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Education Loan Specialist Resume Example

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EDUCATION LOAN SPECIALIST
Professional Summary

Customer service professional dedicated to effective team management and customer satisfaction.  My background reflects a solid record of success in several areas.

Skills
  • Telephone etiquette
  • Time management skills
  • Adherence to high customer service standards
  • Microsoft Outlook, Word and Excel
  • Rapid 10 key data entry
  • Notary Public
  • Work well under pressure
  • Adaptability/Multitasking
  • Critical Thinking
  • Team Player
Work History
Stautzenberger CollegeEducation Loan Specialist | Maumee, OH. | April 2013 - Current
  • Provide superior customer service in a high call volume environment. 
  • Initiate loan literacy and counseling workshops with students to educate them about their responsibilities as a borrower,
  • Maintain timely and accurate reporting of results for student borrowers. Conduct default prevention activities on a daily basis using various sources.  Assist and counsel students to resolve delinquencies and prevent default via deferments or forbearance; include assisting student with relevant paperwork/forms and providing contact information for lender and servicers.
  • Provide daily/weekly updates to supervisor on the status of all students in the appropriate cohorts to ensure accurate reporting.
  • Update and maintain appropriate records and multiple databases, including current contact information for students at exit and during grace period.
  • Serve as liaison with lenders, servicers and guarantors to identify and prevent delinquent borrowers from going into default.
  • Maintain knowledge of constantly changing regulations and procedures; advise colleagues as needed.

Stautzenberger CollegeFinancial Aid Officer | Maumee, OH. | August 2002 - April 2013
  • Interviewed prospective students and assisted in completion of FAFSA application. Complete estimated finance plan, loan budget and assure student understands the financial aid package.
  • Maintained and processed all functions of the Grant Programs, including Pell and SEOG. As well as processed Federal Direct Student Loans.
  • Performed verification on selected Institutional Student Information Record (ISIR).
  • Proficient in National Student Loan Data System (NSLDS) as well as COD (Common Origination and Disbursement).
  • Oversaw the Federal Work Study program. Communicated with Partners in Education to place students in Elementary Schools as reading tutors.
  • Attended conferences hosted by Ohio Association of Student Financial aid Administrators (OASFAA).
  • Assisted the Financial Aid Director to assure all financial aid functions are completed accurately, legally and within the guidelines of all regulations and Stautzenberger College Standards.
  • Assisted Financial Director during accreditation audits.  Assured all financial aid files that were selected were in perfect audit control.

Marriott International - Courtyard by MarriottHuman Resources/Payroll/Accounts Receivable | Maumee, OH. | April 1999 - August 2002
  • Facilitated interviews and background checks for potential employees.
  • Conducted orientation and training for all new hires.
  • Assured timecards are approval by department manager.
  • Audited and processed biweekly payroll in Marrpay timekeeping system.
  • Managed compensation and employee transactions for payroll to include hiring, terminations, job movements and rate changes. 
  • Maintained and update all personnel files and related records to meet both company and legal needs.
  • Acted as benefits champion to employees and assist in their knowledge and understanding.
  • Maintained all corporate accounts, process payments, adjustments and rebates.
  • Interacted with customers and sales department to identify and resolve problems
  • Generated invoices.
  • Produced and provide customers with accurate invoices in a timely  manner.
  • Ensured the collection of outstanding balances meeting company set guidelines for 60 and 90 days.
  • Monitored delinquent account balances for determination of next steps in the collection process.


Marriott Management Services - Florida State UniversityBookkeeper | Tallahassee, FL. | September 1995 - March 1999
  • Maintained cash records and financial invoices for thirteen locations.
  • Audited and posted all business to general ledger.
  • Responsible for accurately balancing main safe.
  • Communicate effectively with Brinks Armored Transportation; schedule deposit pickup as well as delivery of cash and coins.
  • Assisted students and parents during orientations of Meal Plan sales, including posting payments to students meal plan account.


Education
Associate of ScienceInstitute of Financial Education, Chapter 16

1987 to 1991 working towards my Associate in  Business Management Degree.

1994 Training

  • Professional Development/Training
  • Human Relations in Business
  • Accounting and Bookkeeping
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Resume Overview

Companies Worked For:

  • Stautzenberger College
  • Marriott International - Courtyard by Marriott
  • Marriott Management Services - Florida State University

School Attended

  • Institute of Financial Education, Chapter 16

Job Titles Held:

  • Education Loan Specialist
  • Financial Aid Officer
  • Human Resources/Payroll/Accounts Receivable
  • Bookkeeper

Degrees

  • Associate of Science

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