Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Reliable Physical Therapist offering 11 years of experience in both direct patient care and management roles. Effective at improving revenue, team productivity and policies to keep the facility operating at a sustainable and profitable level. Well-versed in motivating and retaining employees, building relationships with patients, families and physician referral source.

  • Outpatient therapy background
  • Proficient in evaluations, progress reports and discharge summaries
  • Therapeutic interventions
  • Body mechanics
  • Heavy case load
  • Patient relations
  • Patient safety
  • Schedule management (staff and patient)
  • Staff supervision
  • Personnel management
  • Training & Development
  • Employee retention strategies
  • Facility oversight
  • Performance metrics
  • Census goals
  • Quality assurance controls
  • Regulatory requirements
  • CPR certified
01/2017 to Current Director of Outpatient Therapy Services Nextcare, Inc. | Apache Junction, AZ,
  • Led and motivated five Managers and four Lead Therapist at five separate Outpatient Therapy clinics through supervision, training and coaching on duties and daily operational activities.
  • Implemented clinic policies and procedures to achieve uniformity across all Outpatient Therapy clinics as well as improve efficiency and productivity
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization.
  • Recruited and hired intelligent clinical and administrative staff to bolster skills set of already talented team.
  • Managed operations in accordance with budget requirements.
  • Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
  • Facilitated peer-to-peer conflict resolution.
  • Headed clinical oversight to devise and establish policies, procedures and best practices in alignment with regulatory requirements for HFAP accreditation.
  • Participated in hospital based Quality Improvement team, to set clinic department standards
  • Continued to work in patient care within each of the facilities
06/2012 to 01/2017 Clinic Manager Fairfield Medical Center | Lancaster, OH,
  • Worked as clinic manager within two Outpatient Therapy Clinics during this time ( Beecher, IL 2012-2014; Olympia Fields, IL 2014-2017)
  • Developed relationships with healthcare providers to sustain strong referral pipeline.
  • Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
  • Created and implemented policies and procedures for effective practice management.
  • Managed routine operations and clinical projects, including setting targets and performance standards in accordance with budget and with expert leadership of a four person team (Beecher, IL) and a twenty person team (Olympia Fields, IL).
  • Supervised day-to-day operations of facility, complying with strict corporate policies and guidelines.
  • Completed detailed and efficient assessments of each patient to support development of multidisciplinary treatment plans.
  • Addressed any patient or team member concerns immediately.
  • Communicated with patients with compassion while keeping medical information private.
  • Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
  • Supported entire practice's staff, which boosted efficiency and improved overall process flow.
06/2010 to 06/2012 Staff Physical Therapist Exos | North Wales, PA,
  • Instructed patients on proper hygiene, nutrition, exercise, lifestyle changes and ergonomic factors in daily activities.
  • Customized conventional physical therapy techniques to meet specific needs of individual patients.
  • Maintained up-to-date knowledge of Medicare and other reimbursement regulations.
  • Supervised clinical students and support staff, including certified and licensed assistants, technicians and volunteers.
  • Supported department quality assurance programs, education and customer service programs.
11/2000 to 06/2010 Physical Therapy Technician METT Therapy | City, STATE,
  • Set up equipment and gear for physical therapy appointments according to treatment plans.
  • Helped with basic clinical needs and responded to patient requests.
  • Assisted patients during physical therapy procedures to restore function and reduce pain.
  • Assisted physical therapist with treatment, administration and planning.
  • Supported patients in physical therapy procedures to restore function and decrease pain.
  • Scheduled new and established patients for evaluations and follow up appointments
  • Verified insurance benefits
Education and Training
Expected in 04/2007 Bachelor of Arts | Psychology Governors State University, Park Forest, IL GPA:
Expected in 04/2010 Doctor of Physical Therapy | Physical Therapy Governors State University, Park Forest, IL GPA:
Additional Information

APTA and IPTA Member since 2007

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended

  • Governors State University
  • Governors State University

Job Titles Held:

  • Director of Outpatient Therapy Services
  • Clinic Manager
  • Staff Physical Therapist
  • Physical Therapy Technician


  • Bachelor of Arts
  • Doctor of Physical Therapy

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: