(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Administrative professional possessing a strong desire to learn and grow professionally. Proficient in MS Office. Program Manager offering 3 years in client service and case management with a strong background in public benefits, housing support and addiction treatment services. Motivated to help clients achieve self-sufficiency and financial independence. Dedicated community support case manager specializing in case management, situational assessments, conflict resolution and exceptional communication.
  • Ability to de-escalate stressful situations
  • Excellent organizational skills
  • Excellent team player and community builder
  • Proficient computer skills
  • Team player and self-motivated
  • Sensitive to cultural differences
  • Verbal and written communication skills
  • Records maintenance
  • Results-oriented
  • Self-directed
  • Strong interpersonal skills
  • Accurate and detailed
  • Dedicated team player
  • Resourceful
Southwest Minnesota State University Marshall, MN Expected in 2010 Bachelor of Science : Social Work - GPA :
St. Cloud State University St. Cloud, MN Expected in 2007 Bachelor of Science : Community Psychology - GPA :
Work History
State Of Pennsylvania - Driver License Examiner
West Middlesex, PA, 04/2015 - Current
  • Assess driver safety and ability.
  • Identify counterfeit documents.
  • Enforce state and federal regulations.
  • Use software developed for government use.
  • Maintain confidentiality.
  • Assist United States citizens and residents.
  • Preform drive tests for all motor vehicle licenses.

Owens Educational Services - Family Partner II
City, STATE, 10/2014 - 03/2015
  • Demonstrated sensitivity to the cultural and linguistic needs of the clients and families served.
  • Presented case history material for review and discussion with other staff members and probation officers.
  • Involved clients��� family members in planning and goal development.
  • Conducted random curfew checks during weeknights as well as weekends.
  • Reported client activity and progress to state probation officers.
  • Ensured clients’ attendance to school, court ordered appointments, and court appearances.
  • Developed personal goals in communication, interpersonal, and independent living skills.
  • Used proprietary software programs developed for use in documentation, payroll, and billing.

Liberty Centre Services - Community Support Case Manager
City, STATE, 01/2011 - 08/2014
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Kept abreast of new and developing information in the mental health field by regularly attending professional conferences and workshops.
  • Trained in substance abuse, co-occurring disorders, and the effect of employment and housing issues on mental health.
  • Offered and documented treatment consent forms in patient health records.
  • Referred clients to social services agencies.
  • Helped each patient understand his or her illness and the contributing personal, social and economic factors.
  • Coordinated counseling efforts with mental health professionals, doctors, nurses, and social workers

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School Attended

  • Southwest Minnesota State University
  • St. Cloud State University

Job Titles Held:

  • Driver License Examiner
  • Family Partner II
  • Community Support Case Manager


  • Bachelor of Science
  • Bachelor of Science

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