual Energetic, friendly and enthusiastic
Management and leadership experience Assumes 100% responsibility for quality of products
Strong client-interaction skills Comprehensive understanding of budgeting
Organizing data and compiling summaries and Special events planning
Excellent multi-tasker MS Windows proficient
Creative problem solver
05/2016 to 11/2016
Food and Beverage Corporate Management TraineeHyatt Regency Grand Cypress － Orlando, Florida
Worked with the communications team to drive internal promotion of company programs, initiatives, guiding
principles and mission.
Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within
09/2015 to 05/2016
Banquet Server/ WaitressHoliday Inn － Petersburg, Virginia
Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep store operating
smoothly and set a positive example for the shift team.
Positively engaged with customers, offering menu information, providing suggestions and showing genuine
appreciation for their business.
Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.
Maintained updated knowledge of local competition and restaurant industry trends.
05/2015 to 08/2015
Intern Food and Beverage Banquet SupervisorHyatt Regency Chesapeake Bay － Cambridge, Maryland
Manage and motivate staff responsible for event coordination activities.
Resolved service-related problems in a timely manner.
Communicated with other kitchen team members to ensure food was prepared on time and correctly
Assisted with the BBQ station, banquet setup and service, patio area service, dish washing and packaging food
02/2015 to 05/2015
Banquet Server/ WaitressCountry Club of Petersburg － Petersburg, Virginia
Routinely supported other areas of the restaurant as requested, including answering telephones and completing
financial transactions for other staff members.
Quickly recorded transactions in MICROS system to deliver prompt service.
Set dining tables according to type of event and service standards.
Helped with preparation, set-up, and service for catering events.
Education and Training
Bachelor of Science: Hospitality ManagementVIRGINIA STATE UNIVERSITY － Petersburg, VirginiaHospitality Management