Dispatch/Customer Service Resume Example
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DISPATCH/CUSTOMER SERVICE
Career Overview
Call Center Representative versed in customer support in high call volume environments.
Superior computer skills and telephone etique e. Motivated customer service specialist with
over 4 years retail experience in a fast-paced, team-based environment. Patient and
empathetic with extensive background in conflict resolution and customer care. Desires
a customer service role.
Core Strengths
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Work Experience
September 2016
to
December 2016
Valvoline Instant Oil ChangeHolland , MIDispatch/Customer ServiceDeveloped highly empathetic client relationships and earned reputation for exceeding sales goals. Worked under strict deadlines and responded to service requests and emergency call-outs. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Planned meetings and prepared conference rooms. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents.
September 2015
to
May 2016
Valvoline Instant Oil ChangeHood River , ORPawn BrokerGreeted store customers promptly and responded to questions with knowledgeable service. Completed documentation for product and service sales. Maintained productive relationships with existing customers through exceptional follow-up after sales. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Maintained adequate cash supply in cash drawers in multiple checkout stations. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Recommended, selected and helped locate merchandise based on customer needs and desires.
December 2014
to
January 2017
Valvoline Instant Oil ChangeHorn Lake , MScustomer service representativePerformed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Stocked and rotated inventory regularly. Communicated all merchandise needs or issues to appropriate supervisors. Regularly sought opportunities to up sell and add on additional merchandise. Recommended, selected and helped locate merchandise based on customer needs and desires. Assisted customers in finding out-of-stock items. Managed cash stock and inventory balances accurately. Accurately logged all daily shipping and receiving orders. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Maintained adequate cash supply in cash drawers in multiple checkout stations.
June 2014
to
November 2014
CHARTER COMMUNICATIONSCity , STATEcustomer service representativeProvided accurate and appropriate information in response to customer inquiries. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues. Resolved customer complaints and concerns with strong verbal and negotiation skills. Maintained composure and patience in face of difficult customer situations. Researched issues on various computer systems and databases to resolve complaints and answer inquiries. Supported customers having data connectivity issues.
September 2008
to
April 2009
MOVIE GALLERYCity , STATEcustomer service representativeReceived and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Shared product knowledge with customers while making personal recommendations. Demonstrated that customers come first by serving them with a sense of urgency. Maintained friendly and professional customer interactions. Greeted store customers promptly and responded to questions with knowledgeable service. Addressed negative customer feedback immediately.
Educational Background
2007
Spencer County High SchoolCity, StateHIGH SCHOOL DIPLOMA
Skills
accounting, administrative, cash flow, cash management, closing, communication skills, contracts, creative problem solver, addressing customer concerns, customer service, inventory, invoicing, materials, MS Windows, POS, pricing, Quick learner, sales, shipping, telephone
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Resume Overview
School Attended
- Spencer County High School
Job Titles Held:
- Dispatch/Customer Service
- Pawn Broker
- customer service representative
Degrees
- HIGH SCHOOL DIPLOMA
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