Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Customer service and sales professional successful at improving customer retention rates and growing revenue. Punctal Organized, motivated and hardworking with proficiency in Microsoft word .


cash registers, conflict resolution, resolving customer complaints, customer service, deliveries, typed forms,managing materials, memory, exchanging money, navigation,

  • Cash handling and management
  • Positive and friendly
  • Retail merchandising experience
  • Microsoft word software
  • Detail-oriented
  • Strong conflict resolution skills
  • People-oriented
  • Excellent work ethic
  • Deadline-driven
  • Excellent time management
Work History
11/2017 to 01/2018
Driver Helper Cort Business Services Wallingford, CT,
  • Check work orders to determine the amount and type of deliveries to be made during each day.
  • Pick up assigned parcels and packages and physically haul them to the delivery truck.
  • Load parcels and packages onto delivery trucks and ensure that they are properly and safely stacked.
  • Further secure packages by strapping them to shelves and curbs within the delivery truck.
  • Ascertain that all paperwork is complete and that any missing receipts or bills are obtained.
  • Map short and straight routes to different destinations, using both conventional maps and the GPS.
  • Provide support to drivers in locating customers' addresses by using navigation skills.
  • Pick customers' orders from the truck and deliver them to their doors.
08/2017 to 10/2017
Sales associate/cashier Ollie's Bargain Outlet Gastonia, NC,
  • processing returns and exchanges,answering customer inquiries, cleaning work areas, and stocking merchandise as necessary.
  • operate computerized cash register systems to ring up purchases and collect appropriate forms of payment.
  • Worked directly with animals and customers , VetCo to achieve great customer service.
01/2017 to 07/2017
Rehabilitation Aide Banner Health Glendale, AZ,
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Obtained information about clients’ medical history, drug history, complaints and allergies.
  • Provided pre- and post-operative care.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Cooked appetizing and satisfying meals and snacks.
  • Scheduled and accompanied clients to medical appointments.
  • Obtained household supplies and ran daily errands.
  • Maintained sanitary residents' and program rooms.
06/2016 to 08/2016
Program Aide Boston Medical Center Boston, MA,
  • Promoted good behavior by using the positive reinforcement method.
  • Promoted language development skills through reading and storytelling.
  • Taught basic education principles while complying with IEP and ARD goals.
  • Relieved the head teacher and toddler teacher.
  • Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces.
  • Organized small groups of children while transitioning to and from outdoor play.
  • Maintained daily records of children’s individual activities, behaviors, meals and naps.
02/2016 to 06/2016
Cashier/lottery Ollie's Bargain Outlet Greenville, NC,
  • Implemented marketing strategies which resulted in 12% growth of customer base.
  • Developed new process for employee evaluation which resulted in marked performance improvements.
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies.

  • Assisted various business groups with document organization and dissemination during acquisitions.
08/2016 to 11/2016
Sales Associate Cashier Burlington City, STATE,
  • Directed customers to store locations.
  • Received customer payments.
  • Greeted customers promptly.
  • Totaled bills and calculated taxes.
  • Described products and services in detail.
  • Reported security and service incidents to management.
  • Processed customer returns.
  • Created attractive displays to promote items.
  • Assisted customers in selecting items based on needs.
  • Collected and stored coupons.
  • Assisted on sales floor as needed to maintain service standards.
  • Trained new cashiers on procedures, customer service and sales techniques.
12/2012 to 01/2013
Food Server / Line Server Jacob Javits Center City, STATE,
  • Responsibilities included recording purchase orders and managing receipt of funds through cash and credit cards transactions.
  • Assisted frontline.
  • cashiers to move through transactions during peak hours and periods of customer overflow.
  • Provided customer service to customers with inquiries regarding company product advertisements and store promotions.
01/2011 to 2011
Sales Associate / Service Clerk ShopRite Bakery City, STATE,
  • Balanced cash drawer against receipts, resolved discrepancies* deposited funds into proper accounts using basic accounting practices Maintained updates about the price of goods and materials and used calculators and the cash registers to maintain changes Implemented conflict resolution techniques to resolve customer complaints Trained new cashiers and/or oversees other cashiers.
Expected in December 2015
High School Equivalency Diploma: GED
Monticello High School - Monticello, NY
Expected in September 2013
Early Childhood Care Certification:
Co-op Tech - New York, NY

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School Attended

  • Monticello High School
  • Co-op Tech

Job Titles Held:

  • Driver Helper
  • Sales associate/cashier
  • Rehabilitation Aide
  • Program Aide
  • Cashier/lottery
  • Sales Associate Cashier
  • Food Server / Line Server
  • Sales Associate / Service Clerk


  • High School Equivalency Diploma
  • Early Childhood Care Certification

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