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Emergency Department Social Worker Resume Example

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EMERGENCY DEPARTMENT SOCIAL WORKER
Professional Summary

Experienced social work professional arranging services, collaborating with families and providing ongoing support. Excellent communication, planning and conflict resolution skills. Current Master Social Worker license.

Skills
  • Problem resolution
  • Discharge Planning
  • Trauma & Crisis intervention
  • Case Management
  • Court Procedures & testimony
  • Knowledge of medical and psychiatric terminology
  • Referrals and networking
Work History
09/2020 to Current
EAP ClinicianTexas Health Resources – Arlington, TX
  • Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
  • Provided complex crisis intervention and stabilization to patients in psychological distress.
  • Documented client progress in confidential files.
  • Performed client assessments and developed treatment plans.
  • Provided clients with recommendations to community resources.
  • Completed full psychosocial assessments to determine best courses of actions.
  • Guided clients in development of skills and cognitive behavioral therapy techniques.
  • Tracked progress according to goals for all interventions.
  • Maintained and updated patient records, including changes in service plans, treatment reports and progress.
10/2016 to Current
Emergency Department Social WorkerHendrick Health System – Abilene, TX
  • Documented case notes daily and coordinated follow-up for seamless case management
  • Coordinated individualized discharge plans to manage safe transition back into community and home environments
  • Delivered social work services to different socioeconomic populations in medical emergency setting
  • Worked with medical teams, patients and families to implement effective discharge plans
  • Provided crisis counseling to help patients deal with trauma related issues
  • Completed psycho-social evaluations and needs assessments
  • Prepared all required case management records and reports
  • Worked collaboratively with mental health professionals and law enforcement agencies to provide consistent care and minimize diversion
  • Reported child, elderly, or disabled patient abuse in accordance with legal standards of mandatory reporters
  • Provided ongoing counseling to help patients deal with conditions and processes related to death & dying
06/2015 to 10/2016
CPS Conservatorship Specialist IITexas Department Of Family And Protective Services – Abilene, TX
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs
  • Developed rapport to create safe and trusting environment for care
  • Oversaw 50+ family cases at any given time
  • Collaborated with community program leaders and advocates to make resources accessible to those in need
  • Completed home welfare checks to align with state and program guidelines
  • Identified service gaps and located needed resources for individuals, including housing, work placement and other support
  • Worked with clients to improve life choices and maximize benefits of programs
  • Assessed clients for abuse and neglect and reported findings to court
  • Researched each client's case to become familiarized with his or her background by carefully reviewing available documents
  • Conducted interviews with parents, foster parents, school officials and other individuals to better understand client's needs
  • Observed strict security measures to keep all case information confidential
  • Provided assessments and made recommendations to court
  • Testified in court and provided voice for severely abused and neglected children
08/2010 to 05/2015
Unit Secretary, Surgical & Pediatric UnitsTexas Health Resources – Denton, TX
  • Completed skilled administrative work to support all hospital staff and operational requirements
  • Organized paperwork such as charts and reports for hospital and patient needs
  • Managed incoming calls and directed to appropriate hospital personnel
  • Developed training protocols for new unit secretaries
  • Maintained rapport with all unit staff, including physicians, nurse and other healthcare personnel
  • Received, recorded and addressed incoming and outgoing communication via telephone and call system
01/2005 to 07/2010
Medical Billing and Collections SpecialistNorth Texas Orthopedics Sports Medicine – Grapevine, TX
  • Performed targeted collections on past due accounts aged over 30 days.
  • Applied and reviewed insurance and patient payments.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Increased customer satisfaction by resolving billing or coding issues.
  • Used classification manuals to gain additional knowledge of disease and diagnoses processes.
  • Utilized medical software systems to manage and confirm patient data, such as insurance, demographic and medical history information.
Education
05/2018
Master in Social Work: Advanced Practice Leadership
Texas State University - San Marcos, TX
  • Received Texas State Graduate Merit Fellowship
  • Dean's List every semester
  • Graduated with 4.0 GPA
  • Over 800 hours of Internship hours in Palliative & Hospice Social Work
05/2015
Bachelor of Social Work: Social Work
Texas Woman's University - Denton, TX
  • Elected to President of the Student Association of Social Work & Child Abuse Prevention Society.
  • Elected to Who's Who Among Students in American Universities & Colleges for merit and accomplishment.
  • Professional development completed in Child Welfare
  • Participated in the Title IV-E Social Work Stipend Program Internship with Child Protective Services in Denton, TX.
License & Certifications

Texas State Board of Social Workers: Licensed Master Social Worker (LMSW)

National Board for Case Management: Accredited Case Manager-Social Worker (ACM-SW)

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Resume Overview

Companies Worked For:

  • Texas Health Resources
  • Hendrick Health System
  • Texas Department Of Family And Protective Services
  • North Texas Orthopedics Sports Medicine

School Attended

  • Texas State University
  • Texas Woman's University

Job Titles Held:

  • EAP Clinician
  • Emergency Department Social Worker
  • CPS Conservatorship Specialist II
  • Unit Secretary, Surgical & Pediatric Units
  • Medical Billing and Collections Specialist

Degrees

  • Master in Social Work : Advanced Practice Leadership
    Bachelor of Social Work : Social Work

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