LiveCareer-Resume

direct care worker resume example with 2+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Proactive client enrichment care with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation. Monitor clients activities and update profiles including phone contact and files.

Skills
  • Call Documentation
  • Organization
  • Supervision (Daycare)
  • Fundraising
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Team building
  • Customer service
  • Customer Data Confidentiality
  • Issue and Complaint Resolution
Work History
06/2021 to Current
Direct Care Worker Addus Homecare Corporation Somers, , CA
  • Scheduled and accompanied clients to medical appointments.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Remained alert to problems or health issues of clients and competently responded.
  • Provided primary customer support to internal and external customers.
  • Sought ways to improve processes and services provided.
05/2021 to 06/2021
Food Service Worker Capital Health West Windsor, , CA
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Circulated kitchen area to receive work assignments and identify support tasks.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Plated hot meals and salads in aesthetically pleasing arrangements.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Cooked batches of food according to standard recipes.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Observed customer purchases in line and differentiated between standard portions.
  • Learned other teammates' work tasks to train as backup.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
06/2019 to 04/2020
Church Volunteer, The Current City, , CA
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Developed team communications and information for Leadership meetings.
  • Constructed kids facility, including sourcing materials and labor to meet all needs.
  • Volunteered in children's activities at different locations and in various roles, including holiday events, Daycare and recreational.
  • Taught and cared for children as young as six weeks old in church nursery.
  • Taught Sunday school classes to impart values of faith.
  • Vacuumed carpets, cleaned bathrooms and washed windows to keep church clean.
  • Collected offerings during services and secured cash against loss.
  • Contributed to security during services by monitoring entering guests for signs of weapons or suspicious behaviors.
  • Greeted guests with bulletins, directions and friendly conversation.
  • Took roll for students and volunteers at each event, meeting or gathering.
  • Created engaging environment to foster sense of belonging for participants.
  • Served as positive adult role model for older youth through appropriate dress, speech and attitude.
  • Handled church grounds maintenance needs year-round, including lawn mowing, tree trimming and pest control.
  • Helped with special events such as Vacation Bible School to coordinate resources, spaces and schedules.
  • Led groups of 20+ volunteers on community service missions through areas to preach, educate on Bible teachings and promote the Current Church.
  • De-escalated and resolved conflicts between local peoples and missionary representatives.
Education
Expected in 06/2021 to to
High School Diploma:
Central High School - Fresno, CA
GPA:
Affiliations

Contemporary dance, Student Volunteer

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Central High School

Job Titles Held:

  • Direct Care Worker
  • Food Service Worker
  • Church Volunteer,

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: