(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Acted in the capacity of a Certified Information and Referral Specialist for seven [7] years assessing and defining the needs of the senior population in the provision and disbursement of appropriate social services in a community-based organization

Authored a Biennial Report for a department of 2,400

Developed and demonstrated proficient writing techniques to include proofreading, copywriting, and editing

Worked in collaboration with case management in federal, state, and local social service agencies in the provision of services for program recipients in a senior services agency

Demonstrated advanced expertise as a Public Relations Officer for The Department of Public Safety for a period of ten [10] years

Served as a liaison between the Office of the Commissioner of Public Safety and the mass media; tv, radio, print and, news wires [UPI, AP] writing press releases and recording radio scripts

Developed handbooks and organizational policy and procedure in both the public and private sectors

Acted in the capacity of a Program Coordinator in a senior recreational facility fostering positive staff-member relationships and meeting the needs of the membership

  • Proficient in Verbal and Written Communication
  • Experienced Writer/Editor
  • Certified Information and Referral Specialist
  • Reception Management Skills
  • Expertise in Customer Service
  • Advanced Interpersonal and Organizational Skills
  • Adept in Conflict Resolution
  • Expertise in Client Needs Assessment
State University of New York [SUNY] Oswego, NY , Expected in 06/1962 Associate of Arts : Major: Education - Minor: Psychology - GPA :
  • State University of New York: 1962 - 1963:
  • Georgia State University: Completed professional development courses in Journalism 1978-1980
  • Academic High School Diploma: Andrew Jackson High School Cambria Heights, New York - June 1962
  • Major: Education Minor: Psychology
  • Certification as an Information and Referral Specialist [CIRS] under the auspices of The Atlanta Regional Commission [ARC] and The Alliance of Information and Referral Specialists [AIRS] - Seattle, Washington - 2001
  • Authored and published a Biennial Report for The Atlanta Department of Public Safety for a department of 2,400
  • Assisted Hurricane Katrina victims with mass relocation resources in Atlanta, GA providing local, State and, federal social service provisions
  • Developed and utilized writing, editing and proofreading abilities to produce engaging publication copy
Work History
State Of North Carolina - Essential Worker/Concierge [P/T]
Winton, NC, 10/2019 - 09/2020
  • Acted in capacity of Essential Worker/Concierge in a ten-story senior residency for 160 tenants
  • Worked with 70 and 80-year old seniors; listening actively to their concerns prior to addressing their needs
  • Ensured CDC Covid-19 Pandemic guidelines were being met
  • Applied special emphasis on punctuality and worked to maintain seamless transition of associates from day to evening shifts
  • Maintained and updated resident directory
  • Handled medical and fire emergency procedures in a fast-paced environment
  • Provided residents with physical and emotional support
  • Offered friendly efficient services to all residents; handling challenging situations with tact and professionalism
  • Utilized planning skills to achieve positive outcomes in residency procedures
  • Maximized leaving on-call schedule for overlapping coverage
  • Prepared a variety of different written communications, reports, and documents to ensure smooth operations
  • Managed front desk responsibilities
  • Maintained facility security
  • Assisted Community Director with administrative functions
Milton Hershey School - Evening Program Manager [P/T]
Hershey, PA, 08/2017 - 02/2020

Please Note: Fulton County, GA - Department of Senior Services Pandemic Closure - February/March 2020

  • Provided administrative support to Facility Manager
  • Coordinated facility's Evening Program functions
  • Collaborated with Facility Manager to uncover negative facility issues and identify applicable solutions
  • Provided membership and visitors with customer service assistance
  • Orchestrated efficient facility programs by establishing open communication with the membership
  • Maintained focused class monitoring to facilitate exceptional membership experiences
  • Assisted with development of program projects
  • Assisted with ongoing renovation of facility library
University Of Utah - Early Semi-Retirement/Free-lance Writer
West Valley City, UT, 12/2008 - 07/2017
  • Wrote and published Employee Handbook for private school academy
  • Utilized proofing, copywriting, and editing skills on raw data for the development of excellent website copy
  • Researched prospective public and private sector websites for proposed development and implementation of possible writing projects
  • Utilized writing, editing, and proofreading skills to produce engaging content
  • Honed creative writing and literary experience skills
  • Evaluated future project requirements and content standards to ensure the continuance of copy excellence
  • Began authorship of 'personal memoirs' publication
Clayton County Senior Services [CCSS] - Certified Information & Referral Specialist [CIRS]
City, STATE, 08/2001 - 11/2008
  • Operated in the para-professional level of social services as Certified Information and Referral Specialist [CIRS] under auspices of Atlanta Regional Commission [ARC] and Alliance of Information and Referral Specialists [AIRS] - Seattle, WA
  • Managed intake caseload of up to 500 clients per month in community-based social services agency
  • Received and addressed incoming telephone and in-person communication from local citizenry concerning the availability of senior services
  • Screened, assessed, and defined client need for appropriate disbursement of services
  • Cultivated positive relationships with clients and community providers to promote effective coordination of resources
  • Linked clients to relevant community resources to include medical and mental health screenings, housing, transportation and, nutritional services
  • Authored organizational reports and documents
  • Maximized available resources for purposes of improving individual life choices for the senior population
  • Maintained precise recordkeeping for development of monthly reports
Boeing Aircraft Company - Office Assistant
City, STATE, 05/1995 - 07/1997
  • Provided administrative support to Boeing Aircraft Customer Service Manager [CSM]
  • Acted in capacity of liaison between Boeing Aircraft and Delta Air Lines engineers with an emphasis on staff support by handling a wide range of both routine and special requirement calls
  • Built rapport with airline engineers for purposes of developing and maintaining positive work experiences
  • Oversaw automated tracking and documentation of data, engineering correspondence, and office operations for both airline
  • Provided access to and navigation for important data by compiling and organizing documents into the Boeing database
  • Due to the nature of the airline industry maintained concerted effort in the proper categorization of urgency calls for appropriate staff disbursement
  • Handled editing and copywriting of engineering documents for both Boeing and Delta engineers
  • Handled editing and copywriting of engineering documents for both Boeing and Delta engineers
  • Executed record filing system to improve document organization and management
  • Monitored usage of office supplies and replenished as necessary
  • Assisted Boeing CSM with the overall office function
FFC, International - Senior Administrative Secretary
City, STATE, 07/1990 - 11/1994
  • Provided administrative support to Director of Human Resources [HR]
  • Maintained counseling calendars and schedules for Associate Pastors
  • Scheduled counseling appointments for church membership
  • Attended departmental meetings; wrote, compiled, and disseminated minutes to department managers
  • Focused on creating and maintaining positive staff interaction thereby maximizing an effective workplace and ensuring a seamless environment for associates and membership alike
  • Provided administrative support to membership; in particular, addressing the needs of the membership throughout the counseling process
  • Supported long-standing professional relationships creating favorable conditions for partnerships
  • Assisted the HR Director with overall office operation
  • Developed organizational policy and procedure
Kelly Personnel Services - Office Assistant/Receptionist
City, STATE, 03/1987 - 01/1990
  • Acted in capacity of Office Assistant through multiple temporary personnel agencies, including Kelly Personnel Services, in both the public and private sectors [i.e. advertising, news media, public and private schools]
  • Performed administrative functions tailored to the individuality of the specific organization
  • Developed relationships and collaborated with permanent staff in order to promote a positive work environment
  • Handled a wide range of routine and specialized requirements as established by permanent Office Manager
  • Interacted with customers by phone to provide organizational information
  • Prepared meeting materials and took clear minutes to distribute to staff
  • Completed multiple miscellaneous clerical tasks
  • Assisted Office Manager with the overall office function
  • Developed correspondence including formal documents and memoranda
The Department Of Public Safety - Public Affairs/Relations Officer
City, STATE, 07/1975 - 04/1985
  • Provided administrative support to Atlanta Public Safety Commissioner related to departments of Police, Fire, Civil Defense and Corrections [DPS] for a period of ten [10] years
  • Collaborated with departmental DPS directors in the development and publication of a two-year Biennial Report
  • Wrote and published DPS Biennial Report for a department of 2.400
  • Acted in capacity of liaison between Office of the Commissioner and the mass media; i.e. TV, radio, print, news wires [Associated Press, UPI]
  • Developed press releases and recorded radio scripts for mass media
  • Utilized proficient writing, editing and proofreading skills so as to provide engaging written content in the monthly departmental newsletter
  • Developed DPS policy and procedure
  • Assisted Director of Public Affairs with administrative office functions
  • Membership with "The Broken Pieces Project," a private non-profit organization providing social services to women in transitional housing and homelessness
  • Christian-based Church Groups - Atlanta, Georgia
  • The Potter's House - Dallas. Texas
Additional Information

Human Resources Manager:

It is my hope that you will consider me a viable candidate for the open position. I am currently available for a telephone, virtual or in-person interview and look forward to hearing from you.

Kind Regards,

Jessica Claire


Text/Tele: XXX.XXX.XXX

PLEASE NOTE: Gaps in 'Work History' reflect periods in which I was unable to secure gainful employment

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School Attended

  • State University of New York [SUNY]

Job Titles Held:

  • Essential Worker/Concierge [P/T]
  • Evening Program Manager [P/T]
  • Early Semi-Retirement/Free-lance Writer
  • Certified Information & Referral Specialist [CIRS]
  • Office Assistant
  • Senior Administrative Secretary
  • Office Assistant/Receptionist
  • Public Affairs/Relations Officer


  • Associate of Arts

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