To find a position where there's an opportunity for advancement and to use my computer knowledge, organizational skills and business experience where it would be utilized to help with optimal customer satisfaction in efforts to help make your organization profitable. Strong meeting planning and facilitation skills; able to communicate effectively with all organizational levels, build relationships of trust and enlist the participation of team members.
Microsoft Office Suite (Access, Outlook, Power Point, Project, Excel, Word)
08/2016 to 03/2017
Financial Care RepresentativeT-Mobile － Birmingham, AL
Create an interpersonal environment to build trust with customers.
Assist with processing billing disputes.
Evaluate and modify customer accounts.
Balance customer needs along with T-Mobile policies.
Collect payments on due accounts.
Build customer loyalty while maintaining productivity.
08/2015 to Current
Health Coach/Shift ManagerYMCA － Birmingham, AL
Monitor the wellness center as members use the equipment to ensure general safety and equipment function.
Enforce all member codes of conduct, rules and policies including, but not limited to, age restrictions, dress codes and language.
Integrate the mission of the YMCA and follow the core values of honesty, caring, respect and responsibility into the healthy living aspect of job responsibilities.
Build strong rapport with customers and display empathy for health seekers.
03/2015 to 08/2015
Customer Service RepresentativePPF EBSCO － Birmingham, AL
Provide e-mail and phone support for subscribers and publishers.
Troubleshoot online access issues.
New order entry and existing order maintenance.
Conduct renewal and collection calling.
Provide price quotes to agents and direct customers.
Handle claims for missing or damaged issues.
Generate invoices, renewals and receipts.
04/2014 to 04/2015
Soft Sales LeadDick's Sporting Goods － Alabaster, AL
Soft Line Sales.
Conducted effective communication with customers.
Performed miscellaneous job-related duties as assigned.
Conducted inventory and schematic schemes.
Made online purchases for customers.
05/2013 to 01/2014
Wire TechnicianAT&T － Birmingham, AL
Coordinated work activity with customers, other utilities and government agencies.
Provided temporary repairs to low voltage buried utilities, sprinkler systems, and sewage field lines damaged while performing other duties.
Followed established safety practices and procedures including the manufacture's specifications for operation or use of equipment.
Mastered the data recording requirements of the role in order to maintain clean, accurate records of installs and repeats.
12/2011 to 04/2012
High School RecruiterI.T.T. Technical Institute － Bessemer, AL
Conducted face-to-face interviews, telephone interviews and e-mail correspondence to prospective students to determine their educational needs, concerns and interests.
Assisted and mentored students through admissions process.
Facilitated orientation and Registration day activities.
Participated in school retention efforts maintaining productive contact with students through graduation.
07/2007 to 05/2011
Educational Online RecruiterVirginia College － Birmingham, AL
Partnered with community and industry leaders to increase enrollment.
Optimized the success of student recruitment.
Planned and attended information sessions, open houses and workshops.
Attended networking events to build relationships and promoted the mission and brand of the college.
Represented the college at on and off campus events.
Education and Training
Bachelor of Science: MarketingALABAMA A&M UNIVERSITY － Normal, AL, United States
Member of Alabama A&M Marketing Club
Coursework in Business Administration and Accounting Marketing
Balance, billing, interpersonal, e-mail, government, phone support, inventory, Access, Excel, Microsoft Office Suite, Outlook, Power Point, Word, networking, order entry, Processing payments, policies, rapport, recording, recruitment, repairs, safety, Sales, telephone, Troubleshoot, utilities, workshops
Activities and Honors
Winner of Outstanding Performance Award 24 Times
2 Time Top Recruiter Award for Outstanding Performance