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emr consultant resume example with 6 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Multi-talented Project Coordinator/ EMR Implementation Specialist successful at taking on diverse project tasks to meet tight deadlines. Hands-on and analytical problem solver. Provides excellent communication, planning and decision-making skills.

Skills
  • Troubleshooting Network Issues
  • Training Materials Development
  • Interpersonal Skills
  • Computer Diagnostics
  • Technical Troubleshooting
  • Help Desk Support
  • Remote Technical Support
  • Creative Issue Resolution
  • Time Management
  • Documentation Development
  • Issue and Resolution Tracking
  • Documentation and Reporting
  • Technical Support
  • Service Ticket Accuracy
  • Troubleshooting and Diagnosis
  • Implementation and Configuration
  • Client Education Needs
Experience
03/2022 to Current
EMR Consultant Cdk Global Inc. Salt Lake City, UT,
  • Analyzed and identified customer issue root causes by developing and implementing tools and training resources to address.
  • Provided technical and clinical consultations to establish client recommendations.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Supported employees with advanced troubleshooting on helpdesk tickets.
  • Assisted in technical support process refinement to improve customer service and support.
  • Verified that every client received highest level of support, assistance and professionalism to uphold company's commitment to service.
  • Delivered high level of support and maintenance to hardware, software and applications to maximize performance and reduce bottlenecks.
  • Created thorough knowledge base of information detailing troubleshooting and system configuration and rolled it out to help desk team.
04/2021 to 12/2021
Implementation Specialist Saic Walla Walla, WA,
  • Enhanced internal and external customer satisfaction ratings by researching, troubleshooting and resolving escalated issues efficiently.
  • Educated clients by explaining all technology issues in terminology that was simple to understand.
  • Focused solutions on industry-specific workflow, client base and protocols, tailoring to client needs.
  • Coached, mentored and developed implementation managers by teaching best practices and protocols to reduce discrepancies.
  • Developed employee training initiatives by leveraging industry trends and partnering with team leaders.
  • Planned, implemented and integrated updated system-oriented projects.
  • Provided exemplary helpdesk service and support to assist customers.
  • Provided status updates to keep upper management informed and to reach goals.
07/2019 to 03/2021
Service Desk Analyst NTT Data City, STATE,
  • Documented solutions and troubleshooting steps concisely in ticketing system and alerted other team members of new service solutions.
  • Responded to support tickets within established timeframe to improve customer service.
  • Analyzed and resolved IT problems to achieve complete resolution for end users with minimal productivity loss.
  • Routed, tracked and managed client's service desk tickets from inception to close and documented issues and results.
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Supported employees with advanced troubleshooting on helpdesk tickets.
  • Assisted in technical support process refinement to improve customer service and support.
  • Analyzed and resolved IT problems to achieve complete resolution for customers with minimal productivity loss.
  • Answered queries by telephone or self-service ticket to support internal and outside computer hardware, software, network, application access and telecommunications systems.
03/2016 to 06/2019
EMR Consultant/Consultant Trainer The HCI Group City, STATE,
  • Developed complete training programs and led training using expert learning techniques.
  • Scheduled training sessions based on availability of classrooms, equipment and instructors.
  • Designed and directed orientation and training programs to meet client needs.
  • Maintained strong knowledge of Epic Cadence and Epic Ambulatory Care modules by participating in workshops, conferences and online education classes.
  • Managed various training courses by developing curricula, instructions, documents and written tests.
  • Evaluated client processes, employee performance and training progress to determine additional training needs.
  • Documented training activities and changes to analyze program effectiveness.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.

Explained goals and expectations required of trainees.

Education and Training
Expected in 02/2008 to to
Bachelor of Arts: Economics
City College of New York of The City University of New York, The - New York, NY
GPA:
Additional Information
Computer/System/ Applications Experience

Advanced Microsoft Excel 2003, 2007 & 2010, Office, Word, QuickBooks, Lotus Notes, SAP, SharePoint, FICO, VMware, ServiceNow, Azure, Bomgar, LogMeIn. Epic; Cadence, Ambulatory, MyChart

Certifications
  • Scrum Master - 2020

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Resume Overview

School Attended

  • City College of New York of The City University of New York, The

Job Titles Held:

  • EMR Consultant
  • Implementation Specialist
  • Service Desk Analyst
  • EMR Consultant/Consultant Trainer

Degrees

  • Bachelor of Arts

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