direct care worker resume example with 2+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Proactive client enrichment care with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation. Monitor clients activities and update profiles including phone contact and files.

  • Call Documentation
  • Organization
  • Supervision (Daycare)
  • Fundraising
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Team building
  • Customer service
  • Customer Data Confidentiality
  • Issue and Complaint Resolution
Work History
06/2021 to Current
Direct Care Worker Addus Homecare Corporation Somers, , CA
  • Scheduled and accompanied clients to medical appointments.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Remained alert to problems or health issues of clients and competently responded.
  • Provided primary customer support to internal and external customers.
  • Sought ways to improve processes and services provided.
05/2021 to 06/2021
Food Service Worker Capital Health West Windsor, , CA
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Circulated kitchen area to receive work assignments and identify support tasks.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Plated hot meals and salads in aesthetically pleasing arrangements.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Cooked batches of food according to standard recipes.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Observed customer purchases in line and differentiated between standard portions.
  • Learned other teammates' work tasks to train as backup.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
06/2019 to 04/2020
Church Volunteer, The Current City, , CA
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Developed team communications and information for Leadership meetings.
  • Constructed kids facility, including sourcing materials and labor to meet all needs.
  • Volunteered in children's activities at different locations and in various roles, including holiday events, Daycare and recreational.
  • Taught and cared for children as young as six weeks old in church nursery.
  • Taught Sunday school classes to impart values of faith.
  • Vacuumed carpets, cleaned bathrooms and washed windows to keep church clean.
  • Collected offerings during services and secured cash against loss.
  • Contributed to security during services by monitoring entering guests for signs of weapons or suspicious behaviors.
  • Greeted guests with bulletins, directions and friendly conversation.
  • Took roll for students and volunteers at each event, meeting or gathering.
  • Created engaging environment to foster sense of belonging for participants.
  • Served as positive adult role model for older youth through appropriate dress, speech and attitude.
  • Handled church grounds maintenance needs year-round, including lawn mowing, tree trimming and pest control.
  • Helped with special events such as Vacation Bible School to coordinate resources, spaces and schedules.
  • Led groups of 20+ volunteers on community service missions through areas to preach, educate on Bible teachings and promote the Current Church.
  • De-escalated and resolved conflicts between local peoples and missionary representatives.
Expected in 06/2021 to to
High School Diploma:
Central High School - Fresno, CA

Contemporary dance, Student Volunteer

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Resume Overview

School Attended

  • Central High School

Job Titles Held:

  • Direct Care Worker
  • Food Service Worker
  • Church Volunteer,


  • High School Diploma

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