Dedicated employee with a strong
work ethic and the ability to build lasting client relationships. Experience working with and implementing multiple Microsoft Dynamics AX modules internationally including website integrations.
Microsoft Dynamics AX
Business Process Mapping
Exceptional communication skills
Dynamics Ax Business Analyst / Project Manager, 07/2016 to Current Harvard Bioscience – Holliston, MA
Implemented Microsoft Dynamics AX across multiple international companies at Harvard Bioscience.
Conducted project meetings with key business users to collect information on business processes and user requirements to ensure that Dynamics AX met the needs of the business.
Directed process and systems improvements within Dynamics AX such as ecommerce integration, improved warehouse accuracy and efficiency, and data management.
Customer Service Manager, 11/2014 to 07/2016 Harvard Bioscience – Holliston, MA
Helped lead the move of a $25 million division of Harvard Bioscience from New Jersey to Massachusetts and North Carolina including the creation of a new warehouse and customer service department.
Implemented new ERP platform Microsoft Dynamics AX for a new customer service department.
Managed day to day operations in a call center with 7 full time CSRs 150+ calls and 300+ orders entered daily while communicating with 30+ outside sales representatives.
Customer Service Manager, 09/2010 to 12/2014 Xenith, LLC – Lowell, MA
Managed a network of nearly 150 sporting goods dealers throughout North America and parts of Asia.
Communicated with customers, regional managers, outside sales reps, and dealers to efficiently manage a large volume of orders in time sensitive situations as cost effectively as possible.
Acted as a communications liaison between sales reps, dealers, customers and senior management for various functions including supply and demand planning, inventory management, and order accuracy.
Bachelor of Science: Sports Management, 2010 Endicott College - Beverly, MA