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financial care representative resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary
To find a position where there's an opportunity for advancement and to use my computer knowledge, organizational skills and business experience where it would be utilized to help with optimal customer satisfaction in efforts to help make your organization profitable. Strong meeting planning and facilitation skills; able to communicate effectively with all organizational levels, build relationships of trust and enlist the participation of team members.
Skills
  • Microsoft Office Suite (Access, Outlook, Power Point, Project, Excel, Word)
  • Quick View
  • Campus View
Experience
Financial Care Representative, 07/2016 - 02/2017
Bmo Lombard, IL,
  • Create an interpersonal environment to build trust with customers.
  • Assist with processing billing disputes.
  • Evaluate and modify customer accounts.
  • Balance customer needs along with T-Mobile policies.
  • Collect payments on due accounts.
  • Build customer loyalty while maintaining productivity.
Health Coach/Shift Manager, 08/2015 - Present
Fine Jewelry Manufacturer Chicago, IL,
  • Monitor the wellness center as members use the equipment to ensure general safety and equipment function.
  • Enforce all member codes of conduct, rules and policies including, but not limited to, age restrictions, dress codes and language.
  • Integrate the mission of the YMCA and follow the core values of honesty, caring, respect and responsibility into the healthy living aspect of job responsibilities.
  • Build strong rapport with customers and display empathy for health seekers.
Customer Service Representative, 03/2015 - 08/2015
Delgado Community College New Orleans, LA,
  • Provide e-mail and phone support for subscribers and publishers.
  • Troubleshoot online access issues.
  • New order entry and existing order maintenance.
  • Processing payments.
  • Conduct renewal and collection calling.
  • Provide price quotes to agents and direct customers.
  • Handle claims for missing or damaged issues.
  • Generate invoices, renewals and receipts.
Soft Sales Lead, 03/2014 - 03/2015
Dick's Sporting Goods City, STATE,
  • Soft Line Sales.
  • Conducted effective communication with customers.
  • Performed miscellaneous job-related duties as assigned.
  • Conducted inventory and schematic schemes.
  • Made online purchases for customers.
Wire Technician, 05/2013 - 01/2014
AT&T City, STATE,
  • Coordinated work activity with customers, other utilities and government agencies.
  • Provided temporary repairs to low voltage buried utilities, sprinkler systems, and sewage field lines damaged while performing other duties.
  • Followed established safety practices and procedures including the manufacture's specifications for operation or use of equipment.
  • Mastered the data recording requirements of the role in order to maintain clean, accurate records of installs and repeats.
High School Recruiter, 11/2011 - 03/2012
I.T.T. Technical Institute City, STATE,
  • Conducted face-to-face interviews, telephone interviews and e-mail correspondence to prospective students to determine their educational needs, concerns and interests.
  • Assisted and mentored students through admissions process.
  • Facilitated orientation and Registration day activities.
  • Participated in school retention efforts maintaining productive contact with students through graduation.
Educational Online Recruiter, 07/2007 - 05/2011
Virginia College City, STATE,
  • Partnered with community and industry leaders to increase enrollment.
  • Optimized the success of student recruitment.
  • Planned and attended information sessions, open houses and workshops.
  • Attended networking events to build relationships and promoted the mission and brand of the college.
  • Represented the college at on and off campus events.
Education and Training
Bachelor of Science: Marketing, Expected in 2002
-
ALABAMA A&M UNIVERSITY - Normal, AL
GPA:
Status -
Member of Alabama A&M Marketing Club
Coursework in Business Administration and Accounting Marketing
Skills
Balance, billing, interpersonal, e-mail, government, phone support, inventory, Access, Excel, Microsoft Office Suite, Outlook, Power Point, Word, networking, order entry, Processing payments, policies, rapport, recording, recruitment, repairs, safety, Sales, telephone, Troubleshoot, utilities, workshops
Activities and Honors
Winner of Outstanding Performance Award 24 Times
2 Time Top Recruiter Award for Outstanding Performance

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Resume Overview

School Attended

  • ALABAMA A&M UNIVERSITY

Job Titles Held:

  • Financial Care Representative
  • Health Coach/Shift Manager
  • Customer Service Representative
  • Soft Sales Lead
  • Wire Technician
  • High School Recruiter
  • Educational Online Recruiter

Degrees

  • Bachelor of Science

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