Facilitated 115 workflow analyzations, documentation and updates to MSTI organization for mSL Phase 2 project implementation.
* Coordination of MSTI technical, business, and clinical teams to evaluate
* Streamlined MSTI training program which includes instructional videos and documentation for clinical and patient interactive software.
* Day-to-day project manager for Server, SAN, and Network computer product launch platforms.
05/2014 to Current
EMR Support AnalystSt Luke's Health System － Boise, Idaho
Extensive knowledge in the clinical, business, and technical processes of the MSTI , acting as a liaison between MSTI Clinics, MSTI EMR team, IT and external stakeholders to provide effective and efficient patient care utilizing technology and applications.
Support all MSTI staff with Mosaiq and mSL EMR issues, questions, escalations, and operational implementation.
Analyze and document department workflow and implement clinical and or business solutions for application deployment and support.
Responsible for creating and delivering education programs and training for the EMR software, as well as provide on-site application support for all MSTI staff.
Lead Committee Chair for EMR Support Staff Affinity group to identify MSTI support issues and projects, facilitate operational improvement.
Liaison to the EMR Clinical Support to provide updates to stakeholders are involved in continued process improvement.
Collects, clarifies and translates MSTI requirements into documentation and conceptual design from which solutions are determined, validates changes are operational, builds and implements training and develops guidelines/policies around the applications processes.
05/2010 to 05/2014
Using multiple computer programs perform call triage and dispatch; Manage phone, radio, on-line, and other communication methods to facilitate patient transfers.
Safety Team Committee liaison for dispatch to facilitate safety issues, concerns, or process improvement.
Created a tracking system to monitor St Luke's and contract transport vendors for trends in billing and reimbursement in order for department cost containment optimization.
Using multiple applications and processes, prepare records and reports to be used for solutions with administrative problems and annual reports.
01/2004 to 01/2008
Team Lead Project Manager/Server EngineerMPC Computers － Nampa, Idaho
Day-to-day project management for the New Product Introduction computer engineering department using diverse Project Management tools.
Allocated engineering staff for project assignments according to company road map and product launch timeline and requirements.
Identified product launch issues and risks, communicating with appropriate stakeholders for evaluation and resolution.
Led a team of four engineering technicians to successfully launch and maintain over 20 server platforms for product marketing, sales, and technical support.
Education and Training
Bachelor of Science: Project ManagementGeorge Fox University － Meridian, IdahoProject Management Apply Project Management methods and approaches as organizational change agents effecting organizational performance through the delivery of strategic and operational goals. Develop insight into the dynamics of managing & participating in high performing teams within the project
Associate of Science: Computer Network SystemsITT Technical Institute － Boise, IdahoComputer Network Systems Develop knowledge and skills to perform tasks associated with maintaining different computer network systems. Classroom theory and practical applications in a laboratory environment, include network operating systems and network systems design and implementation.
administrative, billing, business solutions, computer engineering, network systems, conceptual design, Client, delivery, Documentation, EMR software, Team Builder, managing, Clinical Support, Microsoft project, network, operating systems, Optimization, organizational, patient care, policies, Problem Solver, processes, process improvement, Product Development, product marketing, profit, Project Management, radio, Safety, sales, strategic, technical support, phone, triage, Workflow, annual reports
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Companies Worked For:
St Luke's Health System
George Fox University
ITT Technical Institute
Job Titles Held:
EMR Support Analyst
Team Lead Project Manager/Server Engineer
Bachelor of Science : Project Management Associate of Science : Computer Network Systems
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