LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Doorman/Residential Concierge
Please provide a type of job or location to search!
SEARCH

Doorman/Residential Concierge Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
DOORMAN/RESIDENTIAL CONCIERGE
Professional Summary

Pleasant individual with experience as a Doorman/Concierge at high-end locales for more than ten years. Highly efficient with a strong ability to handle multiple tasks simultaneously. Hoping to utilize outstanding communication skills with an exciting establishment.

Skills
  • Conflict resolution
  • Guest flow
  • Documentation and reporting
  • Task delegation
  • Appointment scheduling
  • Database entry
Work History
Doorman/Residential ConciergeAble Services Ltd. - New York, New York09/2018 - 12/2019
  • 101 West End Avenue Apartments - 101 West End Avenue, New York, NY 10023
  • In Doorman Capacity - Greeted arriving residents, guests, visitors and assisted with luggage, sports equipment and pets. Provided information regarding the building's amenities, local attractions, nightlife, dining options, museums and concerts.
  • Transferred luggage, bags and other items from vehicles to main lobby with wheeled cart.
  • Notified Concierge of any resident, guest or visitor issues in need of additional attention.
  • Performed light lobby maintenance when Porter staff was unavailable.
  • In Concierge Capacity - Performed Concierge duties on weekends. Filled in/Substituted for Weekday/Overnight Concierges, covering Lunch Breaks, Sick Days and Vacations.
  • Welcomed prospective lessees to office, communicating arrival to Leasing Department. Responded immediately to any resident maintenance requests or concerns and promptly resolved issues.
  • Received incoming calls and messages and addressed or triaged phone requests. Notified residents of visitors, food and Courier deliveries. Distributed package deliveries to residents.
  • Worked with Resident Service Manager and Maintenance/Porter staff to resolve maintenance problems, improve operations and provide exceptional customer service.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • In Lead Package Clerk Capacity - Received UPS, USPS, FedEx, DHL and Lasership package deliveries.
  • Scanned and logged all packages via BulidingLink software, storing all deliveries in package room for eventual distribution to residents.
  • Reconciled package inventory on a daily basis.
Doorman/Residential ConciergeEquity Residential - New York, New York09/2013 - 09/2018

101 West End Avenue Apartments - 101 West End Avenue, New York, NY 10023

  • In Doorman Capacity - Greeted arriving residents, guests, visitors and assisted with luggage, sports equipment and pets. Provided information regarding the building's amenities, local attractions, nightlife, dining options, museums and concerts.
  • Transferred luggage, bags and other items from vehicles to main lobby with wheeled cart.
  • Notified Concierge of any resident, guest or visitor issues in need of additional attention.
  • Performed light lobby maintenance when Porter staff was unavailable.
  • In Concierge Capacity - Performed Concierge duties on weekends. Filled in/Substituted for Weekday/Overnight Concierges, covering Lunch Breaks, Sick Days and Vacations.
  • Welcomed prospective lessees to office, communicating arrival to Leasing Department. Responded immediately to any resident maintenance requests or concerns and promptly resolved issues.
  • Received incoming calls and messages and addressed or triaged phone requests. Notified residents of visitors, food and Courier deliveries. Distributed package deliveries to residents.
  • Worked with Resident Service Manager and Maintenance/Porter staff to resolve maintenance problems, improve operations and provide exceptional customer service.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • In Lead Package Clerk Capacity - Received UPS, USPS, FedEx, DHL and Lasership package deliveries.
  • Scanned and logged all packages via MRI software, storing all deliveries in package room for eventual distribution to residents.
  • Reconciled package inventory on a daily basis.
Doorman/Residential ConciergeArchstone - New York, New York05/2009 - 09/2013
  • 101 West End Avenue Apartments - 101 West End Avenue - New York, NY 10023
  • In Doorman Capacity - Greeted arriving residents, guests, visitors and assisted with luggage, sports equipment and pets. Provided information regarding the building's amenities, local attractions, nightlife, dining options, museums and concerts.
  • Transferred luggage, bags and other items from vehicles to main lobby with wheeled cart.
  • Notified Concierge of any resident, guest or visitor issues in need of additional attention.
  • Performed light lobby maintenance when Porter staff was unavailable.
  • In Concierge Capacity - Performed Concierge duties on weekends. Filled in/Substituted for Weekday/Overnight Concierges, covering Lunch Breaks, Sick Days and Vacations.
  • Welcomed prospective lessees to office, communicating arrival to Leasing Department. Responded immediately to any resident maintenance requests or concerns and promptly resolved issues.
  • Received incoming calls and messages and addressed or triaged phone requests. Notified residents of visitors, food and Courier deliveries. Distributed package deliveries to residents.
  • Worked with Resident Service Manager and Maintenance/Porter staff to resolve maintenance problems, improve operations and provide exceptional customer service.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • In Lead Package Clerk Capacity - Received UPS, USPS, FedEx, DHL and Lasership package deliveries.
  • Scanned and logged all packages via BulidingLink software, storing all deliveries in package room for eventual distribution to residents.
  • Reconciled package inventory on a daily basis.
Doorman/Residential ConciergeKew Court Owners Corp. - Kew Gardens, NY08/2007 - 05/2009

Kew Court Owners Corp. - Coop Apartments

85-11 Lefferts Blvd. - Kew Gardens, NY 11415

  • As Weekday Concierge/Doorman - Greeted arriving residents, guests, visitors and assisted with luggage, sports equipment and pets. Provided information regarding the building's amenities, local attractions, nightlife, dining options, museums and concerts.
  • Received incoming calls and messages and addressed or triaged phone requests. Notified residents of visitors, food and Courier deliveries. Distributed package deliveries to residents.
  • Received UPS, USPS, FedEx and DHL package deliveries.
  • Logged all packages, storing all deliveries in package area for eventual distribution to residents.
  • Reconciled package inventory on a daily basis.
  • Performed daily lobby maintenance.
  • Filled in/Substituted for Weeknight/Weekend Concierge/Doormen covering Sick Days and Vacations.
  • Facilitated access for outside contractors, serving in an Assistant Manager capacity whenever the Building Manager was not on premises
  • Occasionally showed vacant units to prospective purchasers.
  • Worked with Building Board, Building Manager and Building Superintendent to resolve maintenance problems, improve operations and provide exceptional customer service.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Some College (No Degree): General StudiesQueens College of The City University of New York - Flushing, NY
High School DiplomaRichmond Hill High School - Richmond Hill, NY06/1976
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Able Services Ltd.
  • Equity Residential
  • Archstone
  • Kew Court Owners Corp.

School Attended

  • Queens College of The City University of New York
  • Richmond Hill High School

Job Titles Held:

  • Doorman/Residential Concierge

Degrees

  • Some College (No Degree) : General Studies
    High School Diploma

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
RESIDENTIAL-CONCIERGE-resume-sample

RESIDENTIAL CONCIERGE

InterSolutions Inc.

Upper Marlboro, Maryland

Residential-Concierge-resume-sample

Residential Concierge

Bozzuto Development

Worcester, Massachusetts

Residential-Concierge-resume-sample

Residential Concierge

NVT Staffing

Clinton, Maryland

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.