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ecommerce web manager resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Detail-oriented web manager with distinguished knowledge of website configuration and digital design. Successful at troubleshooting complex problems and maintaining high-traffic website functionality. Dedicated to aesthetics and meeting client needs for dynamic sites. Eager to gain as much knowledge in every situation. Loves being part of a team.

Skills
  • Data security
  • Project planning
  • Data management
  • Problem resolution
  • HTML5 and CSS skills
  • Creative Cloud
  • Photoshop
  • Content layout
  • Relationship building
  • Multitasking
  • Excel
  • Apple and PC use expertise
Experience
Ecommerce Web Manager, 05/2021 - Current
Transperfect Austin, TX,
  • manage all website updates and development needs for glassybaby.com
  • monitor and manage website performance, speed and functionality
  • develop all website landing pages and site enhancements
  • manage testing of all backend systems
  • oversee payment processor functionality and usability
  • drive ongoing platform version upgrades
  • identify technology trends and functionality that support future website scalability
  • ensure all product launches, promotions, and events are live and functional when expected
  • maintain all platform admin management, including shopify ap selections
  • ensure all system integrations are performing as expected
  • troubleshoot any system malfunction and ensure resolution
  • suggest and facilitate company automation to streamline daily processes
  • manage web fulfillment team of 10 people in refining automation and processes
  • manage email channel, including content development, email design, effective email tagging, and builds of marketing emails, and strategy and development of email programs, including welcome series, cart recovery and more.
  • manage ecommerce product inventory and merchandise category pages based on product initiatives, ongoing promotions and other business objectives
  • foster and maintain strong relationships with external and internal partners
  • identify, monitor and manage against KPIs to support all of the above
Project Manager, 07/2019 - 05/2021
Purchasing Power Atlanta, GA,
  • Overall responsibility for glassybaby management information systems (Netsuite, POS, Smartsheet) and processes that deliver high quality accurate information on all business activity. Ensures process and data integrity throughout each step and transition from one business activity to the next.
  • Understand glassybaby data structure (hierarchies) and documented workflow of information for core marketing/sales/operational/financial management activities.
  • Work with leadership to assist in designing global content management strategies and data hierarchies that are logical and coordinated across functional work teams. Goal is to facilitate accurate and timely work/data flow.
  • Train/educate/develop users on how to use applications based on role. Support adherence to process/procedure related to information management to ensure integrity.
  • Analyze user requirements to ensure effective transition into technical requirements that meet the needs of the business while working with leadership to prioritize needs and evaluate new technology solutions.
  • Brought projects in on-time and in accordance with budget and quality standards.
  • Handled continuous project monitoring and management by developing forecasts, tracking expenses and approving payments.
  • Modified and reconstructed project plans to better align with organizational objectives.
  • Develop intranet sites and document business requirements for all management processes.
  • Manage, provide and maintain stock levels of PPE equipment for the company and coordinate dispersing supplies to each department.
  • Ensure product information is maintained across all platforms for all departments
  • Manage Collegiate Licenses and work with in-house etching to maintain stock levels for the company.
  • Maintain and update in-house color inventory tracking systems for all in-coming orders, outgoing and returning bar from hot shop floor.
  • Responsible for training and providing guidance to (color bar) support staff.
  • Implements quality assurance operational objectives by contributing information and analysis to strategic plans and reviews preparing and completing action plans by
  • Lead Quality Control and In-House Etching departments making sure they have everything they need to be successful. Participates in interviewing, hiring, evaluation, disciplinary action, and termination of employees under the guidance of HR.
  • Create and maintain In-House Etching processes to streamline operations.
  • Work with In-House Etching associate to coordinate scheduling of etchings between all departments to get everything delivered on time.
  • Performs other duties as assigned.
Project Coordinator Marketing, 02/2018 - 07/2019
Duck Creek Technologies, Inc. Chicago, IL,
  • collaborate with vp/leadership, marketing (strategic & creative) teams, and other project stakeholders to coordinate project resources, establish priorities, communicate deliverables, dependencies, track progress and project deadlines
  • coordinate document flow of multiple concurrent projects with responsibility for communicating timelines, due dates and dependencies
  • work closely with in-house marketing & creative teams and outsourced contractors to advise on appropriate timelines for new or shifting deliverables, and evaluate project status
  • acts as a process champion in establishing efficient workflows to drive deliverables
  • monitor ongoing traffic and status of assets related to campaigns, print marketing, e-mails, ad copy, collateral, packaging, PPT presentations, as well as web product promotion
  • lead photoshoots to align with upcoming campaigns and marketing Initiatives
  • serve as liaison between sales, partnerships, finance and operations teams to insure promotional messaging and expectations are communicated
  • participate as a guardian for adherence to creative guidelines and brand guidelines
  • oversee graphic designer and their projects to ensure deliverables are all met on time and they have gone through entire approval process
  • ad-hoc work such as sales, PR and event support, special communications, and large scale company projects
Customer Service Manager, 05/2016 - 02/2018
Glassybaby City, STATE,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Upheld quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Evaluated and authenticated returns, exchanges and voids.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Provided support to SVP of Retail and assisted with company wide projects
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Responded to in-person and online customers to improve company customer service ratings.
Education and Training
Bachelor of Science: Physiology, Expected in 06/2015
-
University of Washington - Seattle, WA
GPA:
Status -
Certifications

UW Coding Bootcamp Certification Program

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Resume Overview

School Attended

  • University of Washington

Job Titles Held:

  • Ecommerce Web Manager
  • Project Manager
  • Project Coordinator Marketing
  • Customer Service Manager

Degrees

  • Bachelor of Science

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