25 plus years in various positions in medical setting to include, front desk, transcription, ambulatory office management, EMR support analyst. Extensive experience in customer relations, performance improvement development and provider support. Expert in multi tasking and problem solving for busy medical specialty practice.
Staffing management ability
Proven patience and self-discipline
Relationship and team building
Staff training and development
Cultural awareness and sensitivity
03/2012 to 01/2018
EMR (Epic) Support AnalystCooper University Health Care － Camden, NJ
Provide first tier help desk duties.
Identify and resolve system breaks.
Identify issues with system build and how they affect end users.
Provide training and elbow support for providers and office staff.
Assist with identifying potential workflow improvements using the system.
Provide in office education to end users.
Resolve errors accumulated in system through interface resulting agencies.
02/2006 to 03/2012
Clinical Practice SupervisorCooper University Health Care － Camden, NJ
Oversee daily operations of high volume multi physician specialty practice.
Provide training and annual evaluations for staff of approx. 12-16 staff members.
Maintain daily schedules for 18-20 physicians and resource providers.
Identify workflow barriers and develop performance improvement initiatives.
Perform front desk duties to include: Patient check in and check out, answer phones, scheduling, obtain insurance pre certification.
Address all client complaints and provide resolution and follow up.
Mediate any conflict between staff members.
07/2003 to 02/2006
Patient Service RepresentativeCooper University Health Care － Camden, NJ
Greet patients, answer phones for busy specialty practice.
Verify patient demographic and insurance information.
Retrieve referrals as needed.
Schedule follow up and new patient appointments in IDX system/Epic.
Obtain prior authorization for procedures.
Schedule outside testing and or referral visits for patients as directed by provider.
Prepare patient charts prior to visit and obtain necessary records.
Education and Training
High School DiplomaGloucester City High School － Gloucester City, NJ, United States
Associate of Arts: Healthcare AdministrationUniversity of Phoenix － Tempe, AZ, United States
Proficiency CertificationEpicProficiency- EpicCare Ambulatory and EpicCare Inpatient Clinical Documentation.