, , 100 Montgomery St. 10th Floor Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Customer Service
Decision Making
Problem-Solving
Critical Thinking
Work Planning
Verbal and Written Communication
Client Relationship Management
Teamwork and Collaboration
Progress Documentation
Problem Identification
Dependable and Responsible
Customer Communication
Honest and Dependable
Attention to Detail
Relationship Building
Inventory Management
Opportunities For Learning - Baldwin Park Ii Northridge, CA , Expected in 06/2013 – – High School Diploma : - GPA :
Pierce College Woodland Hills, CA , Expected in – – : - GPA :
Penn National Gaming - Dog Sitter Grantville , PA , 04/2019 - Current
Identified needs of customers promptly and efficiently.
Displayed strong telephone etiquette, effectively handling difficult calls.
Maintained positive working relationship with customers.
Fed animals twice daily and refilled water dish.
Developed long-term relationships with clients and bonded with animals through regular contact.
Offered animals exercise opportunities through walks and play activities.
Supported animal health by keeping areas clean, neat and properly sanitized.
Turned on lights at dusk and locked first floor doors and windows upon leaving.
Provided seamless communication to inform pet owners of visits and pet status.
Prepared food to meet needs of animals under care with appropriate meals.
Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
Cared for pets during owners' absences.
Created consistent workflows by assisting with washing, drying and folding duties.
Provided adequate attention and consistent oversight to vacationing pets to promote high level of care.
Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
Changed bedding weekly to promote optimal health and comfort for each animal.
Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
Kept dogs safe by remaining alert to environmental conditions and nearby animals.
Walked dogs while enforcing good behavior and manners.
Promoted optimal animal health by feeding and watering on regular schedule.
Penn National Gaming - Cashier Charles Town , WV , 04/2019 - 09/2019
Collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Trained new team members in cash register operation, stock procedures and customer services.
Learned roles of other departments to provide coverage and keep store operational.
Answered product questions with up-to-date knowledge of sales and store promotions.
Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Answered customer questions and provided store information.
Discounted purchases by scanning and redeeming coupons.
Delivered high level of customer service to patrons using active listening and engagement skills.
Operated cash register or POS system to receive payment by cash, check and credit card.
Processed refunds for worn, damaged and broken merchandise.
Directed trash removal and sanitation procedures to keep aisles and register area organized.
Sky Zone Trampoline Park - Cashier City , STATE , 02/2015 - 09/2017
Collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Trained new team members in cash register operation, stock procedures and customer services.
Learned roles of other departments to provide coverage and keep store operational.
Answered product questions with up-to-date knowledge of sales and store promotions.
Answered customer questions and provided store information.
Discounted purchases by scanning and redeeming coupons.
Used suggestive selling techniques to promote add-on sales.
Delivered high level of customer service to patrons using active listening and engagement skills.
Operated cash register or POS system to receive payment by cash, check and credit card.
Directed trash removal and sanitation procedures to keep aisles and register area organized.
Tracked company inventories, moved excess stock and arranged products to improve sales.
English :
Native/ Bilingual
Spanish :
Native/ Bilingual
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