Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Pleasant individual with experience as a Doorman/Concierge at high-end locales for more than ten years. Highly efficient with a strong ability to handle multiple tasks simultaneously. Hoping to utilize outstanding communication skills with an exciting establishment.
Skills
Conflict resolution
Guest flow
Documentation and reporting
Task delegation
Appointment scheduling
Database entry
Work History
09/2018 to 12/2019Doorman/Residential ConciergeAble Services Ltd. | City, STATE,
101 West End Avenue Apartments - 101 West End Avenue, New York, NY 10023
In Doorman Capacity - Greeted arriving residents, guests, visitors and assisted with luggage, sports equipment and pets. Provided information regarding the building's amenities, local attractions, nightlife, dining options, museums and concerts.
Transferred luggage, bags and other items from vehicles to main lobby with wheeled cart.
Notified Concierge of any resident, guest or visitor issues in need of additional attention.
Performed light lobby maintenance when Porter staff was unavailable.
In Concierge Capacity - Performed Concierge duties on weekends. Filled in/Substituted for Weekday/Overnight Concierges, covering Lunch Breaks, Sick Days and Vacations.
Welcomed prospective lessees to office, communicating arrival to Leasing Department. Responded immediately to any resident maintenance requests or concerns and promptly resolved issues.
Received incoming calls and messages and addressed or triaged phone requests. Notified residents of visitors, food and Courier deliveries. Distributed package deliveries to residents.
Worked with Resident Service Manager and Maintenance/Porter staff to resolve maintenance problems, improve operations and provide exceptional customer service.
Investigated and resolved customer complaints to foster satisfaction.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
In Lead Package Clerk Capacity - Received UPS, USPS, FedEx, DHL and Lasership package deliveries.
Scanned and logged all packages via BulidingLink software, storing all deliveries in package room for eventual distribution to residents.
Reconciled package inventory on a daily basis.
09/2013 to 09/2018Doorman/Residential ConciergeEquity Residential | City, STATE,
101 West End Avenue Apartments - 101 West End Avenue, New York, NY 10023
In Doorman Capacity - Greeted arriving residents, guests, visitors and assisted with luggage, sports equipment and pets. Provided information regarding the building's amenities, local attractions, nightlife, dining options, museums and concerts.
Transferred luggage, bags and other items from vehicles to main lobby with wheeled cart.
Notified Concierge of any resident, guest or visitor issues in need of additional attention.
Performed light lobby maintenance when Porter staff was unavailable.
In Concierge Capacity - Performed Concierge duties on weekends. Filled in/Substituted for Weekday/Overnight Concierges, covering Lunch Breaks, Sick Days and Vacations.
Welcomed prospective lessees to office, communicating arrival to Leasing Department. Responded immediately to any resident maintenance requests or concerns and promptly resolved issues.
Received incoming calls and messages and addressed or triaged phone requests. Notified residents of visitors, food and Courier deliveries. Distributed package deliveries to residents.
Worked with Resident Service Manager and Maintenance/Porter staff to resolve maintenance problems, improve operations and provide exceptional customer service.
Investigated and resolved customer complaints to foster satisfaction.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
In Lead Package Clerk Capacity - Received UPS, USPS, FedEx, DHL and Lasership package deliveries.
Scanned and logged all packages via MRI software, storing all deliveries in package room for eventual distribution to residents.
Reconciled package inventory on a daily basis.
05/2009 to 09/2013Doorman/Residential ConciergeArchstone | City, STATE,
101 West End Avenue Apartments - 101 West End Avenue - New York, NY 10023
In Doorman Capacity - Greeted arriving residents, guests, visitors and assisted with luggage, sports equipment and pets. Provided information regarding the building's amenities, local attractions, nightlife, dining options, museums and concerts.
Transferred luggage, bags and other items from vehicles to main lobby with wheeled cart.
Notified Concierge of any resident, guest or visitor issues in need of additional attention.
Performed light lobby maintenance when Porter staff was unavailable.
In Concierge Capacity - Performed Concierge duties on weekends. Filled in/Substituted for Weekday/Overnight Concierges, covering Lunch Breaks, Sick Days and Vacations.
Welcomed prospective lessees to office, communicating arrival to Leasing Department. Responded immediately to any resident maintenance requests or concerns and promptly resolved issues.
Received incoming calls and messages and addressed or triaged phone requests. Notified residents of visitors, food and Courier deliveries. Distributed package deliveries to residents.
Worked with Resident Service Manager and Maintenance/Porter staff to resolve maintenance problems, improve operations and provide exceptional customer service.
Investigated and resolved customer complaints to foster satisfaction.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
In Lead Package Clerk Capacity - Received UPS, USPS, FedEx, DHL and Lasership package deliveries.
Scanned and logged all packages via BulidingLink software, storing all deliveries in package room for eventual distribution to residents.
Reconciled package inventory on a daily basis.
08/2007 to 05/2009Doorman/Residential ConciergeKew Court Owners Corp. | City, STATE,
Kew Court Owners Corp. - Coop Apartments
85-11 Lefferts Blvd. - Kew Gardens, NY 11415
As Weekday Concierge/Doorman - Greeted arriving residents, guests, visitors and assisted with luggage, sports equipment and pets. Provided information regarding the building's amenities, local attractions, nightlife, dining options, museums and concerts.
Received incoming calls and messages and addressed or triaged phone requests. Notified residents of visitors, food and Courier deliveries. Distributed package deliveries to residents.
Received UPS, USPS, FedEx and DHL package deliveries.
Logged all packages, storing all deliveries in package area for eventual distribution to residents.
Reconciled package inventory on a daily basis.
Performed daily lobby maintenance.
Filled in/Substituted for Weeknight/Weekend Concierge/Doormen covering Sick Days and Vacations.
Facilitated access for outside contractors, serving in an Assistant Manager capacity whenever the Building Manager was not on premises
Occasionally showed vacant units to prospective purchasers.
Worked with Building Board, Building Manager and Building Superintendent to resolve maintenance problems, improve operations and provide exceptional customer service.
Investigated and resolved customer complaints to foster satisfaction.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Expected in | General StudiesQueens College of The City University of New York, Flushing, NYGPA:
Expected in 06/1976High School Diploma | Richmond Hill High School, Richmond Hill, NYGPA:
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