director of engineering resume example with 11+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Skilled Chief Engineer with remarkable abilities in planning work, managing teams and solving both routine and complex problems. Well-coordinated and versatile leader with expertise in making tough decisions. Bringing 12+ years of engineering experience.

  • Advanced computer programming
  • Amazon Web Services
  • API design
  • Automation tools and scripting
  • Azure
  • Best practices and standards
  • Budget Management
  • CI/CD
  • Cloud Applications
  • Codes compliance
  • Data backups
  • Data center environment
  • Decision-making
  • Design and development
  • DevOps
  • Firewalls and endpoint security
  • Fluent in C, C++, C#
  • Hardware and software configurations
  • Information Technology
  • Infrastructure planning and design
  • IoT
  • Linux operating systems
  • Microsoft Tools
  • Network automation
  • Network debugging
  • Network design
  • Network operations
  • Network technologies (Carrier Ethernet, IP/MPLS, MPLS-TP, OTN, SDN/NFV, xPON, xWDM)
  • Product development
  • Project documentation
  • Project management
  • Proposal writing and response
  • Python
  • Routing and Switching protocols
  • Sales Engineering
  • Security technologies
  • Software Development Lifecycle
  • SQL
  • System design
  • Team direction/Team Building
  • Technical infrastructure migration
  • Technical solutions development
  • Testing and debugging
  • Testing and deployment
  • Training and mentoring
  • UI/UX
  • Virtualization technologies
  • VXLAN designs and troubleshooting
  • Web and desktop applications
  • Windows operating systems
05/2016 to 07/2021 Director of Engineering Highgate Hotels | , ,
  • Responsible for entire America’s engineering operation including pre and post sales, business development, product/solution development, laboratory environment, ERP/CRM platform, 3rd party integrations/interoperability, internal and external training programs, project management, and resource management.
  • Collaborated with sales counterparts to define and execute go-to-market strategies for a wide range of technologies and solutions.
  • Analyzed vertical markets within the networking realm to identify and translate market requirements into technical requirements and business strategies.
  • Worked with teams distributed across the globe and coordinated projects within R&D, engineering, sales, product marketing and business development teams to execute market strategies.
  • Attended weekly department head meetings to share information, voice concerns and define market strategies.
  • Supervised the response to RFI/RFQ/RFP considering commercial and technical criteria.
  • Involving the definition of technical solutions which met financial restraints and project goals.
  • Improved client relationships through strategic and consistent communication, producing annual growth between 10-30%.
  • Defined strategic communication strategies and marketing campaigns emphasizing key talking points, differentiators, and product/solution/service value.
  • Worked with customers to define product opportunities, project risk, and define best practices for network operations, network monitoring, implementation, security, optimization, and improvements.
  • Built strong engineering teams that excelled in customer satisfaction based on success driven metrics and a focus on outcomes that produce value for stakeholders.
  • Set budgets for engineering tasks, tailoring financial circumstances to business goals and optimizing return on investment for completed projects.
  • Functioned as primary point of contact for high-profile clientele, addressing concerns and meeting or exceeding expectations.
  • Represented company within client industry organizations and at industry events.
06/2015 to 04/2016 Sr. Sales Engineer Eaton Corporation | , ,
  • Worked closely with customers to define technical solutions, architectures, and respond to RFI/RFP/RFQ.
  • Created technical documentation for use by customers and internal teams oriented towards marketing company solutions and technical advantages.
  • Worked with internal teams to expand team knowledge of existing and planned products/solutions and services.
  • Utilized interpersonal skills to interact with customers to identify opportunities.
  • Carried out technical and business presentations, demonstrations, and conversations with customers throughout the America’s articulating competitive differentiators and value proposition at both business and technical levels.
  • Responsible for POC processes by coordinating engineering resources and/or in a direct hands-on role.
  • Participated in discovery sessions to identify opportunities and define how requirements map to product/solution functionality.
  • Supported marketing activities such as trade shows and industry conferences.
  • Worked with customers to ensure successful MEF CE 2.0 services certification of their networks.
08/2012 to 05/2015 Sr. Network Engineer Deloitte | , ,
  • Led a team network engineers responsible for providing technical support.
  • Provided tier 3 support for cases escalated by network engineers, worked with R&D engineers to discover the root cause for issues and supervise the validation of resolutions.
  • Supervised product lab validations, interoperability tests and POC with customers.
  • Worked directly with high profile customers in a hands-on role to ensure successful POC results.
  • Led integration projects with third-party network monitoring solutions, open source and proprietary.
  • Also served as a SME for inhouse NMS.
  • Provided technical training internally and externally involving Raisecom solutions/products and MEF CECP certification.
  • Created comprehensive technical documentation related to network topologies, equipment, and configurations.
08/2009 to 07/2012 IT Manager City Of Austin, Tx | , ,
  • Managed all IT related systems necessary to maintain a productive and efficient work environment in the hospitality industry.
  • This included PMS, POS, Choice (franchise platform), Phone (SIP), Audio/Video, Electronic Door Locks, Surveillance Equipment, Wired/Wireless systems, and Networks.
  • Managed network and system performance, conducting troubleshooting, security patching and maintenance.
  • Negotiated all technical contracts with vendors to ensure services which were outsourced were competitive.
  • Achieved a 43% reduction in costs.
  • Managed IT budget and staff.
  • Designed and built an intranet site which served primarily as a task management system but also provided a means of communication and information repository.
  • Conducted company-wide technology instruction, onboarding, and education.
  • Coordinated ongoing technical training and personal development classes for staff members.
  • Conferred with executives to advise and plan for short-term and long-term IT system requirements.
  • Led development and implementation of improvements for support and network operations.
Education and Training
Expected in Bachelor of Science | Electrical Engineering University of Central Florida, Orlando, FL GPA:
Expected in 12/2010 Associate of Arts | Engineering Valencia College, Orlando, FL, GPA:
Websites, Portfolios, Profiles
Native/ Bilingual
Native/ Bilingual
  • MEF CECP, 26975X2 - 2021
  • ITIL Foundation, GR671328479OR - 2021

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Resume Overview

School Attended

  • University of Central Florida
  • Valencia College

Job Titles Held:

  • Director of Engineering
  • Sr. Sales Engineer
  • Sr. Network Engineer
  • IT Manager


  • Bachelor of Science
  • Associate of Arts

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