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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Experienced social work professional arranging services, collaborating with families and providing ongoing support. Excellent communication, planning and conflict resolution skills. Current Master Social Worker license.

Skills
  • Problem resolution
  • Discharge Planning
  • Trauma & Crisis intervention
  • Case Management
  • Court Procedures & testimony
  • Knowledge of medical and psychiatric terminology
  • Referrals and networking
Education
Texas State University San Marcos, TX Expected in 05/2018 Master in Social Work : Advanced Practice Leadership - GPA :
  • Received Texas State Graduate Merit Fellowship
  • Dean's List every semester
  • Graduated with 4.0 GPA
  • Over 800 hours of Internship hours in Palliative & Hospice Social Work
Texas Woman's University Denton, TX Expected in 05/2015 Bachelor of Social Work : Social Work - GPA :
  • Elected to President of the Student Association of Social Work & Child Abuse Prevention Society.
  • Elected to Who's Who Among Students in American Universities & Colleges for merit and accomplishment.
  • Professional development completed in Child Welfare
  • Participated in the Title IV-E Social Work Stipend Program Internship with Child Protective Services in Denton, TX.
License & Certifications

Texas State Board of Social Workers: Licensed Master Social Worker (LMSW)

National Board for Case Management: Accredited Case Manager-Social Worker (ACM-SW)

Work History
Johns Hopkins University - EAP Clinician
Baltimore, MD, 09/2020 - Current
  • Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
  • Provided complex crisis intervention and stabilization to patients in psychological distress.
  • Documented client progress in confidential files.
  • Performed client assessments and developed treatment plans.
  • Provided clients with recommendations to community resources.
  • Completed full psychosocial assessments to determine best courses of actions.
  • Guided clients in development of skills and cognitive behavioral therapy techniques.
  • Tracked progress according to goals for all interventions.
  • Maintained and updated patient records, including changes in service plans, treatment reports and progress.
Amita Health - Emergency Department Social Worker
La Grange Park, IL, 10/2016 - Current
  • Documented case notes daily and coordinated follow-up for seamless case management
  • Coordinated individualized discharge plans to manage safe transition back into community and home environments
  • Delivered social work services to different socioeconomic populations in medical emergency setting
  • Worked with medical teams, patients and families to implement effective discharge plans
  • Provided crisis counseling to help patients deal with trauma related issues
  • Completed psycho-social evaluations and needs assessments
  • Prepared all required case management records and reports
  • Worked collaboratively with mental health professionals and law enforcement agencies to provide consistent care and minimize diversion
  • Reported child, elderly, or disabled patient abuse in accordance with legal standards of mandatory reporters
  • Provided ongoing counseling to help patients deal with conditions and processes related to death & dying
Air Methods - CPS Conservatorship Specialist II
Bartow, FL, 06/2015 - 10/2016
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs
  • Developed rapport to create safe and trusting environment for care
  • Oversaw 50+ family cases at any given time
  • Collaborated with community program leaders and advocates to make resources accessible to those in need
  • Completed home welfare checks to align with state and program guidelines
  • Identified service gaps and located needed resources for individuals, including housing, work placement and other support
  • Worked with clients to improve life choices and maximize benefits of programs
  • Assessed clients for abuse and neglect and reported findings to court
  • Researched each client's case to become familiarized with his or her background by carefully reviewing available documents
  • Conducted interviews with parents, foster parents, school officials and other individuals to better understand client's needs
  • Observed strict security measures to keep all case information confidential
  • Provided assessments and made recommendations to court
  • Testified in court and provided voice for severely abused and neglected children
Texas Health Resources - Unit Secretary, Surgical & Pediatric Units
City, STATE, 08/2010 - 05/2015
  • Completed skilled administrative work to support all hospital staff and operational requirements
  • Organized paperwork such as charts and reports for hospital and patient needs
  • Managed incoming calls and directed to appropriate hospital personnel
  • Developed training protocols for new unit secretaries
  • Maintained rapport with all unit staff, including physicians, nurse and other healthcare personnel
  • Received, recorded and addressed incoming and outgoing communication via telephone and call system
North Texas Orthopedics Sports Medicine - Medical Billing and Collections Specialist
City, STATE, 01/2005 - 07/2010
  • Performed targeted collections on past due accounts aged over 30 days.
  • Applied and reviewed insurance and patient payments.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Increased customer satisfaction by resolving billing or coding issues.
  • Used classification manuals to gain additional knowledge of disease and diagnoses processes.
  • Utilized medical software systems to manage and confirm patient data, such as insurance, demographic and medical history information.

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Resume Overview

School Attended

  • Texas State University
  • Texas Woman's University

Job Titles Held:

  • EAP Clinician
  • Emergency Department Social Worker
  • CPS Conservatorship Specialist II
  • Unit Secretary, Surgical & Pediatric Units
  • Medical Billing and Collections Specialist

Degrees

  • Master in Social Work
  • Bachelor of Social Work

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