ERP/CRM Consultant Resume Example
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ERP/CRM CONSULTANT
Professional Summary
Application Support professional with more than 10 years of experiences and good project management ability. Certified in ITIL Foundation V3, 8+ years of extensive support/administration of Dynamics GP and CRM. Team player with excellent analytical, decision-making, problem-solving, and time management skills. Excellent verbal and written communication skills. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].
Skills
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Work History
ERP/CRM Consultant, 01/2017 to Current
Apex Systems – Winston Salem , NC
Apex Systems – Winston Salem , NC
- Provide application functional/technical supports to Dynamics GP, CRM/365/Business Central.
- Data Migration from Quickbooks online to Business Central (participate in three live implementations)
- Plan and perform system upgrades and implementation (experiences from version GP 2010 to GP 2018R2).
- Develop new integrations/maps to load data into Dynamics GP using Econnect/SmartConnect/Integration Manager/Scribe.
- Writing SQL functions/procedures to support integration of custom-made solutions with Dynamics GP.
- Assist with reports development using GP Report Writer, SSRS, Crystal Report, SQL Views, Excel refreshable reports, Power BI, Management Report, FRx, BI360, Smartlist Builder.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Application Support Manager / Dynamics GP Consultant, 05/2013 to 11/2016
Digicel – City , STATE
Digicel – City , STATE
- Digicel is a leading provider of communications services in the Caribbean and South Pacific regions with its operations in Haiti being the most profitable generating more than 300M USD yearly with 800 to 1000 employees.
- Manage application development projects.
- Attend IT Management weekly meetings to report on the team performance and update on the projects' statuses.
- Discuss process improvement needs and plan deployment/implementation of new solutions.
- Meet with Finance leaders to analyze and plan change and/or upgrade on the Finance related applications.
- Ensure the administration and maintenance of several line of business applications including Dynamics GP and CRM, Avaya Call Management, Paramount Workplace, Postpaid Billing, Interconnect, Asset Manage, and other internally developed solutions.
Application Support Team Leader, 09/2012 to 05/2013
Digicel – City , STATE
Digicel – City , STATE
- Provide reporting on Helpdesk ticketing metrics to immediate supervisor.
- Leading/facilitating the team weekly meetings.
- Assisting the Financial team with their Dynamics GP related queries/issues: creation of new companies; Assisting with Period closing procedures, budget loading and PO Commitment setup; creating new Integrations for loading data into Dynamics GP using Integration Manager; Setup of P&L and Balance Sheet reports in FRx; installation and configuration of new GP modules; User account management, setup of Security role for function based access; database backup and system monitoring.
Application Support Engineer, 03/2008 to 09/2012
Digicel – City , STATE
Digicel – City , STATE
- Provide Tier I/II technical support to internal staff by creating and/or resolving helpdesk tickets related to service requests or incidents on several managed services including Dynamics CRM/CCA (setup in a load balancing environment), Dynamics GP, billing and procurement services - Interconnnect, Java based application installed on Solaris using Oracle as the database and many others.
- Meet or exceed customer SLA's while working with the corporate ticketing system.
- Resolve issues using appropriate troubleshooting in coordination with other team members and subject matter experts (SME).
- Perform testing on newly deployed services.
- Reports designing with SSRS for Dynamics CRM and SQL queries for other services.
- Unix shell scripting (Bash; Ksh) to monitor and enhance service availability and warranty.
Education
Bachelor of Science: Electronic EngineeringFaculty of Sciences - City
- Thesis: Planning and implementation of a WiMAX network on the Island of La Gonave.
Certifications
- ITIL V3 Foundation certified (Jul 2015).
- Dynamics Credentialed Professional - Dynamics GP Core Installation and Configuration (Association of Dynamics Professionals).
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Resume Overview
School Attended
- Faculty of Sciences
Job Titles Held:
- ERP/CRM Consultant
- Application Support Manager / Dynamics GP Consultant
- Application Support Team Leader
- Application Support Engineer
Degrees
- Bachelor of Science : Electronic Engineering
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