Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Accomplished professional in starting up / sustaining  technical support organization with global experience in leading customer satisfaction, cost efficiency, product quality & people management across countries / regions / timezones.

Workplace certified Coach - professional coach certification from David Rock institute

Certified public speaker - Toastmasters International

Strong finance skills - IIM certified

Expert in start up of support organization / incubating technologies

Global leader with direct cross timezone org/people management experience

Design experience to drive cloud consumption


Work History
Director - Azure Technical Support, 08/2014 - Current
Northwest Center Issaquah, WA,

Strategized Azure Technical Support for global Infrastructure as a Service Enterprise customers - design and implementation of POD model. 

Represented Voice of Customers to engineering executives to improve platform stability and landed better diagnostics / self help / telemetry / tool for support organization and partners.

Modelled new release / readiness to drive adaption and increase Azure consumption.

Managed global organization across regions (direct line reporting) and lead world wide IaaS technical support org span of 300+ employees.

Strategized blended cost to drive efficiency and lead key project to identify new site / vendors to balance FTEs and outsourcers

High level of engineering group engagement to drive service / platform quality.

Instrumental in designing Long Range Planning for Microsoft Azure Technical Support.

Director - Developer Support, 09/2009 - 08/2014
Engie TX, State,

    Managed Technical Support organization of 300+ span supporting Enterprise Developer customers across products like SQL Server, IIS, ASP, SDK, Visual Studio, Biztalk etc.

    Microsoft Developer audience lead for Asia responsible for landing key initiatives to drive windows mobile and web apps.

    Identified and solved technical issues with a variety of diagnostic tools.

Group / Senior Manager, 04/2006 - 09/2009
Microsoft India R&D Limited City, STATE,

Lead SQL Server technical support organization for WW Enterprise customers.

Strong partnership with SQL Server engineering group to drive product improvements.

150+ org span with stellar employee and customer satisfaction results

Strong presence in external technical forum with MVPs

Team Manager, 07/2003 - 04/2006
Microsoft India R&D Limited City, STATE,

Lead a team of SQL Server Technical Support engineers & Technical Advisors.

Strong quality focused initiatives - customer focused culture

Landed Technical Excellence initiatives across products

Team Leader, 06/2000 - 07/2003
Oracle India Private Limited City, STATE,

Responsible for the startup of Oracle Support in India.

Startup of regional support teams - Americas, EMEA & Asia

Start of escalation and RAC support groups.

Strong talent hiring, onboarding and managing experience

Design of support organization and excellent customer satisfaction results delivered

Team Lead / Senior Database Administrator, 11/1998 - 06/2000
Polaris Software Lab City, STATE,

Lead a team of Oracle database administrators and responsible for design and development of multi lingual / currency project.

End to end engagement and accountability to design, development, deployment of custom application across Europe - lead database team in partnership with frontend project team.

Strong database application design keeping future growth in mind with heavy focus on nationalized support ( NLS). Expert in multi lingual / currency aspect of Oracle database.

Responsible for weekly interim delivery and strong troubleshooting of post deployment issues

Master in Computer Application: Computer science, Expected in 1999
Bharathidasan University - Tiruchy,
Bachelor of Science: Mathematics, Expected in 1995
The Presidency College - Chennai, India
PGDCA: Computer Science, Expected in 1996
Post Graduate Diploma in Computer Application - Chennai, India

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School Attended

  • Bharathidasan University
  • The Presidency College
  • Post Graduate Diploma in Computer Application

Job Titles Held:

  • Director - Azure Technical Support
  • Director - Developer Support
  • Group / Senior Manager
  • Team Manager
  • Team Leader
  • Team Lead / Senior Database Administrator


  • Master in Computer Application
  • Bachelor of Science

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