epic care ambulatory analyst resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Passionate, skilled, and motivated professional with 33 years of RN experience, committed to high standards of patient care improving and maintaining patient and delivery of care, and facilitate interdisciplinary collaboration in patient care planning. Managed and led specialized RNs in outpatient sedation/procedural clinic settings for 23 years. Proficient in daily operations of a clinic. Participated in quality improvement initiatives that focus on identifying patient safety and improving patient outcomes. Facilitate evaluation of staff performance, mentor and develop on-going unit-based educational needs and orientation, contributing towards their professional development. I am a team player who strives to communicate well and is always willing to step in to assist teammates when needed. My focus is always to treat patients and families with compassion, dignity and respect when providing care.

  • Patient Care Driven
  • Patient safety focused
  • Patient education and advocacy
  • Mentoring and coaching
  • Highly Dependable
  • Attention to details
  • Takes initiative
  • Team Player
  • Staff leadership
  • Great communication skills
  • Problem-solver
  • Very Adaptable
01/2013 to Current Epic Care Ambulatory Analyst St. Joseph Health | Laguna Niguel, CA,
  • Epic Ambulatory Certified
  • Nurse Triage Certified
  • Epic Care Link (process)
  • Evaluate Epic applications applicable functionality for clinical use and facilitate implementation.
  • Epic Build: Multi-specialties clinics; Create Smartsets, custom Flowsheets, Notes, Preference Lists.
  • On-board NEW UNC/Rex Clinics, built in Epic, All Go-live Support
  • Continuous assessment, build and train end-users with upgrades to improve workflow experience.
  • Manage Epic Clinical Applications, collaboration and feedback with other application teams including training.
  • Mentor Epic Clinical Applications super-user members on work build, workflows, customizations, troubleshooting, customer service, problem analysis and work completion.
  • Piloted & Implemented Bar-Code Medication Administration for dozens of outpatient clinics.
  • Piloted DIRECT (Customer Service-Driven Project) & Implemented
06/2000 to 01/2013 Assistant Nurse Manager Memorial Hermann | Houston, TX,
  • Set-up new Pediatric Sedation and PICC Line team program and clinic with Children's Director.
  • Developed and organized staff orientations, employee annual evaluations, staff schedules, time & attendance and day-to-day activities.
  • Oversaw nursing operations for sedation/procedure clinic, delivering leadership, assistance and management for staff.
  • Performed interviews using "Hiring for Excellence" model, hiring, disciplinary actions/dismissals and annual performance reviews.
  • Developed, coordinated, facilitated, conducted and evaluated Pediatric Resident Program with sedation team.
  • Collaborated with physicians and other staff to provide safe sedation and recovery for patients.
  • Created action plans for staff development and performance improvement, working closely with the nurse education department.
  • Monitored and documented patient care to oversee employee and patient safety.
  • Participated in quality improvement initiatives that focus on identified patient safety Improved patient outcomes through PQI reporting and facilitating continuing education for staff.
  • Ensured our regulatory standards practice met organizational policy and procedures as well as state, JCAHO and the Board of Nursing. Participated in UNC accreditation with JCAHO surveys over the years.
  • Implemented and updated policies and procedures for pediatric sedation and PICC Lines.
  • Created and revised sedation ordersets/orientation checklists, competencies related to pediatric sedation and central lines for entire UNC Children’s Hospital.
  • Held quarterly education lectures, Lunch & Learn and Grand Rounds for Pediatric Residents, Fellows and Nursing staff.
  • Provided new staff training and education in administration of sedation and PICC line placement.
  • Recruited, hired and evaluated staff to take corrective action and meet departmental goals.
  • Administered disciplinary action for employee performance deficiencies, infractions and conduct issues after consulting with employees and HR staff.
  • Assisted director/manager with departmental budget for sedation/procedure unit.
  • Attended national conferences to provide the most current Evidence-based practice changes and updates.
  • Incorporated Evidence-Based nursing into practice environment.
  • Implemented Pyxis for team, helping improve medication safety.
  • Responsible for ordering inventory for sedation/procedure unit.
12/1988 to 05/2000 Pediatric Registered Nurse Bayhealth | Felton, DE,
  • Set up new unit - Ambulatory Sedation & Procedure Sedation
  • Lead Nurse
  • Created unit specific policies & procedures with manager. Worked with Anesthesia team.
  • Initiated emergency policy measures according to hospital pediatric advanced life support protocols and directives.
  • Provided sedation and assisted provider specialists with procedures such as transplant biopsies of heart, kidney, liver, intestinal, endoscopies, radiology studies.
  • Certified PICC Line nurse and trainer.
  • Delivered extensive sedation training and mentorship to registered nurses during orientation process, as needed and annual blitz day.
  • Evaluated patient care needs, prioritized treatment and maintained patient flow.
  • Helped pediatric patients understand and feel at ease prior to their procedures.
  • Facilitated medication management, including educating family members and monitoring for side effects.
  • Attended professional seminars and training sessions to boost skills.
  • Pre-Care/PACU RN
  • Pediatric Oncology RN
06/1984 to 10/1990 Registered Nurse St. John’s Mercy Medical Center | City, STATE,

• Pediatric Oncology -RN

• Pre-Care/Post-Op Surgery -RN

• OB/Gyn; GYN-Oncology -RN

• St. John’s Mercy Convent - CMA

Education and Training
Expected in to to Bachelor of Science | Nursing University of North Carolina, School of Nursing, UNC HealthCare, Charlotte, NC, GPA:
  • Dean’s List, People Plus Award (UNC Hospital 2001)
  • Registered Nurse & CPN
  • Certified EPIC Ambulatory Analyst
  • Certified Nurse Triage Analyst
  • Cardio-Pulmonary Resuscitation

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Resume Overview

School Attended

  • University of North Carolina, School of Nursing, UNC HealthCare

Job Titles Held:

  • Epic Care Ambulatory Analyst
  • Assistant Nurse Manager
  • Pediatric Registered Nurse
  • Registered Nurse


  • Bachelor of Science

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