, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Senior Office Manager with a bachelor’s degree in Business Administration and over 20 years of collaborating directly with customers and management teams providing them with guidance to obtain effective resolutions, while providing quality care in a timely manner. Excellent communication and team management leadership that strives for customer satisfaction, positive team morale, and an increase in overall production. Excellent hands-on, excellent decision-making, and conflict resolution ability, even under extreme work pressures.
Skills
Marketing materials
Document management
Strategic planning
Reporting requirements
Staff Training
Operational leadership
Process improvements
Proactive mindset
Data management familiarity
Written and verbal communication
Generating schedules
Persuasive communication style
Work History
Energy Program Supervisor/Consultant, 07/2017 to Current Bridge33 Capital – Seattle, WA,
Used Team Management Leadership to help cultivate a productive and safe working atmosphere developing training, task and process guidelines and communicated clear and concise directions to enhance productivity and improve employee morale including but not limited to; providing feedback on performance and metrics, conducting behavior-based coaching, audit cases, identify trends, set goals, and conduct follow-up actions as needed.
Performed work according to company guidelines at highest standards, including working cross-functionally within an organization, allocating work among staff, hosting meeting to coordinate coaching session with supervisor, offer suggestions for process improvement, and communicate adeptly with other program supervisors/management/agents/quality agents using Microsoft 365 (Word, Excel, Outlook, Project, PowerPoint, Lync, and Teams) and other third-party software applications.
Served as Office Manager responsible for partnering with HR ensuring that results are measured against standards, while making necessary changes along the way. Managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved, and that clerical functions are properly assigned and monitored.
Boutique Owner, 11/2016 to Current An-Sky Boutique – City, STATE,
Manage a Team of 7 using savvy business skills and in-depth knowledge of fashion retail industry to generate profit while overseeing all aspect of the boutique operations from planning and purchasing, managing inventory control of all merchandise, researching new and current trends that can help the business in succeeding, and attended various startup exhibitions and other events to present the product and company to potential customers, partners, and investors.
Oversee and provide exceptional customer service to ensure the highest levels of customer satisfaction and resolved customer complaints in a courteous and professional manner. Maintain compliances with relevant regulatory rules, standards, and licenses. Shared goals with team members; empowered them to provide feedback regarding customer requests and offered suggestions for process improvements and best practices; and held them accountable to our standard operating procedures.
Customer Service Specialist/Sale Representative, 07/2015 to 10/2016 Vaughan Food Inc – City, STATE,
Facilitated the day-to-day administrative operations overseeing prompt responses to customer queries via email, live chat, video, phone, and social media channels.
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Performed clerical duties including acting as the liaison between the customers, management, and sales team to better understand customer needs and recommend appropriate solutions, communicated with vendors regarding backorder availability, future inventory, and special orders, leveraged sales expertise to promote products and capitalized on upsell opportunities, and followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Served as Assistance Manager responsibilities included developing loyal and highly satisfied customer base through initiative-taking management of team customer service strategies and training new staff members.
Lease Analyst, 10/2014 to 06/2015 Land Services Inc – City, STATE,
Oversaw the preparation and delivery of lease documents to the county clerk’s office for recording. Processed checks for lessors, as well as required fees to the county clerk.
Duties performed included but were not limited to printing and maintaining lease documents of lessors. Scanned curative documents into the database and emailed those documents to the buyer in charge of the lease. Logged incoming office documents onto its specific log/ledger. Responsible for maintaining 1099 spreadsheet for tax purposes.
Served as Senior File Room Clerk after immediately showing significant improvement to the organization of the files, which contributed to office staff assisting lessors in a timely fashion
Education
Bachelor of Business Administration: , Expected in - , GPA:
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