Hard working BranchManager equipped with extensive experience. Emphasis in Customer service, Operations, Human Resource Management, Sales, Marketing/Financial Performance, and Fleet Management and Maintenance. Employs excellent leadership skills and multi-tasking strengths.
Deliver superior customer service by exceeding customers expectations with average scores of 86%, regionally ranking in top 5 monthly.
Effectively communicate with customers, vendors and co-workers to maximize sales, customer service experience, and operational plans.
Consistently met sales goals by using proper techniques to meet monthly sales goals. Ranked as top sales trainee 11 of 12 months.
Marketed and built relationships to develop new business and maintain current relationships to meet growth goals.
Contributed to annual store sales of $2.5 million per year and increased operational profit by controlling cost and increasing revenue.
Enterprise Rent-A-CarMontclair, CaRental Manager
Management of Customer Service, Sales, Marketing, and overall Operations.
Motivate, train, develop and evaluate staff. Includes conducting and/or participating in recruitment, interviewing and hiring or branch employees. Conduct sales training, classes and oversee the overall review process.
Develop, plan and actively participate in Branch sales and marketing efforts to increase and improve business.
Numerous #1 ranking in customer service and achievements in overall balance business matrix ranking top amongst my peers in the region.
Review and analyze reports, financial statements and billing.
Manage operation with yearly revenue over 2.5 million. Increase sales 30% over last year with fleet growth over 10%
University of La VerneLa Verne, CABachelor of Science: Business Administration