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Epic Go Live Consultant resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Seasoned Business Analyst offering numerous years of servicenow industry success.

Expert on business and systems requirements, user acceptance testing and end-user training.

Accomplished at leveraging past lessons to inform future decision-making.

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments.

Diligent worker with strong communication and task prioritization skills.

Focused analyst accomplished in developing critical intelligence to improve business procedures and streamline implementation.

Vast knowledge of business best practices, regulatory standards and optimal control.

History supporting growth and driving success.

Business Analyst successful at responding to shifting business needs and priorities.

Well-versed in operational assessment strategies and functional analysis methodologies for businesses of different sizes.

Quantitative expert with comprehensive approach to analytical projects, business reporting and process improvements.

Business analyst bringing exceptional abilities in competitor analysis, business intelligence development and trend assessment.

Successful at promoting company advancements and boosting team performance.

Consistently reaches revenue targets by reviewing accurate data and producing creative recommendations. Proactive analyst with 5+ years product management experience in small start-up business environments.

Effective driver of product development lifecycle from concept to delivery.

Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue.

Focused customer relations professional skilled in lead generation, customer relationship development and sales.

Accomplished in providing unsurpassed support to demanding customers.

Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Motivated Customer Relations Professional with working knowledge of auto-dialing systems and above-average sales conversion rates.

Adaptable and personable team player focused on providing exceptional customer service every time. Open to travel and willing to work flexible schedules.

Skills
  • Analysis and critical thinking
  • Hardware and software monitoring
  • Experience with Mira
  • Effective communication
  • Network security oversight
  • Product development
  • Servers expertise
  • Infrastructure planning
  • Problem-Solving
  • Cultural Awareness
  • Organization and Time Management
  • Google Workspace
  • Multitasking Abilities
  • Customer support
  • Software platforms
  • Team Building
  • Analytics
  • DevOps proficiency
  • Verbal and written communication
  • Testing and maintenance
  • Appropriate test coverage
  • Agile
Work History
Epic Go-Live Consultant, 06/2022 - Current
1-800-Flowers.Com, Inc. Medford, OR,
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Configured hardware, devices and software to set up work stations for employees.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
SERVICENOW BUSSINESS ANALYST, 07/2020 - 05/2022
SUPREMELY TECH City, STATE,
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Surveyed clients to ascertain requirements and expectations for product.
  • Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Drafted reports on company financial metrics to assess successes and account for deficiencies.
  • Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
  • Evaluated trends to understand competitive environments and assess current strategies.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Identified process inefficiencies through gap analysis and outlined sensible solutions.
  • Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
  • Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
  • Performed competitor bench-marking analysis to identify manufacturing savings opportunities and potential product enhancements.
  • Assessed business requirements to forecast annual budgetary operational costs.
  • Collaborated with teams in product line transition to streamline manufacturing footprint.
  • Executed analysis of risks and identified risk mitigation strategies.
  • Exceeded goals through effective task prioritization and great work ethic
  • Demonstrated respect, friendliness and willingness to help wherever needed
SERVICENOW BUSSINESS ANALYST, 09/XXX8 - 06/2020
Accenture City, STATE,
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Surveyed clients to ascertain requirements and expectations for product.
  • Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
  • Performed competitor bench-marking analysis to identify manufacturing savings opportunities and potential product enhancements.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Assessed business requirements to forecast annual budgetary operational costs.
  • Collaborated with teams in product line transition to streamline manufacturing footprint.
  • Executed analysis of risks and identified risk mitigation strategies.
  • Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Analyzed open orders, backlog and sales data to provide sales team with insights.
  • Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
  • Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
  • Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
  • Evaluated trends to understand competitive environments and assess current strategies.
  • Identified process inefficiencies through gap analysis and outlined sensible solutions.
  • Collaborated with team members to achieve target results
Customer Relations Specialist, 05/XXX7 - 08/XXX8
First City Monument Bank, FCMB City, STATE,
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Communicated with customers to assess and address individual needs, providing timely and quality support via emails and text message systems.
  • Handled individual customers in fast-paced business setting in coordination with solid team of customer service associates.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Promoted available products and services to customers during service, account management and order calls.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Created and maintained detailed database to develop promotional sales.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Education
Bachelor of Science: Business Administration, Expected in 07/2022
-
ADELEKE UNIVERSITY - OSUN STATE, NIGERIA,
GPA:

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Resume Overview

School Attended

  • ADELEKE UNIVERSITY

Job Titles Held:

  • Epic Go-Live Consultant
  • SERVICENOW BUSSINESS ANALYST
  • SERVICENOW BUSSINESS ANALYST
  • Customer Relations Specialist

Degrees

  • Bachelor of Science

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