LiveCareer-Resume

doorman residential concierge resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Pleasant individual with experience as a Doorman/Concierge at high-end locales for more than ten years. Highly efficient with a strong ability to handle multiple tasks simultaneously. Hoping to utilize outstanding communication skills with an exciting establishment.

Skills
  • Conflict resolution
  • Guest flow
  • Documentation and reporting
  • Task delegation
  • Appointment scheduling
  • Database entry
Work History
Doorman/Residential Concierge, 09/2018 to 12/2019
Able Services Ltd.City, STATE,
  • 101 West End Avenue Apartments - 101 West End Avenue, New York, NY 10023
  • In Doorman Capacity - Greeted arriving residents, guests, visitors and assisted with luggage, sports equipment and pets. Provided information regarding the building's amenities, local attractions, nightlife, dining options, museums and concerts.
  • Transferred luggage, bags and other items from vehicles to main lobby with wheeled cart.
  • Notified Concierge of any resident, guest or visitor issues in need of additional attention.
  • Performed light lobby maintenance when Porter staff was unavailable.
  • In Concierge Capacity - Performed Concierge duties on weekends. Filled in/Substituted for Weekday/Overnight Concierges, covering Lunch Breaks, Sick Days and Vacations.
  • Welcomed prospective lessees to office, communicating arrival to Leasing Department. Responded immediately to any resident maintenance requests or concerns and promptly resolved issues.
  • Received incoming calls and messages and addressed or triaged phone requests. Notified residents of visitors, food and Courier deliveries. Distributed package deliveries to residents.
  • Worked with Resident Service Manager and Maintenance/Porter staff to resolve maintenance problems, improve operations and provide exceptional customer service.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • In Lead Package Clerk Capacity - Received UPS, USPS, FedEx, DHL and Lasership package deliveries.
  • Scanned and logged all packages via BulidingLink software, storing all deliveries in package room for eventual distribution to residents.
  • Reconciled package inventory on a daily basis.
Doorman/Residential Concierge, 09/2013 to 09/2018
Equity ResidentialCity, STATE,

101 West End Avenue Apartments - 101 West End Avenue, New York, NY 10023

  • In Doorman Capacity - Greeted arriving residents, guests, visitors and assisted with luggage, sports equipment and pets. Provided information regarding the building's amenities, local attractions, nightlife, dining options, museums and concerts.
  • Transferred luggage, bags and other items from vehicles to main lobby with wheeled cart.
  • Notified Concierge of any resident, guest or visitor issues in need of additional attention.
  • Performed light lobby maintenance when Porter staff was unavailable.
  • In Concierge Capacity - Performed Concierge duties on weekends. Filled in/Substituted for Weekday/Overnight Concierges, covering Lunch Breaks, Sick Days and Vacations.
  • Welcomed prospective lessees to office, communicating arrival to Leasing Department. Responded immediately to any resident maintenance requests or concerns and promptly resolved issues.
  • Received incoming calls and messages and addressed or triaged phone requests. Notified residents of visitors, food and Courier deliveries. Distributed package deliveries to residents.
  • Worked with Resident Service Manager and Maintenance/Porter staff to resolve maintenance problems, improve operations and provide exceptional customer service.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • In Lead Package Clerk Capacity - Received UPS, USPS, FedEx, DHL and Lasership package deliveries.
  • Scanned and logged all packages via MRI software, storing all deliveries in package room for eventual distribution to residents.
  • Reconciled package inventory on a daily basis.
Doorman/Residential Concierge, 05/2009 to 09/2013
ArchstoneCity, STATE,
  • 101 West End Avenue Apartments - 101 West End Avenue - New York, NY 10023
  • In Doorman Capacity - Greeted arriving residents, guests, visitors and assisted with luggage, sports equipment and pets. Provided information regarding the building's amenities, local attractions, nightlife, dining options, museums and concerts.
  • Transferred luggage, bags and other items from vehicles to main lobby with wheeled cart.
  • Notified Concierge of any resident, guest or visitor issues in need of additional attention.
  • Performed light lobby maintenance when Porter staff was unavailable.
  • In Concierge Capacity - Performed Concierge duties on weekends. Filled in/Substituted for Weekday/Overnight Concierges, covering Lunch Breaks, Sick Days and Vacations.
  • Welcomed prospective lessees to office, communicating arrival to Leasing Department. Responded immediately to any resident maintenance requests or concerns and promptly resolved issues.
  • Received incoming calls and messages and addressed or triaged phone requests. Notified residents of visitors, food and Courier deliveries. Distributed package deliveries to residents.
  • Worked with Resident Service Manager and Maintenance/Porter staff to resolve maintenance problems, improve operations and provide exceptional customer service.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • In Lead Package Clerk Capacity - Received UPS, USPS, FedEx, DHL and Lasership package deliveries.
  • Scanned and logged all packages via BulidingLink software, storing all deliveries in package room for eventual distribution to residents.
  • Reconciled package inventory on a daily basis.
Doorman/Residential Concierge, 08/2007 to 05/2009
Kew Court Owners Corp.City, STATE,

Kew Court Owners Corp. - Coop Apartments

85-11 Lefferts Blvd. - Kew Gardens, NY 11415

  • As Weekday Concierge/Doorman - Greeted arriving residents, guests, visitors and assisted with luggage, sports equipment and pets. Provided information regarding the building's amenities, local attractions, nightlife, dining options, museums and concerts.
  • Received incoming calls and messages and addressed or triaged phone requests. Notified residents of visitors, food and Courier deliveries. Distributed package deliveries to residents.
  • Received UPS, USPS, FedEx and DHL package deliveries.
  • Logged all packages, storing all deliveries in package area for eventual distribution to residents.
  • Reconciled package inventory on a daily basis.
  • Performed daily lobby maintenance.
  • Filled in/Substituted for Weeknight/Weekend Concierge/Doormen covering Sick Days and Vacations.
  • Facilitated access for outside contractors, serving in an Assistant Manager capacity whenever the Building Manager was not on premises
  • Occasionally showed vacant units to prospective purchasers.
  • Worked with Building Board, Building Manager and Building Superintendent to resolve maintenance problems, improve operations and provide exceptional customer service.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
: General Studies, Expected in
Queens College of The City University of New York - Flushing, NY
GPA:
High School Diploma: , Expected in 06/1976
Richmond Hill High School - Richmond Hill, NY
GPA:

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Resume Overview

School Attended

  • Queens College of The City University of New York
  • Richmond Hill High School

Job Titles Held:

  • Doorman/Residential Concierge
  • Doorman/Residential Concierge
  • Doorman/Residential Concierge
  • Doorman/Residential Concierge

Degrees

  • Some College (No Degree)
  • High School Diploma

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