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Summary
Reliable Physical Therapist offering 11 years of experience in both direct patient care and management roles. Effective at improving revenue, team productivity and policies to keep the facility operating at a sustainable and profitable level. Well-versed in motivating and retaining employees, building relationships with patients, families and physician referral source.
Skills
Outpatient therapy background
Proficient in evaluations, progress reports and discharge summaries
Therapeutic interventions
Body mechanics
Heavy case load
Patient relations
Patient safety
Schedule management (staff and patient)
Staff supervision
Personnel management
Training & Development
Employee retention strategies
Facility oversight
Performance metrics
Census goals
Quality assurance controls
Regulatory requirements
CPR certified
Experience
01/2017 to CurrentDirector of Outpatient Therapy Services Nextcare, Inc. | Apache Junction, AZ,
Led and motivated five Managers and four Lead Therapist at five separate Outpatient Therapy clinics through supervision, training and coaching on duties and daily operational activities.
Implemented clinic policies and procedures to achieve uniformity across all Outpatient Therapy clinics as well as improve efficiency and productivity
Implemented new hire training to further develop skills and initiate discussions on task prioritization.
Recruited and hired intelligent clinical and administrative staff to bolster skills set of already talented team.
Managed operations in accordance with budget requirements.
Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
Facilitated peer-to-peer conflict resolution.
Headed clinical oversight to devise and establish policies, procedures and best practices in alignment with regulatory requirements for HFAP accreditation.
Participated in hospital based Quality Improvement team, to set clinic department standards
Continued to work in patient care within each of the facilities
06/2012 to 01/2017Clinic ManagerFairfield Medical Center | Lancaster, OH,
Worked as clinic manager within two Outpatient Therapy Clinics during this time ( Beecher, IL 2012-2014; Olympia Fields, IL 2014-2017)
Developed relationships with healthcare providers to sustain strong referral pipeline.
Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
Created and implemented policies and procedures for effective practice management.
Managed routine operations and clinical projects, including setting targets and performance standards in accordance with budget and with expert leadership of a four person team (Beecher, IL) and a twenty person team (Olympia Fields, IL).
Supervised day-to-day operations of facility, complying with strict corporate policies and guidelines.
Completed detailed and efficient assessments of each patient to support development of multidisciplinary treatment plans.
Addressed any patient or team member concerns immediately.
Communicated with patients with compassion while keeping medical information private.
Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
Supported entire practice's staff, which boosted efficiency and improved overall process flow.
06/2010 to 06/2012Staff Physical TherapistExos | North Wales, PA,
Instructed patients on proper hygiene, nutrition, exercise, lifestyle changes and ergonomic factors in daily activities.
Customized conventional physical therapy techniques to meet specific needs of individual patients.
Maintained up-to-date knowledge of Medicare and other reimbursement regulations.
Supervised clinical students and support staff, including certified and licensed assistants, technicians and volunteers.
Supported department quality assurance programs, education and customer service programs.
11/2000 to 06/2010Physical Therapy TechnicianMETT Therapy | City, STATE,
Set up equipment and gear for physical therapy appointments according to treatment plans.
Helped with basic clinical needs and responded to patient requests.
Assisted patients during physical therapy procedures to restore function and reduce pain.
Assisted physical therapist with treatment, administration and planning.
Supported patients in physical therapy procedures to restore function and decrease pain.
Scheduled new and established patients for evaluations and follow up appointments
Verified insurance benefits
Education and Training
Expected in 04/2007Bachelor of Arts | PsychologyGovernors State University, Park Forest, ILGPA:
Expected in 04/2010Doctor of Physical Therapy | Physical TherapyGovernors State University, Park Forest, ILGPA:
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