Essential Worker/Concierge - Part-time Resume Example

Please Note: Fulton County, GA - Department of Senior Services Pandemic Closure - February/March 2020

• Provided administrative support to Facility Manager
• Coordinated facility's Evening Program functions
• Collaborated with Facility Manager to uncover negative facility issues and identify applicable solutions
• Provided membership and visitors with customer service assistance
• Orchestrated efficient facility programs by establishing open communication with the membership
• Maintained focused class monitoring to facilitate exceptional membership experiences
• Assisted with development of program projects
• Assisted with ongoing renovation of facility library

• Wrote and published Employee Handbook for private school academy
• Utilized proofing, copywriting, and editing skills on raw data for the development of excellent website copy
• Researched prospective public and private sector websites for proposed development and implementation of possible writing projects
• Utilized writing, editing, and proofreading skills to produce engaging content
• Honed creative writing and literary experience skills
• Evaluated future project requirements and content standards to ensure the continuance of copy excellence
• Began authorship of 'personal memoirs' publication

• Operated in the para-professional level of social services as Certified Information and Referral Specialist [CIRS] under auspices of Atlanta Regional Commission [ARC] and Alliance of Information and Referral Specialists [AIRS] - Seattle, WA
• Managed intake caseload of up to 500 clients per month in community-based social services agency
• Received and addressed incoming telephone and in-person communication from local citizenry concerning the availability of senior services
• Screened, assessed, and defined client need for appropriate disbursement of services
• Cultivated positive relationships with clients and community providers to promote effective coordination of resources
• Linked clients to relevant community resources to include medical and mental health screenings, housing, transportation and, nutritional services
• Authored organizational reports and documents
• Maximized available resources for purposes of improving individual life choices for the senior population
• Maintained precise recordkeeping for development of monthly reports

• Provided administrative support to Boeing Aircraft Customer Service Manager [CSM]
• Acted in capacity of liaison between Boeing Aircraft and Delta Air Lines engineers with an emphasis on staff support by handling a wide range of both routine and special requirement calls
• Built rapport with airline engineers for purposes of developing and maintaining positive work experiences
• Oversaw automated tracking and documentation of data, engineering correspondence, and office operations for both airline
• Provided access to and navigation for important data by compiling and organizing documents into the Boeing database
• Due to the nature of the airline industry maintained concerted effort in the proper categorization of urgency calls for appropriate staff disbursement
• Handled editing and copywriting of engineering documents for both Boeing and Delta engineers
• Handled editing and copywriting of engineering documentsfor both Boeing and Delta engineers
• Executed record filing system to improve document organization and management
• Monitored usage of office supplies and replenished as necessary
• Assisted Boeing CSM with the overall office function

• Provided administrative support to Director of Human Resources [HR]
• Maintained counseling calendars and schedules for Associate Pastors
• Scheduled counseling appointments for church membership
• Attended departmental meetings; wrote, compiled, and disseminated minutes to department managers
• Focused on creating and maintaining positive staff interaction thereby maximizing an effective workplace and ensuring a seamless environment for associates and membership alike
• Provided administrative support to membership; in particular, addressing the needs of the membership throughout the counseling process
• Supported long-standing professional relationships creating favorable conditions for partnerships
• Assisted the HR Director with overall office operation
• Developed organizational policy and procedure

• Acted in capacity of Office Assistant through multiple temporary personnel agencies, including Kelly Personnel Services, in both the public and private sectors [i.e. advertising, news media, public and private schools]
• Performed administrative functions tailored to the individuality of the specific organization
• Developed relationships and collaborated with permanent staff in order to promote a positive work environment
• Handled a wide range of routine and specialized requirements as established by permanent Office Manager
• Interacted with customers by phone to provide organizational information
• Prepared meeting materials and took clear minutes to distribute to staff
• Completed multiple miscellaneous clerical tasks
• Assisted Office Manager with the overall office function
• Developed correspondence including formal documents and memoranda

• Provided administrative support to Atlanta Public Safety Commissioner related to departments of Police, Fire, Civil Defense and Corrections [DPS] for a period of ten [10] years
• Collaborated with departmental DPS directors in the development and publication of a two-year Biennial Report
• Wrote and published DPS Biennial Report for a department of 2.400
• Acted in capacity of liaison between Office of the Commissioner and the mass media; i.e. TV, radio, print, news wires [Associated Press, UPI]
• Developed press releases and recorded radio scripts for mass media
• Utilized proficient writing, editing and proofreading skills so as to provide engaging written content in the monthly departmental newsletter
• Developed DPS policy and procedure
• Assisted Director of Public Affairs with administrative office functions