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Driver; Customer Service Rep Resume Example

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DRIVER; CUSTOMER SERVICE REP
Professional Summary

Hard working professional dedicated to delivering packages on time and in perfect condition. Offering excellent interpersonal and time management skills. Seasoned worker a positive attitude. Highly effective and skilled at determining correctness of packages. Hardworking with expertise providing excellent customer service. Engaging and pleasant personality with safe and accident-free work environment. Valid license, clean driving history and expertise in planning and load security. Clear communicator with customer service-oriented nature and multitasking expertise. Vigilant and safety-focused at all times. Adept Driver with more than 10 years of experience transporting merchandise from point A to point B. Determined and experienced in safety procedures and client service. Punctual and hard working with unprecedented talents in operations, such assembly, of safe and secure packaging of items being shipped out, loading and unloading goods coordination. Bringing over 10 years of experience in operating in shipping and handling of packages to insure that the labels match the contents being either shipped in or out and the right amount of postage is correct. I have a sharp eye for detail to insure that orders coordinate as the weight of the contents of in coming or out going packages. I know how to print labels to provide the contents of packages. I know how to shrink wrap packages to make sure what gets shipped out contains what's on the label. I can also build a crate for more secure packages. I have over ten years of inventory experience. I have used a fork lift in the past always putting safety first.

Skills
  • Product Knowledge
  • Order picking and processing
  • Logging paperwork
  • Transportation
  • Database management
  • Processes and procedures
  • Equipment monitoring
  • Safety standards and protocols
  • Vehicle inspections
  • Safety and compliance
  • Business transactions
  • Materials transport
  • Route planning
  • Merchandise sales
  • Account development
  • Product promotions
  • Product presentation
  • Product displays
Work History
Driver; Customer Service Rep01/2015 to 01/2020
Lyft.com – Las Vegas, NV
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
  • Coordinated efficient merchandise loading and unloading to keep up with tight schedules
  • Updated personal logs and business tracking documents accurately and according to schedule requirements
  • Kept management looped in on daily activities by updating logs with information such as mileage, gas use and any special incidents
  • Logged daily mileage, gas and other data in android and quikbooks to keep management informed of field activities
  • Logged deliveries in system, including drop-off times and any special conditions
  • Promoted products at route locations, bringing in $3000 in additional income per month and driving acquisition goals
  • Operated delivery vehicles 5 days per week, averaging 125 miles on road and 75 customers served
  • Logged daily mileage, gas and other data in quickbooks to keep management informed of field activities
  • Transported clients from residences to various locations
  • Saved $50 worth of gas costs per month by planning more efficient routes
Owner01/2005 to 01/2015
Duke City Skate Shop – Albuquerque, NM
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across skate shop operations
  • Created and monitored promotional approaches to increase sales and profit levels
Owner01/2002 to 01/2005
Duke City Street Wear – Albuquerque, NM
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across street Gear operations
  • Created and monitored the type of promotional approaches to increase sales and profit levels in the greater Albuquerque area
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms. I sold a lot on consignment to promote other brands as well as introduce cutting edge fashion for preset target audience
  • Led startup and opening of a small business and provided business development, creation of operational procedures and workflow planning
  • Managed small business, cultivating positive and inviting atmosphere for employees and customers
  • Supervised performance of 10 workers, with goals of improving productivity, efficiency and cost savings
  • Managed over 100 customer inquiries per day by answering questions on available product performance
  • Oversaw dailyoperations of small business, including employees across 2 locations
  • Secured contract with VK Skate city vendor to supply all skateboard materials and services at competitive prices
  • Offered business management and leadership skills to clients in the other small businesses in and around the Duke city
  • Recruited and trained 10 independent sales associates and agents during 10-year business history
  • Coordinated with webmaster to develop website and create online advertisements, boosting online sales 500 %
  • Diminished staff turnover and boosted morale by hiring effective team players and initiating new training and scheduling practices
  • Developed and implemented successful sales strategies leading to team exceeding monthly sales goals
  • Negotiated with 3 vendors to gain optimal pricing on skateboard products and accessories resulting in 300% increase in profit margin
  • Negotiated with vendors to acquire products at discounted price, saving money to acquire maximum profits
Education
High School Diploma05/1997Del Norte High School- Albuquerque, NM
  • Graduated with 3.0 GPA
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Resume Overview

Companies Worked For:

  • Lyft.com
  • Duke City Skate Shop
  • Duke City Street Wear

School Attended

  • Del Norte High School

Job Titles Held:

  • Driver; Customer Service Rep
  • Owner

Degrees

  • High School Diploma 05/1997

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