Workplace certified Coach - professional coach certification from David Rock institute
Certified public speaker - Toastmasters International
Strong finance skills - IIM certified
Expert in start up of support organization / incubating technologies
Global leader with direct cross timezone org/people management experience
Design experience to drive cloud consumption
Strategized Azure Technical Support for global Infrastructure as a Service Enterprise customers - design and implementation of POD model.
Represented Voice of Customers to engineering executives to improve platform stability and landed better diagnostics / self help / telemetry / tool for support organization and partners.
Modelled new release / readiness to drive adaption and increase Azure consumption.
Managed global organization across regions (direct line reporting) and lead world wide IaaS technical support org span of 300+ employees.
Strategized blended cost to drive efficiency and lead key project to identify new site / vendors to balance FTEs and outsourcers
High level of engineering group engagement to drive service / platform quality.
Instrumental in designing Long Range Planning for Microsoft Azure Technical Support.
Managed Technical Support organization of 300+ span supporting Enterprise Developer customers across products like SQL Server, IIS, ASP, SDK, Visual Studio, Biztalk etc.
Microsoft Developer audience lead for Asia responsible for landing key initiatives to drive windows mobile and web apps.
Identified and solved technical issues with a variety of diagnostic tools.
Lead SQL Server technical support organization for WW Enterprise customers.
Strong partnership with SQL Server engineering group to drive product improvements.
150+ org span with stellar employee and customer satisfaction results
Strong presence in external technical forum with MVPs
Lead a team of SQL Server Technical Support engineers & Technical Advisors.
Strong quality focused initiatives - customer focused culture
Landed Technical Excellence initiatives across products
Responsible for the startup of Oracle Support in India.
Startup of regional support teams - Americas, EMEA & Asia
Start of escalation and RAC support groups.
Strong talent hiring, onboarding and managing experience
Design of support organization and excellent customer satisfaction results delivered
Lead a team of Oracle database administrators and responsible for design and development of multi lingual / currency project.
End to end engagement and accountability to design, development, deployment of custom application across Europe - lead database team in partnership with frontend project team.
Strong database application design keeping future growth in mind with heavy focus on nationalized support ( NLS). Expert in multi lingual / currency aspect of Oracle database.
Responsible for weekly interim delivery and strong troubleshooting of post deployment issues
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