Doorman/Residential Concierge Resume Example

101 West End Avenue Apartments - 101 West End Avenue, New York, NY 10023

• In Doorman Capacity - Greeted arriving residents, guests, visitors and assisted with luggage, sports equipment and pets. Provided information regarding the building's amenities, local attractions, nightlife, dining options, museums and concerts.
• Transferred luggage, bags and other items from vehicles to main lobby with wheeled cart.
• Notified Concierge of any resident, guest or visitor issues in need of additional attention.
• Performed light lobby maintenance when Porter staff was unavailable.
• In Concierge Capacity - Performed Concierge duties on weekends. Filled in/Substituted for Weekday/Overnight Concierges, covering Lunch Breaks, Sick Days and Vacations.
• Welcomed prospective lessees to office, communicating arrival to Leasing Department. Responded immediately to any resident maintenance requests or concerns and promptly resolved issues.
• Received incoming calls and messages and addressed or triaged phone requests. Notified residents of visitors, food and Courier deliveries. Distributed package deliveries to residents.
• Worked with Resident Service Manager and Maintenance/Porter staff to resolve maintenance problems, improve operations and provide exceptional customer service.
• Investigated and resolved customer complaints to foster satisfaction.
• Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
• Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
• Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• In Lead Package Clerk Capacity - Received UPS, USPS, FedEx, DHL and Lasership package deliveries.
• Scanned and logged all packages via MRI software, storing all deliveries in package room for eventual distribution to residents.
• Reconciled package inventory on a daily basis.

• 101 West End Avenue Apartments - 101 West End Avenue - New York, NY 10023
• In Doorman Capacity - Greeted arriving residents, guests, visitors and assisted with luggage, sports equipment and pets. Provided information regarding the building's amenities, local attractions, nightlife, dining options, museums and concerts.
• Transferred luggage, bags and other items from vehicles to main lobby with wheeled cart.
• Notified Concierge of any resident, guest or visitor issues in need of additional attention.
• Performed light lobby maintenance when Porter staff was unavailable.
• In Concierge Capacity - Performed Concierge duties on weekends. Filled in/Substituted for Weekday/Overnight Concierges, covering Lunch Breaks, Sick Days and Vacations.
• Welcomed prospective lessees to office, communicating arrival to Leasing Department. Responded immediately to any resident maintenance requests or concerns and promptly resolved issues.
• Received incoming calls and messages and addressed or triaged phone requests. Notified residents of visitors, food and Courier deliveries. Distributed package deliveries to residents.
• Worked with Resident Service Manager and Maintenance/Porter staff to resolve maintenance problems, improve operations and provide exceptional customer service.
• Investigated and resolved customer complaints to foster satisfaction.
• Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
• Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
• Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• In Lead Package Clerk Capacity - Received UPS, USPS, FedEx, DHL and Lasership package deliveries.
• Scanned and logged all packages via BulidingLink software, storing all deliveries in package room for eventual distribution to residents.
• Reconciled package inventory on a daily basis.

Kew Court Owners Corp. - Coop Apartments

85-11 Lefferts Blvd. - Kew Gardens, NY 11415

• As Weekday Concierge/Doorman - Greeted arriving residents, guests, visitors and assisted with luggage, sports equipment and pets. Provided information regarding the building's amenities, local attractions, nightlife, dining options, museums and concerts.
• Received incoming calls and messages and addressed or triaged phone requests. Notified residents of visitors, food and Courier deliveries. Distributed package deliveries to residents.
• Received UPS, USPS, FedEx and DHL package deliveries.
• Logged all packages, storing all deliveries in package area for eventual distribution to residents.
• Reconciled package inventory on a daily basis.
• Performed daily lobby maintenance.
• Filled in/Substituted for Weeknight/Weekend Concierge/Doormen covering Sick Days and Vacations.
• Facilitated access for outside contractors, serving in an Assistant Manager capacity whenever the Building Manager was not on premises
• Occasionally showed vacant units to prospective purchasers.
• Worked with Building Board, Building Manager and Building Superintendent to resolve maintenance problems, improve operations and provide exceptional customer service.
• Investigated and resolved customer complaints to foster satisfaction.
• Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
• Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
• Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.