Dispatch/Customer Service Resume Example Cooks Locksmith

DISPATCH/CUSTOMER SERVICE

Career Overview

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etique e. Motivated customer service specialist with over 4 years retail experience in a fast-paced, team-based environment. Patient and empathetic with extensive background in conflict resolution and customer care. Desires a customer service role.

Core Strengths

Trusted key holder Cash flow management
Exceptional communication skills Credit card processing
Quick learner POS systems expert
Proficient in cash management MS Windows proficient
Creative problem solver

Work Experience

September 2016

to

December 2016

Cooks Locksmith Louisville, KY Dispatch/Customer Service Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Worked under strict deadlines and responded to service requests and emergency call-outs. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Planned meetings and prepared conference rooms. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents.

September 2015

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May 2016

Mister Money Louisville, KY Pawn Broker Greeted store customers promptly and responded to questions with knowledgeable service. Completed documentation for product and service sales. Maintained productive relationships with existing customers through exceptional follow-up after sales. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Maintained adequate cash supply in cash drawers in multiple checkout stations. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Recommended, selected and helped locate merchandise based on customer needs and desires.

December 2014

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January 2017

GLASS GALLERY St. Louis, MO customer service representative Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Stocked and rotated inventory regularly. Communicated all merchandise needs or issues to appropriate supervisors. Regularly sought opportunities to up sell and add on additional merchandise. Recommended, selected and helped locate merchandise based on customer needs and desires. Assisted customers in finding out-of-stock items. Managed cash stock and inventory balances accurately. Accurately logged all daily shipping and receiving orders. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Maintained adequate cash supply in cash drawers in multiple checkout stations.

June 2014

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November 2014

CHARTER COMMUNICATIONS Louisville, KY customer service representative Provided accurate and appropriate information in response to customer inquiries. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues. Resolved customer complaints and concerns with strong verbal and negotiation skills. Maintained composure and patience in face of difficult customer situations. Researched issues on various computer systems and databases to resolve complaints and answer inquiries. Supported customers having data connectivity issues.

September 2008

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April 2009

MOVIE GALLERY Mount Washington, KY customer service representative Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Shared product knowledge with customers while making personal recommendations. Demonstrated that customers come first by serving them with a sense of urgency. Maintained friendly and professional customer interactions. Greeted store customers promptly and responded to questions with knowledgeable service. Addressed negative customer feedback immediately.

Educational Background

2007

Spencer County High School Taylorsville, KY HIGH SCHOOL DIPLOMA

Skills

accounting, administrative, cash flow, cash management, closing, communication skills, contracts, creative problem solver, addressing customer concerns, customer service, inventory, invoicing, materials, MS Windows, POS, pricing, Quick learner, sales, shipping, telephone

Resume Overview

Create a job alert for [job role title] at [location].

About About

Help & Support Help & Support

Languages Languages

Customer Service Customer Service

Dispatch/Customer Service Resume Example

Resume Score: 90%