January 2017-CurrentFirst Assistant Manager | Company Name | City, State
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Directed training and retraining of employees to boost performance and enhance business results.
Boosted team productivity and efficiency by leveraging top-notch speed and accuracy abilities.
Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Used motivation strategies to promote exceptional customer service and create a positive environment for employees and customers.
Used management expertise, customer service skills and fair compromise to resolve customer concerns and promote satisfaction.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to standards and sales.
While addressing dissatisfied customers a professional demeanor was maintained throughout and ensured customer resolve/ satisfaction.
April 2013-October 2016Assistant Director | Company Name | City, State
Enforced rules and managed behavior through developmentally appropriate discipline.
Offered top-notch care to around 23-30 children at once in the toddler room, ranging in age from 14 months to 6 years old. Also to 5-11 infants at once in the infant room, ranging in age from 8 weeks to 17 months old.
Met with parents about daily activities, positive developments and issues.
Planned and guided age-appropriate tasks like reading, crafts, potty training and games.
Maintained effective schedule balance between rest periods, active play, meal times and instruction.
Created and implemented diverse educational strategies to boost development at multiple age levels & skill ability.
Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts and decorations.
Helped children develop motor skills in preparation for preschool and kindergarten.
Used positive reinforcement techniques to promote patience, sharing and other good behaviors.
Developed an adaptable and appropriate curriculum to build intellectual, physical and emotional development.
Kept areas safe, clean and organized, sanitizing surfaces and toys multiple times throughout each day, Restocked supplies and other necessities nightly.
October 2007-September 2011Certified Nursing Assistant. - Instructor | Company Name | City, State
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Transported patients between rooms and appointments or testing locations.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Cared for average of 20 patients per evening in retirement facility, delivering high-quality, personal support to meet all needs.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep RNs and QMAs informed of any changes.
Delivered individualized patient care by recording vital signs, documenting observations, administering breathing treatments and evaluating patient needs.
Supported ambulation and physical therapy needs by conducting planned exercise routines daily in groups or individually.
Offered immediate assistance in emergency and routine paging situations to evaluate needs, ensure safety and deliver care.
Helped patients effectively manage routine bathing, grooming and other hygiene needs on a daily basis.
Promoted good oral and personal hygiene by aiding patients unable to independently shave, bathe, dress or in some way care for their own personal hygiene.
Mentored new hires, resulting in stronger staff development and increased productivity.
Demonstrated use of lift assistance equipment for handicapped residents and monitored use to maintain safety and practices.
Monitored trainees adherence & performance of state/ facility guidelines. Positively acknowledged strengths, effort and most of all compassion when relating to the residents. Recognized, with both residents as well as trainees, struggles and fear and encouraged communication, team work and confidence.
Directed hands on training to enhance trainees knowledge of guidelines and requirements, practice building skills and techniques and give the opportunity to benefit from first hand scenarios
May 2008Academic Honors Diploma: Architecture And CAD, Advanced Placement & Honors ClassesBellmont Senior High School, City, State
Received a Presidential Scholarship to Ball State University.
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