Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Hands-on, results driven executive with excellent reputation for resolving problems, improving processes and driving overall operational improvements through developing a deeper understanding of activity, options and desired results and providing strategic direction. Dynamic and ambitious natural born leader leader with expertise in P&L accountability, business management and growth, B2B and B2B2C sales/sales leadership, general management, product development, operations, new business development involving F500, start-up, and mid-market organizations .

  • Strategic planning
  • Revenue growth
  • Sales proficiency
  • Brand enhancements
  • Key account development
  • Interpersonal communication skills
  • Change Control Processes
  • Budget administration
  • Staff mentoring & leadership
  • Presentation skills
  • Teamwork / Collaboration
  • Project Management
  • Software as a service
  • Customer Experience Improvement
  • Key Performance Indicators
Work History
11/2018 to Current ERP Utilization Manager Ecivis Inc | Pasadena, CA,
  • Fully implemented NetSuite ERP and CRM modules along with full data migration of accounting, inventory, customer and vendor data from legacy system in 10 months
  • Developed custom financial and sales reports allowing senior management to efficiently make critical business decisions
  • Developed and launched NetSuite Lead to Customer Process including Quotas and Forecasting
  • Documented 99 procedures and business processes and shared information with appropriate stakeholders
  • Mapped processes to holistically examine business flow and identify improvement opportunities
  • Evaluated and adopted new technologies to address changing manufacturing needs
  • Delivered in-depth training to users imparting knowledge of best practices for protecting data and minimizing errors
  • Created, modified, and executed 20 business processes to maximize client satisfaction
  • Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record
  • Determined and recommended methods to address improvement opportunities
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
  • Implemented, developed and tested installation of NetSuite and all 3rd party software for all departments
  • Standardized job tasks and trained junior team members on industry best practices and standards
01/2015 to 11/2018 Director Of Customer Success TROY Group, Inc | City, STATE,
  • Responsible for overall sales processes, productivity and effectiveness of 33 individuals from TROY Account Manager team, Customer Service, Channel Support team, and Technical Solutions team
  • Developed strategic plan to differentiate customer experiences from competition which resulted in overall customer satisfaction rating of 98%
  • Achieved 3% department revenue growth by strategically creating key performance metrics to achieve both team and personal growth, financial and performance targets
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
  • Surpassed growth targets and revenue projections by coordinating and planning security product sales
  • Drove partner engagement, improved partner satisfaction and earned partner advocacy through program development, activity planning, communication strategies and relationship management that resulted in 5% revenue increase and 3% return reduction
01/2010 to 01/2015 Inside Sales And Channel Support Manager TROY Group, Inc | City, STATE,
  • Responsible for development and growth of 2 inside sales and 2 inside channel sales personnel by 5% YoY
  • Directed team of 10 customer service professionals assisting 2000+ customers
  • Managed call center and created call campaigns, metrics and KPI's
  • Investigated and resolved customer concerns and complaints
  • Maintained complete knowledge of all products, services and procedures
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations
  • Planned and executed quotas, budgets and incentives
  • Conducted analysis to address reduction in customer returned surveys, which led to 50% increase in survey submission with 3% overall rating increase
  • Supported senior leadership, delivering weekly status and performance reports for continuous improvement
  • Partnered with cross-functional departments, including marketing, QA, laboratory, sales and product management teams to ensure all agents sustained current product, service and troubleshooting knowledge
  • Took full advantage of up sell opportunities with new and potential customers, resulting in $50K in revenue generation
  • Maximized efficiency by training staff on customer service and sales best practices and protocols
Expected in 2002 Bachelor of Arts Degree | West Liberty University, Liberty, WV GPA:
Expected in 1999 Associates Degree | Paralegal Studies WV Business College, Wheeling, WV GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume scorecould be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

resume Strength

  • Clear Contact Info
  • Completeness
  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended

  • West Liberty University
  • WV Business College

Job Titles Held:

  • ERP Utilization Manager
  • Director Of Customer Success
  • Inside Sales And Channel Support Manager


  • Bachelor of Arts Degree
  • Associates Degree

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: