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Direct Support Worker Resume Example

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DIRECT SUPPORT WORKER
Summary
Responsible and mature person who thrives in fast-paced environments. Enjoys working as part of a team to achieve sales goals. Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments. Energetic Sales Associate with a solid understanding of the retail industry. Excellent customer service, communication and listening skills with cash management and POS systems experience. Friendly and enthusiastic Retail Sales Associate. Highly successful at upselling and promoting new products. Talented Sales Associate effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals. Energetic Sales Representative with 5 years of sales experience in-person and over the phone. Money-motivated with strong closing skills.
Experience
Direct Support Worker
March 2011 to February 2012Department of Aging － Wichita, KS
  • I have experience caring for the elderly, with handicaps and amputees.
  • Consistently met or exceeded goals.
  • Consulted with clients to determine their needs & priorities.
  • Demonstrated skillful communication & negotiation skills.
  • Responsible for taking patient to appointments.
sales associate
June 2006 to July 2007Four Season's Dry Cleaners － Wichita, KS
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Wrote sales slips and sales contracts.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Contacted other store locations to determine merchandise availability.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Built relationships with customers to increase likelihood of repeat business.
Assistant Manager
April 1999 to August 2000Kwik Shop － Topeka, KS
  • Answered questions regarding the store and its merchandise.
  • Demonstrated use and care of merchandise.
  • Greeted customers and ascertained customers' needs.
  • Maintained records related to sales.
  • Prepared sales slips and sales contracts.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Stocked shelves and supplies and organized displays.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Verified that all customers received receipts for purchases.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Trained and served as a peer coach for new sales associates.
Crew Leader, Trainer
August 1997 to July 1998Village Inn － Topeka, KS
  • Answered telephone calls and responded to inquiries.
  • Assigned patrons to tables suitable for their needs and according to rotation.
  • Assisted diners with obtaining food from buffet/serving table as needed.
  • Assisted in maintaining preparation and service areas in a sanitary condition Cleaned and inspected galley equipment, kitchen appliances, and work areas Cleaned and organized eating, service, and kitchen areas Cleaned and sterilized equipment and facilities Received and delivered quality products to restaurant from supply warehouse in a timely manner.
  • Consistently stayed under monthly controllable expense budget.
  • Maintained daily cleanliness of broiler and fryers.
  • Executed daily production lists and goals Filled beverage and ice dispensers Greeted each customer with friendly eye contact Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary Kept ice bins filled Loaded trays with accessories Performed other tasks as assigned by the sous chef or chef Planned menus according to employers' needs and diet restrictions Spoke with patrons to ensure satisfaction with food and service Stocked service stations with items such as ice, napkins, and straws Swept and scrubbed floors Took food orders and relayed orders to kitchens or serving counters Trained new employees Wiped tables and seats with dampened cloths, and replaced dirty tablecloths Cleaned work areas, equipment, utensils, dishes, and silverware Cleared and re-set tables at conclusion of each guest meal Collected meal tickets or cash for meals from visitors Emptied garbage to dump site Provided excellent customer service Re-filled individual condiment containers on each table Relayed food orders to cooks.
Education
High School Diploma
Skills
budget, Cash register, coach, Excellent communication, contracts, clients, excellent customer service, Customer service, Staff training, fashion, merchandising, negotiation, organizing, quality, Retail, Sales experience, sales, tables, telephone
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Resume Overview

Companies Worked For:

  • Department of Aging
  • Four Season's Dry Cleaners
  • Kwik Shop
  • Village Inn

Job Titles Held:

  • Direct Support Worker
  • sales associate
  • Assistant Manager
  • Crew Leader, Trainer

Degrees

  • High School Diploma

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