Performance driven Support Director with 20+ years of experience establishing face to face and telephone support organizations in support of medical devices for professionals and patients. A proven ability to create programs and processes to develop loyal, dedicated, and delighted customers.
Technical support, clinical support, call center management, budgeting, staffing, training, customer satisfaction, documentation control, team development and leadership, logistics, process development, project planning, quality control, regulatory affairs, salesforce.com CRM, Agile PLM, report analysis, MS Office.
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