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EMR Site Coordinator Resume Example

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Norlene A.
Thomas
Professional Summary

Introduction Skilled healthcare professional with 15 years of experience seeking a more challenging opportunity within a healthcare organization. Extremely well organized and efficient. Demonstrates strong organizational skill and multi-tasking. Possess impeccable interpersonal, written, and verbal communications.

Skills
  • Microsoft Office 365 Apps: Word, Power Point, Excel, Access, Publisher, OneNote and Outlook
  • Microsoft Cloud Service: Teams, OneDrive and SharePoint
  • Centricity formerly API
  • Learning Management System (LMS)
  • Cherwell
  • Epic
  • Skills
  • Test and Evaluation Public Speaking Critical Thinking
  • Online Instruction Written and Oral Communication Reliable and Punctual
  • Curriculum Creation Problem Solving
  • Administrative, Word, Upgrades
  • Go-Live, Works, Web pages
  • API, Negotiation, Webmaster
  • Approach, Enterprise, Written
  • BCA, Nursing
  • Budget, Office machines
  • Oral Communication, Organizational skills
  • Content, Payroll
  • Conversion, Payroll processing
  • Critical Thinking, Personnel
  • Customer Service, Problem Solving
  • Editing, Processes
  • Educator, Project Lead
  • Fast, Proposals
  • FSA, Proposal
  • Frame, Public Speaking
  • Functional, Recruitment
  • Information systems, Re-engineering
  • Instruction, Reporting
  • Inventory, Research
  • Leadership, Scheduling
  • Materials, Shadow
  • Medical terminology, Staffing
  • Meetings, System Administrator
  • Access, Phone
  • Excel, Time management
  • Microsoft Office, Trainer
  • Outlook, Training materials
  • Power Point, Translating
  • Publisher, Troubleshoot
Education
Rutgers School of Public Affairs and AdministrationNewark, NJMaster's Degree: Biomedical Informatics, Consumer/Patient Care Informatics and Hospital/Healthcare Management
Rutgers School of HealthNewark, NJB.A. Degree: Health Information Management
Work History
Overlook Medical Center, ISS- EMR Site Coordinator
Summit, NJ01/2019
  • Support site and training for Epic post-live operations.
  • Project Lead for AHS Training Center.
  • Identify performance gaps amongst end users and training center.
  • Assist super users with technical and build objectives.
  • Develop and validate training tools to support on-going Business Continuity Access (BCA) education.
  • Create department proposals for new remote and content LMS training products.
  • Participate in ticket resolution via Cherwell.
  • Provides status reports and updates to appropriate project leads.
  • Create and develop web pages for publishing.
  • Proficient in time management software associated not limited to labor distribution, scheduling, tracking, payroll processing and reports.
  • Assist end users with reporting functionality with Epic.
  • Knowledgeable in multiple software systems (Imprivata, When to Work, Clockify and Cherwell).
  • Introduced When to Work for productivity.
  • AHS Epic Credential Trainer (HIM).
  • Assist the Principal Trainer with creation of Learning tools via Tip Sheets.
  • Collaborated with leadership to facilitate complex team meetings involving business, technical and staff.
  • Develop project proposal to determine time frame, user adaptability and product evaluation for achieving integration of a content and/or remote learning software system.
Overlook Medical Center- Informatics System Analyst
Summit, NJ01/2019 - Current
  • Serves as a Functional System Administrator (FSA) for Centricity formerly API Staffing and Scheduling Software (S&S).
  • Lead Functional System Administrator (FSA): Design course material to institute training across Atlantic Health System (AHS).
  • Sets up scheduling groups and assigns alternate labor distributions in API.
  • Revises build as needs of cost centers inclusive of Nursing and Ancillary.
  • Provide training to new employees to cost centers.
  • Provides education to unit-based schedulers and staff as needed.
  • Troubleshoots issues.
  • Assist Float Pool manager with attendance and tracking of tardiness.
  • Maintains understanding and working knowledge of current clinical information systems, associated workflows and relationship to other systems within the organization.
  • Coordinates aspects of planning, design, development, training, implementation, communication, maintenance and evaluation of existing or new functionality related to clinical information systems.
  • Problem solving issues related to clinical information systems (EPIC).\ Works with project managers and teams in implementations of new systems, system upgrades and enhancement of current system functionality, participating in any phase of large or small projects.
  • Participates in the process of planning new systems/ processes or re-engineering, working collaboratively across the organization and multiple departments to support and educate clinical practice and ensure development, evaluation, and ongoing support for the EMR.
  • Actively works to develop understanding of customer/department operations, systems and processes, assessing current practice and translating end user needs into optimal configuration and build of clinical applications and system workflows, ensuring effectiveness and efficiency.
  • Creates and maintains up-to-date training materials for the systems as appropriate or works with system educator to do so.
  • Conducts or participates in training classes.
  • Serves as a site-based Epic reporting resource.
  • Assists end users with running and editing existing reports.
  • Helps users identify advanced reporting needs and submits report requests to ISS.
  • Compiles listing of recommended reports by user group to assist new staff/managers.
  • Coordinates Epic downtime (BCA) drills for staff on all shifts.
  • Provides downtime education and support during scheduled and unscheduled downtimes.
  • Informatics Webmaster.
  • Updates OMC informatics and Unit Associates webpage to ensure that key reference materials published and accessible.
  • Assists non-clinical users such as Unit Associates and Patient Liaisons troubleshoot and resolve computer application issues (includes Epic and other applications).
  • Assists with site based Epic superuser coordination for upgrades and roll outs of new functionality.
  • Maintains a service-oriented approach with customers, providing follow up and responding to issues/ concerns in a timely manner.
Overlook Medical Center- Epic Site Coordinator
Summit, NJ01/2017 - 01/2019
  • Epic Implementation Team.
  • Ensure system readiness for Epic EMR conversion supporting Enterprise.
  • Project Lead for Epic Super Users – assist with planning, reporting, budget calculation, communication, staffing, and training.
  • Responsible for recruitment and retention of Super Users.
  • Conduct and facilitate class enrollment, learning lab and shadow sessions for end users.
  • Work alongside various teams on special projects as assigned.
  • Participate in go-live support gap analysis, training, and provide as resource to multiple leadership forums.
  • Support Business Continuity Access (Downtime) – Site lead for downtime education and drills.
  • Project Lead for BCA Downtime.
  • Ability to thrive in a fast-paced environment utilizing negotiation and organizational skills to meet deadlines.
  • Accomplished a successful Epic Go-Live.
  • CITI Certified for Human Subject Research.
Overlook Medical Center- Unit/Payroll Representative
Summit, NJ01/2008 - 01/2017
  • Customer Service to patients, visitors, AHS employees and non-AHS.
  • Enforce HIPPA Regulations due to sensitive medical information by safeguarding the confidentiality of data under regulatory guidelines, awareness of correct usage of medical terminology.
  • Process department payroll and resolve any payroll issue for accurate payment.
  • Create payroll report analysis for Assistant Nurse Managers for the purpose of tracking inappropriate clocking.
  • Answered multi-line phone and directed calls appropriately.
  • Assist Providers/Licensed Independent Practitioner with electronic charting (I-Form, CPOM, ChartMaxx, Horizon Physician Portal, MyRounding and Cortext).
  • Control inventory and order supplies.
  • Open communication with vendor's secure departments items (Furniture, Medical Supplies, etc.).
  • Work with colleagues on special projects as needed.
  • Oversee training of new personnel and assist with employee profile.
  • Assist with staff meetings and create minutes.
  • Handle non- medical and medical administrative tasks (registration, maintain Web On Call, charge entry, memos, schedule meetings, plan luncheons).
  • Operate office machines; process/create correspondences utilizing various software.
Affiliations
American Health Information Management (AHIMA) Process of acquiring Registered Health Information Administrator (RHIA) Process of acquiring Project Management Professional (PMP)
Additional Information
  • Volunteer/Awards , Roselle United Methodist Church Pride Awards Employee of the Month School PTO AHS Healthcare Fairs Homeless Outreach Centers
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Resume Overview

Companies Worked For:

  • Overlook Medical Center, ISS
  • Overlook Medical Center

School Attended

  • Rutgers School of Public Affairs and Administration
  • Rutgers School of Health

Job Titles Held:

  • EMR Site Coordinator
  • Informatics System Analyst
  • Epic Site Coordinator
  • Unit/Payroll Representative

Degrees

  • Master's Degree : Biomedical Informatics, Consumer/Patient Care Informatics and Hospital/Healthcare Management
    B.A. Degree : Health Information Management

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