(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Administrative Assistant who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
  • 60 WPM typing speed
  • Professional phone etiquette
  • Excellent communication skills
  • Articulate and well-spoken
  • Customer service-oriented
  • Flexible
  • Accurate and detailed
  • Excellent planner and coordinator
  • Works well under pressure
  • Pleasant demeanor
  • Appointment setting
  • Team building
  • Invoice processing
  • Advanced clerical knowledge
  • Employee training and development
  • Filing and data archiving
  • Multi-line phone proficiency
  • Human resource laws knowledge 
Keiser University Online, Expected in 2013 Associate of Arts : Healthcare Administration - GPA :
College of Office Technology Chicago, IL Expected in 2005 Medical Office Assistant, Certificate : - GPA :
Jordan Evans Institute Chicago, IL Expected in 2003 Medical Records Clerk, Certificate 2003 : Medical Records Clerk - GPA :
Work History
Loma Linda University Medical Center - EMR System Project Manager
Redlands, CA, 06/2012 - Current
  • Coordinate product procurement, installation and user training for Practice Partner EMR system and Jackson Park Hospital & Medical Center (M.O.B.) needs 
  • This includes- EMR forms, provider notes, clinical tasks, system interfaces, registration, appointments, billing, report management and others as the need arise
  • Training current and new medical providers and support staff either via Teleconference, one-on-one or in workshops.
  • Refresher training for existing employees who need additional assistance.
  • Specific training- insurance plan setup, appointments, etc.
  • New module implementation training
  • Maintain close coordination with M.O.B. staff and Practice Partner Implementation Team, support and training functions, and McKesson as grants administrator and network interface
  • Maintain documentation on any system wide upgrades or modifications.
  • Coordinate schedules to ensure participation in key committees and discussions.
  • Serve as the staff support to the M.O.B. and IT
  • Work with the Practice Partner Steering Committee and M.O.B. Staff in developing and implementing the various components of the selected EMR
  • Work closely with Practice Partner Implementation team on developing the skills to train and implement EMR modules for M.O.B.
  • Training doctors and staff support on all aspects of project Pre-post and go-live support.
  • Develop timelines and coordinate resources to facilitate implementation.
  • Coordinate the acquisition and installation of required hardware and software components for Practice Partner Steering Committee approved functions
  • Educating M.O.B. staff and other interested parties on new projects and services.
  • Troubleshoot and coordinate resolution of problems arising from technology and transitions


Lennox International - IT Coordinator/Admin Assistant
Midland, TX, 03/2007 - Current
  • Help Desk support include serving as primary contact for Help Desk calls/emails relating to hardware, software, and printer problems and their resolutions.
  • Document; maintain all service calls that come into the IT Department in Track It software.
  • Record, track and maintain an accurate spreadsheet of hospital inventory.
  • Answered and quickly redirected up to 50 calls per hour.
  • Created detailed expense reports and requests for capital expenditures.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Managed office supplies, vendors, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Helped distribute employee notices and mail around the office.
  • Drafted biweekly time sheets for 8 executives and employees.
  • Organized all new hire, security and temporary paperwork.
  • Compiled company information and related material and distributed it to candidates.
  • Obtained signatures for financial documents and internal and external invoices.
  • Processed client rebate reconciliation, reporting and check requests.
Sands Of Kahana - Correspondence Clerk
Las Vegas, NV, 04/2003 - 03/2007
  • Receive and direct incoming phone calls
  • Receive request for the release of medical information, review the request to ensure the proper authorization is included and HIPAA compliant, and log all request into computer system
  • Search computer files for the medical record number, patient type and discharge date for each piece of correspondence received
  • Retrieve charts and emergency room records needed to complete requests for the release of medical information
  • Processes emergency requests for patient information Maintain straight numerical filing system.
Answer Wireless - Store Manager
City, STATE, 10/2002 - 01/2003
  • Responsible for the opening and closing of the store, reconciled daily register balances
  • Compile schedules, train new employees offering constructive criticism and substantive feedback
  • Demonstrate ability to multi-task
  • Kept an accurate and detailed record of all inventoried items, thereby assisting in Loss Prevention
  • Participate in bi-monthly manager's meetings and offered input regarding company objectives, and revenue goals.
Marriott International - On-Site Trainer
City, STATE, 10/2000 - 10/2001
  • Facilitate the training of all new hires.
  • Generate and distribute information regarding successful hotel "selling" strategies throughout the office.
  • Attend job fairs and serve as a spokesperson for Reservation Agents.
  • Consistently met and/or exceed strict professional guidelines set by my immediate supervisor.
Marriott International - Sales Agent
City, STATE, 05/2000 - 10/2001
  • Provide helpful, professional, and courteous service to both domestic and international guests
  • Assist Marriott guests in making, confirming, and updating
  • Address the complaints, concerns, and inquiries from patrons
    regarding their travel plans and/or experience
  • Demonstrate ability to effectively and efficiently operate Marriott Reservation Computer Systems and telephone consoles
  • Promote and sold quality accommodations for business and
    leisure travelers.


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Resume Overview

School Attended

  • Keiser University
  • College of Office Technology
  • Jordan Evans Institute

Job Titles Held:

  • EMR System Project Manager
  • IT Coordinator/Admin Assistant
  • Correspondence Clerk
  • Store Manager
  • On-Site Trainer
  • Sales Agent


  • Associate of Arts
  • Medical Office Assistant, Certificate
  • Medical Records Clerk, Certificate 2003

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