Customer service professional with systems administration/IT, and medical background seeking role that will allow me to acquire new experience. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Skilled in Production procedures, machine setup and operation,
mold setup, blueprint interpretation, running product inspection.
Skilled in Quality Assurance machinery and operations, testing
methods, ISO standards, sample collection and documentation, initial and
batch/job closeout quality measures.
The ability to use strategic marketing plans to create a roadmap
to success for goals.
Familiar with all current platforms including OS X Mobile
devices, Windows, and Linux.
System administration experience such as data backup and
retrieval Remote Support, Maintenance Networks, Field Installations, Cabling,
Excellent communication and customer service skills through
phone etiquette, multi-tasking, and staff training/development
Float Pool Medical Assistant06/2015 to 01/2016 HealthCare Partners – Las Vegas, NV
Obtained information about clients medical history, drug history, complaints and allergies.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Travel between clinical locations providing coverage to various level providers as requested.
Transitioned into a call center from initial start-up to full operational status.
Effectively managed high call volume with tact and professionalism a complex, fast-paced and challenging call center environment.
Certified Medical Assistant12/2014 to 02/2015 Banner MD Anderson Cancer Center – Phoenix, AZ
Evaluated patient care needs, prioritized treatment, and maintained patient flow.
Maintained endoscopy scopes via sterile reprocessing and other equipment to maintain asepsis and OSHA standards while insuring patent flow is not effected.
Processed clinical specimens, including from lymph nodes, and peripheral blood, for pathology or laboratory testing.
Quickly responded to and resolved all customer service issues in a timely manner.
Certified Medical Assistant10/2014 to 10/2015 Northwestern University – Evanston, IL
Obtained information about patients medical history, drug history, complaints and allergies.
Assisted providers with in office procedures, performed diagnostic screenings, and administered medication or other treatments as needed.
Instructed patients on post-treatment procedures, including breathing techniques, exercise and follow-up instructions.
Attended weekly clinical support staff meetings to discuss staff recognition, clinical improvement areas, and address the needs of the teams.
Diploma: 2012Everest College-
Burr Ridge Coursework in the application and implementation of a Medical Assistant in various Healthcare settings. Coursework in Human Sciences including Anatomy and Physiology, Pharmacology, basic Psychology, and Chemistry. Studied current and former models of Healthcare Delivery Systems, The roles of Health Insurance in Current Medicine, and future trends of Medical Practice. BLS/CPR