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Ecommerce Associate Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Quality inspection
  • Contract negotiation
  • Data entry
  • Shipment processing
  • Communication
  • Team management
  • Problem resolution
  • First Aid/CPR
  • Leadership
  • Organization
  • Active listening
  • Supervision
  • Computer skills
  • Work ethic
  • Project planning
  • Friendly, positive attitude
  • Organizational skills
Experience
Ecommerce Associate , 03/2020 to Current
Five Below, Inc. Mcdonough, GA,
  • Reviewed customer requests, resolved questions and defined specifications before completing orders.
  • Worked with [Job title] to redesign store opening and closing duties and streamline shopping procedures.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Reset store displays for special events and seasonal merchandise changes.
  • Chose top-quality items to fulfill over [Number] daily customer orders.
  • Listened to customer needs to identify and recommend optimal [Product or Service] selections.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Filled [Type] product orders worth up $[Amount] daily.
  • Worked quickly to pack orders efficiently and decrease product damage by [Number]%.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
  • Kept detailed inventory records to best meet customer needs and suggest alternatives to [Type] products or supplies.
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
  • Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries, including doing no-contact delivery or helping older customers put groceries away.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Maximized hourly rate by organizing shopping trips and planning efficient routes.
  • Organized as many as [Number] deliveries per hour by smoothly selecting and purchasing items.
  • Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
  • Followed application instructions closely and reviewed deliveries to minimize errors.
  • Completed pickup and shopping orders for customers across [Location].
Outreach Specialist , 06/2019 to 03/2020
Landmark Health Oh, OH,
  • Assisted with end-of-year accounting and internal audit processing.
  • Worked with cross-functional teams to create digital communications to promote learning and development events.
  • Coordinated master calendar, including setting appointments with customers and informing staff of meetings.
  • Coordinated materials such as physical files, tracking spreadsheets and reports.
  • Coordinated staff travel arrangements and prepared itineraries.
  • Replenished office inventory, removed trash and delivered files to employees to maintain organized workplace.
  • Organized materials and distributed to staff members.
  • Managed reception area and took telephone calls.
  • Managed reception area to monitor scheduled appointments for business executives.
  • Conducted needs analysis for new training and staff development programs to support departmental needs.
  • Discussed performance-based objectives with department managers to determine contributory value of office programs.
  • Supported [Job title]s by filing documents, copying paperwork and delivering packages.
  • Maintained vendor files and entered invoices into [Software].
  • Greeted office visitors, provided information and directed to appropriate personnel for maximum team efficiency.
  • Tested website to verify functionality and correct errors prior to official launch.
  • Furthered research by organizing data, generating spreadsheets and drafting detailed reports.
  • Partnered with [Job title] to assess patient history, concerns and complete physical examination.
  • Organized events for [Number] attendees to raise money and increase company awareness.
  • Completed assigned duties and consistently produced high volume of work to support daily business needs.
  • Leveraged [Software] to manage financial statements, accounts receivable, accounts payable and invoices.
  • Assisted department staff by answering phone calls and responding to emails.
  • Redesigned, updated and implemented code to improve and restore website functionality and appearance.
  • Assisted with accounts payable functions to identify past due accounts and establish collection methods.
  • Collaborated with owner, designer and senior programmer to review existing code on company website to identify and correct malfunctioning codes.
  • Assisted researchers with investigations and literature reviews to support neglected initiatives.
  • Answered [Number] phone calls per day and took messages or transferred to appropriate party.
Restaurant Team Member, 05/2018 to 03/2020
Arby's, Llc Waterloo, IA,
  • Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
  • Upsold items to paying customers, including [Food item] and [Food item], which helped to boost shift revenues.
  • Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
  • Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Provided exceptional service to [Number] customers per day at [Type] establishment.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
  • Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Education and Training
High School Diploma: , Expected in 01/2022
to
Portage High School - Portage, WI,
GPA:

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Resume Overview

School Attended
  • Portage High School
Job Titles Held:
  • Ecommerce Associate
  • Outreach Specialist
  • Restaurant Team Member
Degrees
  • High School Diploma

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