Administrative AssistantĀ who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Skills
60Ā WPM typing speed
Professional phone etiquette
Excellent communication skills
Articulate and well-spoken
Customer service-oriented
Flexible
Accurate and detailed
Excellent planner and coordinator
Works well under pressure
Pleasant demeanor
Appointment setting
Team building
Invoice processing
Advanced clerical knowledge
Employee training and development
Filing and data archiving
Multi-line phone proficiency
Human resource laws knowledgeĀ
Education
Keiser University Online, Expected in 2013 ā āAssociate of Arts:Healthcare Administration - GPA:
College of Office TechnologyChicago, ILExpected in 2005 ā āMedical Office Assistant, Certificate: - GPA:
Jordan Evans InstituteChicago, ILExpected in 2003 ā āMedical Records Clerk, Certificate 2003:Medical Records Clerk - GPA:
Work History
Loma Linda University Medical Center - EMR System Project Manager Redlands, CA, 06/2012 - Current
Coordinate product procurement, installation and user training for Practice Partner EMR system and Jackson Park Hospital & Medical Center (M.O.B.) needsĀ
This includes- EMR forms, provider notes, clinical tasks, system interfaces, registration, appointments, billing, report management and others as the need arise
Training current and new medical providers and support staff either via Teleconference, one-on-one or in workshops.
Refresher training for existing employees who need additional assistance.
Specific training- insurance plan setup, appointments, etc.
New module implementation training
Maintain close coordination with M.O.B. staff and Practice Partner Implementation Team, support and training functions, and McKesson as grants administrator and network interface
Maintain documentation on any system wideĀ upgrades or modifications.
Coordinate schedules to ensure participation in key committees andĀ discussions.
Serve as the staff support to the M.O.B. and IT
Work with theĀ Practice PartnerĀ Steering Committee andĀ M.O.B. Staff in developing and implementing the various components of the selected EMR
Work closely withĀ Practice PartnerĀ Implementation team on developing the skills to train and implement EMR modules for M.O.B.
Training doctors and staff support on all aspects of project Pre-post and go-live support.
Develop timelines and coordinate resources to facilitate implementation.
Coordinate the acquisition and installation of required hardware and software components for Practice Partner Steering Committee approved functions
EducatingĀ M.O.B. staff and other interested parties on new projects and services.
Troubleshoot and coordinate resolution of problems arising from technology and transitions
Ā
Lennox International - IT Coordinator/Admin Assistant Midland, TX, 03/2007 - Current
Help Desk support include serving as primary contact for Help Desk calls/emails relating to hardware, software, and printer problems and their resolutions.
Document; maintain all service calls that come into the IT Department in Track It software.
Record, track and maintain an accurate spreadsheet of hospital inventory.
Answered and quickly redirected up toĀ 50 calls perĀ hour.
Created detailed expense reports and requests for capital expenditures.
Ordered and distributed office supplies while adhering to a fixed office budget.
Managed office supplies, vendors, organization and upkeep.
Directed guests and routed deliveries and courier services.
Screened applicant resumes and coordinated both phone and in-person interviews.
Answered and managed incoming and outgoing calls while recording accurate messages.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Helped distribute employee notices and mail around the office.
Drafted biweekly time sheets forĀ 8 executives and employees.
Organized all new hire, security and temporary paperwork.
Compiled company information and related material and distributed it to candidates.
Obtained signatures for financial documents and internal and external invoices.
Processed client rebate reconciliation, reporting and check requests.
Sands Of Kahana - Correspondence Clerk Las Vegas, NV, 04/2003 - 03/2007
Receive and direct incoming phone calls
Receive request for the release of medical information, review the request to ensure the proper authorization is included and HIPAA compliant, and log all request into computer system
Search computer files for the medical record number, patient type and discharge date for each piece of correspondence received
Retrieve charts and emergency room records needed to complete requests for the release of medical information
Processes emergency requests for patient information Maintain straight numerical filing system.
Answer Wireless - Store Manager City, STATE, 10/2002 - 01/2003
Responsible for the opening and closing of the store, reconciled daily register balances
Compile schedules, train new employees offering constructive criticism and substantive feedback
Demonstrate ability to multi-task
Kept an accurate and detailed record of all inventoried items, thereby assisting in Loss Prevention
Participate in bi-monthly manager's meetings and offered input regarding company objectives, and revenue goals.
Marriott International - On-Site Trainer City, STATE, 10/2000 - 10/2001
Facilitate the training of all new hires.
Generate and distribute information regarding successful hotel "selling" strategies throughout the office.
Attend job fairs and serve as a spokesperson for Reservation Agents.
Consistently met and/or exceed strict professional guidelines set by my immediate supervisor.
Marriott International - Sales Agent City, STATE, 05/2000 - 10/2001
Provide helpful, professional, and courteous service to both domestic and international guests
Assist Marriott guests in making, confirming, and updating reservations
Address the complaints, concerns, and inquiries from patrons regarding their travel plans and/or experience
Demonstrate ability to effectively and efficiently operate Marriott Reservation Computer Systems and telephone consoles
Promote and sold quality accommodations for business and leisure travelers.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
