Ecommerce Specialist Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Proficient Logistics & Fulfillment Manager well-versed in functional leadership, efficient scheduling, delegation, managing employee productivity/metrics, and monitoring inventory levels. Currently earning a Lean-Six Sigma Green Belt to prove ability at optimizing efficiencies. Specialize in strong communication and multitasking with a detail-oriented and organized nature - while elevating others to do the same. Desiring to bring several years of progressive experience to a new role with room for career growth.

  • Logistics Management
  • Customer Relations
  • Staff Training
  • Scheduling
  • Warehouse Management
  • Space/process optimization
Work History
07/2021 to Current
ECommerce Specialist Cambium Learning Group Columbus, OH,
  • Tracked inventory and reviewed sales trends through Amazon reporting in order to make timely and proactive business decisions.
  • Completed $100,000 sales from 500+ shipments weekly.
  • Worked closely with e-Commerce Director to maintain optimum levels of communication via MS Teams to effectively and efficiently complete orders exceeding Amazon metrics
  • Coordinated transfers with Inventory Managers to optimize inventory levels to balance in-store sales and available online inventory
  • Increased .com fulfillment rate from 60% to 85% through effective communication and process improvements of warehouses via onboarding training for new employees and inventory level monitoring
10/2020 to 07/2021
Fulfillment Manager Brandt Information Services, Inc. Thomasville, GA,
  • Tracked delivery goals, handling day-to-day shipping and receiving - overseeing more than 250 packages per day shipped within 10 hours of order placement.
  • Onboarded 30 full-time employees and trained 40 existing employees to successfully pick/pack/ship orders accurately since launch
  • Implemented an effective workspace to improve lasting QC/Packing times by 50% overall, which also fostered a work environment that maximized employee morale and engagement through comparative goals day-to-day
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Managed scheduling and task delegation for a 15-30 member warehouse team, assisting in flex activities during non-peak times
04/2018 to 10/2020
Logistics Manager Cogent Communications Group, Inc. Minneapolis, MN,
  • Directed logistics operations, including shipping and receiving 2500-7000+ units daily; setting processing goals to meet PPH expectations, achieving an average of 1000 units/person per shift
  • Established merchandise support team that consistently over-delivered on customer expectations through executing daily markdowns and sizing 8,000+ units and filling received product-to-floor same day
  • Expedited resolutions of shipping errors and packaging mistakes.
  • Optimized existing space in back-of-house to improve organizational standards and workflow efficiency, ultimately increasing speed-to-floor by 15% - 5 divisions to floor in 10 hours pre-optimization, to 8.5 hours post-optimization on average
  • Worked across multiple divisions, partnering with other store leaders in the Austin market to train new team members on standardized best practices, for a consistent customer experience, increasing sales from $50 Million in sales to $70 in sales in the Austin market 'Rack' stores
03/2015 to 04/2018
Sales Department Manager Ikea North America Services, Llc Pace, FL,
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Led multiple teams ranging from 5-20 employees each to reach their personal sales goals through consistent follow-up and outreach to develop future sales
  • Exceeded regional annual sales target by 20% to win the Nordstrom Presidents Cup 2 years (2016 and 2018), which is awarded to stores with highest YoY sales increase; achieving the #1 Shoe sales volume in Austin, #6 ($7.4 Million) and #10 ($7.1 Million) in the company respectively,
  • Pushed teams to increase Nordstrom Card sign-ups allowing for more than $300,000 in open-to-buy revenue over 3 years.
  • Developed and implemented comprehensive salesperson training program by partnering with vendors representatives to hold contests after product-knowledge trainings

Covid gave me motivation to finally learn about woodworking. Not something I'm great at yet, but I like challenging myself to learn and be uncomfortable. Also taking care of my 5 dogs! Such a handful, but like the saying goes, pressure can break pipes, but it also makes diamonds. I'd rather be a diamond.


Rodney Wagner - Nordstrom Rack - South Texas District Manager (408-406-9727)

Jacqueline Davis - Nordstrom - So-Cal Regional Operations Manager, (408-348-0587)

Emily Addlesperger - Nordstrom Rack - Austin, TX, Store Manager (303-476-0082)

Expected in
: Computer Information Systems And Elec. Engineering
Wayne Community College - Goldsboro, NC

Received Cisco networking Certification

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Resume Overview

School Attended
  • Wayne Community College
Job Titles Held:
  • ECommerce Specialist
  • Fulfillment Manager
  • Logistics Manager
  • Sales Department Manager
  • Some College (No Degree)

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