A seasoned medical industry office manager with almost a decade of exceptional customer and operational service under my belt. My current primary office manager role is related to the full cycle of the company processes, so I am always nimble to innovation and change.. As an experienced management facilitator, for private a cosmetics surgery practice, I'm now looking to utilize the hard earned skills and knowledge to either fulfill a similar role or expand my growth with a more challenging one. I'm excited to thrive in an exclusive position that allows me to help advance my team. A perfect fit for those seeking a self reliant, dependable and meticulous team member.
Register patients into E.R.Verify insurance.
Update patients demographics in EPIC.
Print labels for RN's.
Receive and register patients arriving via AMR and Medic.
Triage patients based on the symptoms to determine if the RN's need to be alerted STAT.
De-escalate upset patients by showing empathy and patience.
Ordering office supplies & surgical necessities for patients.
Manage EHR electronic health records.
Process and balance credit card payments.
Process insurance appeals.
Verify insurance eligibility and benefits.
Referral coordination for patients.
Create charts for new patients.
Place reminder calls for patients daily.
Schedule surgeries with hospitals.
Schedule pre-admission with hospitals.
Coordinate bed placement for patients with hospitals.
Create monthly specials on cosmetic procedures.
11/2015 to Current
Emergency Room Patient Care Coordinator Swedish Medical Center － Seattle , WA
patients into E.R
patients demographics in EPIC
labels for RN's
and register patients arriving via AMR and Medic
patients based on the symptoms to determine if the RN's need to be alerted
upset patients by showing empathy and patience
12/2012 to Current
Office managerSeatlle Plastic Surgery － Seattle, WA
Access and manage patient's charts using EPIC
Swedish Medical Center Emergency Room Patient care coordinator
Primary job is to develop standard procedures for a number of different activities within the practice.
Help the facility run as efficiently as possible, addressing various situations such as reducing wasteful and redundant costs.
Allocating funds towards necessary spending to keep the practice running.
Purchasing office and medical supplies, computers and computer programs and any other supplies. Supporting and maintaining business advertising
12/2009 to 09/2012
Appointment schedulerPediatric Associates － Bellevue, WA
Answer patient's phone calls for over 70 doctors daily.
Transfer calls to nurses
Enter new patient's demographics into EHR system
Schedule patient appointments
Faxing patient documents
Offering excellent customer service while scheduling appointment on the phone for all clinic locations.
Compliance with all Pediatric Associates policies and procedures.
Maintain positive working relationships with staff, managers, directors and physicians.
Display and communicate a positive attitude.
Answer phones and schedule appointments using Greenway Practice Management System
Using medical terminology to consult the appropriate resources used to confirm the spelling of medical terms.
02/2006 to 06/2009
Medical ReceptionistDr. Bansal's Optometry － Tukwila, WA
Greet patients and agency visitors, directing all people to the appropriate locations and services in courteous, polite and helpful manner.
Respect and maintain privacy of agency clients, assuring client confidentiality at all times.
Provide efficient and professional telephone services.
Registering patients according to agency protocols.
Determining the financial status of patients and their eligibility for hospital services.
Assisting patients in correctly completing appropriate forms, and documenting all information according to protocol.
Education and Training
Pima Medical Administrative Assistant Certificate (2007)
Kentlake High School (2005)
English and American Sign Language
Activities and Honors
Facilitator and Organizer of private Breast Cancer Awareness Event "Surgery Saved Me" 2012-2014
Volunteer for Habitat for Humanity SeaTac Renewal Project 2014
Facilitator and contributor to hair donation programs linked with non profits that primary surgeons support.
Hosting and acquiring cosmetic product lines for practice, based off demos and events to determine quality, safety standards and visible results.
Administrative Assistant, American Sign Language, schedule appointments, agency, balance, benefits, charts, computer knowledge, credit, client, clients, excellent customer service, directing, electronic health records, English, Fax, financial, forms, Insurance, medical terminology, Access, Microsoft Excel, Word, Ordering office supplies, Assisting patients, Patient care, policies, protocols, scheduling, Swedish, telephone, phone, Answer phones, Triage patients, type 40 WPM