Administrative professional possessing a strong desire to learn and grow professionally. Proficient in MS Office. Program Manager offering 3 years in client service and case management with a strong background in public benefits, housing support and addiction treatment services. Motivated to help clients achieve self-sufficiency and financial independence. Dedicated community support case manager specializing in case management, situational assessments, conflict resolution and exceptional communication.
Ability to de-escalate stressful situations
Excellent organizational skills
Excellent team player and community builder
Proficient computer skills
Team player and self-motivated
Sensitive to cultural differences
Verbal and written communication skills
Strong interpersonal skills
Accurate and detailed
Dedicated team player
Driver License Examiner, 05/2015 to Current State of Nebraska DMV – Madison, NE
Assess driver safety and ability.
Identify counterfeit documents.
Enforce state and federal regulations.
Use software developed for government use.
Assist United States citizens and residents.
Preform drive tests for all motor vehicle licenses.
Family Partner II, 11/2014 to 04/2015 Owens Educational Services – Columbus, NE
Demonstrated sensitivity to the cultural and linguistic needs of the clients and families served.
Presented case history material for review and discussion with other staff members and probation officers.
Involved clients��� family members in planning and goal development.
Conducted random curfew checks during weeknights as well as weekends.
Reported client activity and progress to state probation officers.
Ensured clients' attendance to school, court ordered appointments, and court appearances.
Developed personal goals in communication, interpersonal, and independent living skills.
Used proprietary software programs developed for use in documentation, payroll, and billing.
Community Support Case Manager, 02/2011 to 09/2014 Liberty Centre Services – Norfolk, NE
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Kept abreast of new and developing information in the mental health field by regularly attending professional conferences and workshops.
Trained in substance abuse, co-occurring disorders, and the effect of employment and housing issues on mental health.
Offered and documented treatment consent forms in patient health records.
Referred clients to social services agencies.
Helped each patient understand his or her illness and the contributing personal, social and economic factors.
Coordinated counseling efforts with mental health professionals, doctors, nurses, and social workers
Bachelor of Science: Social Work, 2010 Southwest Minnesota State University - Marshall, MN
Bachelor of Science: Community Psychology, 2007 St. Cloud State University - St. Cloud, MN