Acted in the capacity of a Certified Information and Referral Specialist for seven [7] years assessing and defining the needs of the senior population in the provision and disbursement of appropriate social services in a community-based organization
Authored a Biennial Report for a department of 2,400
Developed and demonstrated proficient writing techniques to include proofreading, copywriting, and editing
Worked in collaboration with case management in federal, state, and local social service agencies in the provision of services for program recipients in a senior services agency
Demonstrated advanced expertise as a Public Relations Officer for The Department of Public Safety for a period of ten [10] years
Served as a liaison between the Office of the Commissioner of Public Safety and the mass media; tv, radio, print and, news wires [UPI, AP] writing press releases and recording radio scripts
Developed handbooks and organizational policy and procedure in both the public and private sectors
Acted in the capacity of a Program Coordinator in a senior recreational facility fostering positive staff-member relationships and meeting the needs of the membership
Skills
Proficient in Verbal and Written Communication
Experienced Writer/Editor
Certified Information and Referral Specialist
Reception Management Skills
Expertise in Customer Service
Advanced Interpersonal and Organizational Skills
Adept in Conflict Resolution
Expertise in Client Needs Assessment
Education
State University of New York [SUNY]Oswego, NY , Expected in 06/1962 – –Associate of Arts:Major: Education - Minor: Psychology - GPA:
State University of New York: 1962 - 1963:
Georgia State University: Completed professional development courses in Journalism 1978-1980
Academic High School Diploma: Andrew Jackson High School Cambria Heights, New York - June 1962
Major: Education Minor: Psychology
Certifications
Certification as an Information and Referral Specialist [CIRS] under the auspices of The Atlanta Regional Commission [ARC] and The Alliance of Information and Referral Specialists [AIRS] - Seattle, Washington - 2001
Achievements
Authored and published a Biennial Report for The Atlanta Department of Public Safety for a department of 2,400
Assisted Hurricane Katrina victims with mass relocation resources in Atlanta, GA providing local, State and, federal social service provisions
Developed and utilized writing, editing and proofreading abilities to produce engaging publication copy
Work History
State Of North Carolina - Essential Worker/Concierge [P/T] Winton, NC, 10/2019 - 09/2020
Acted in capacity of Essential Worker/Concierge in a ten-story senior residency for 160 tenants
Worked with 70 and 80-year old seniors; listening actively to their concerns prior to addressing their needs
Ensured CDC Covid-19 Pandemic guidelines were being met
Applied special emphasis on punctuality and worked to maintain seamless transition of associates from day to evening shifts
Maintained and updated resident directory
Handled medical and fire emergency procedures in a fast-paced environment
Provided residents with physical and emotional support
Offered friendly efficient services to all residents; handling challenging situations with tact and professionalism
Utilized planning skills to achieve positive outcomes in residency procedures
Maximized leaving on-call schedule for overlapping coverage
Prepared a variety of different written communications, reports, and documents to ensure smooth operations
Managed front desk responsibilities
Maintained facility security
Assisted Community Director with administrative functions
Milton Hershey School - Evening Program Manager [P/T] Hershey, PA, 08/2017 - 02/2020
Please Note: Fulton County, GA - Department of Senior Services Pandemic Closure - February/March 2020
Provided administrative support to Facility Manager
Coordinated facility's Evening Program functions
Collaborated with Facility Manager to uncover negative facility issues and identify applicable solutions
Provided membership and visitors with customer service assistance
Orchestrated efficient facility programs by establishing open communication with the membership
Maintained focused class monitoring to facilitate exceptional membership experiences
Assisted with development of program projects
Assisted with ongoing renovation of facility library
University Of Utah - Early Semi-Retirement/Free-lance Writer West Valley City, UT, 12/2008 - 07/2017
Wrote and published Employee Handbook for private school academy
Utilized proofing, copywriting, and editing skills on raw data for the development of excellent website copy
Researched prospective public and private sector websites for proposed development and implementation of possible writing projects
Utilized writing, editing, and proofreading skills to produce engaging content
Honed creative writing and literary experience skills
Evaluated future project requirements and content standards to ensure the continuance of copy excellence
Began authorship of 'personal memoirs' publication
Clayton County Senior Services [CCSS] - Certified Information & Referral Specialist [CIRS] City, STATE, 08/2001 - 11/2008
Operated in the para-professional level of social services as Certified Information and Referral Specialist [CIRS] under auspices of Atlanta Regional Commission [ARC] and Alliance of Information and Referral Specialists [AIRS] - Seattle, WA
Managed intake caseload of up to 500 clients per month in community-based social services agency
Received and addressed incoming telephone and in-person communication from local citizenry concerning the availability of senior services
Screened, assessed, and defined client need for appropriate disbursement of services
Cultivated positive relationships with clients and community providers to promote effective coordination of resources
Linked clients to relevant community resources to include medical and mental health screenings, housing, transportation and, nutritional services
Authored organizational reports and documents
Maximized available resources for purposes of improving individual life choices for the senior population
Maintained precise recordkeeping for development of monthly reports
Boeing Aircraft Company - Office Assistant City, STATE, 05/1995 - 07/1997
Provided administrative support to Boeing Aircraft Customer Service Manager [CSM]
Acted in capacity of liaison between Boeing Aircraft and Delta Air Lines engineers with an emphasis on staff support by handling a wide range of both routine and special requirement calls
Built rapport with airline engineers for purposes of developing and maintaining positive work experiences
Oversaw automated tracking and documentation of data, engineering correspondence, and office operations for both airline
Provided access to and navigation for important data by compiling and organizing documents into the Boeing database
Due to the nature of the airline industry maintained concerted effort in the proper categorization of urgency calls for appropriate staff disbursement
Handled editing and copywriting of engineering documents for both Boeing and Delta engineers
Handled editing and copywriting of engineering documents for both Boeing and Delta engineers
Executed record filing system to improve document organization and management
Monitored usage of office supplies and replenished as necessary
Assisted Boeing CSM with the overall office function
FFC, International - Senior Administrative Secretary City, STATE, 07/1990 - 11/1994
Provided administrative support to Director of Human Resources [HR]
Maintained counseling calendars and schedules for Associate Pastors
Scheduled counseling appointments for church membership
Attended departmental meetings; wrote, compiled, and disseminated minutes to department managers
Focused on creating and maintaining positive staff interaction thereby maximizing an effective workplace and ensuring a seamless environment for associates and membership alike
Provided administrative support to membership; in particular, addressing the needs of the membership throughout the counseling process
Supported long-standing professional relationships creating favorable conditions for partnerships
Assisted the HR Director with overall office operation
Developed organizational policy and procedure
Kelly Personnel Services - Office Assistant/Receptionist City, STATE, 03/1987 - 01/1990
Acted in capacity of Office Assistant through multiple temporary personnel agencies, including Kelly Personnel Services, in both the public and private sectors [i.e. advertising, news media, public and private schools]
Performed administrative functions tailored to the individuality of the specific organization
Developed relationships and collaborated with permanent staff in order to promote a positive work environment
Handled a wide range of routine and specialized requirements as established by permanent Office Manager
Interacted with customers by phone to provide organizational information
Prepared meeting materials and took clear minutes to distribute to staff
Completed multiple miscellaneous clerical tasks
Assisted Office Manager with the overall office function
Developed correspondence including formal documents and memoranda
The Department Of Public Safety - Public Affairs/Relations Officer City, STATE, 07/1975 - 04/1985
Provided administrative support to Atlanta Public Safety Commissioner related to departments of Police, Fire, Civil Defense and Corrections [DPS] for a period of ten [10] years
Collaborated with departmental DPS directors in the development and publication of a two-year Biennial Report
Wrote and published DPS Biennial Report for a department of 2.400
Acted in capacity of liaison between Office of the Commissioner and the mass media; i.e. TV, radio, print, news wires [Associated Press, UPI]
Developed press releases and recorded radio scripts for mass media
Utilized proficient writing, editing and proofreading skills so as to provide engaging written content in the monthly departmental newsletter
Developed DPS policy and procedure
Assisted Director of Public Affairs with administrative office functions
Affiliations
Membership with "The Broken Pieces Project," a private non-profit organization providing social services to women in transitional housing and homelessness
Christian-based Church Groups - Atlanta, Georgia
The Potter's House - Dallas. Texas
Additional Information
Human Resources Manager:
It is my hope that you will consider me a viable candidate for the open position. I am currently available for a telephone, virtual or in-person interview and look forward to hearing from you.
Kind Regards,
Jessica Claire
Email: resumesample@example.com
Text/Tele: XXX.XXX.XXX
PLEASE NOTE: Gaps in 'Work History' reflect periods in which I was unable to secure gainful employment
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School Attended
State University of New York [SUNY]
Job Titles Held:
Essential Worker/Concierge [P/T]
Evening Program Manager [P/T]
Early Semi-Retirement/Free-lance Writer
Certified Information & Referral Specialist [CIRS]
