Administrative professional possessing a strong desire to learn and grow professionally. Proficient in MS Office. Program Manager offering 3 years in client service and case management with a strong background in public benefits, housing support and addiction treatment services. Motivated to help clients achieve self-sufficiency and financial independence. Dedicated community support case manager specializing in case management, situational assessments, conflict resolution and exceptional communication.
Skills
Ability to de-escalate stressful situations
Excellent organizational skills
Excellent team player and community builder
Proficient computer skills
Team player and self-motivated
Sensitive to cultural differences
Verbal and written communication skills
Records maintenance
Results-oriented
Self-directed
Strong interpersonal skills
Accurate and detailed
Dedicated team player
Resourceful
Education
Southwest Minnesota State UniversityMarshall, MNExpected in 2010 – –Bachelor of Science:Social Work - GPA:
St. Cloud State UniversitySt. Cloud, MNExpected in 2007 – –Bachelor of Science:Community Psychology - GPA:
Work History
State Of Pennsylvania - Driver License Examiner West Middlesex, PA, 04/2015 - Current
Assess driver safety and ability.
Identify counterfeit documents.
Enforce state and federal regulations.
Use software developed for government use.
Maintain confidentiality.
Assist United States citizens and residents.
Preform drive tests for all motor vehicle licenses.
Owens Educational Services - Family Partner II City, STATE, 10/2014 - 03/2015
Demonstrated sensitivity to the cultural and linguistic needs of the clients and families served.
Presented case history material for review and discussion with other staff members and probation officers.
Involved clients��� family members in planning and goal development.
Conducted random curfew checks during weeknights as well as weekends.
Reported client activity and progress to state probation officers.
Ensured clients’ attendance to school, court ordered appointments, and court appearances.
Developed personal goals in communication, interpersonal, and independent living skills.
Used proprietary software programs developed for use in documentation, payroll, and billing.
Liberty Centre Services - Community Support Case Manager City, STATE, 01/2011 - 08/2014
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Kept abreast of new and developing information in the mental health field by regularly attending professional conferences and workshops.
Trained in substance abuse, co-occurring disorders, and the effect of employment and housing issues on mental health.
Offered and documented treatment consent forms in patient health records.
Referred clients to social services agencies.
Helped each patient understand his or her illness and the contributing personal, social and economic factors.
Coordinated counseling efforts with mental health professionals, doctors, nurses, and social workers
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
