digital ecommerce manager resume example with 12+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Adaptable Manager offering 12 years of experience coordinating operations to achieve set organizational goals. Communicative team leader with expertise in strategic planning, inventory management and loss prevention. Proficient in all Microsoft Applications and Loss prevention software such as Verint &March. Committed to creating, maintaining and developing outstanding team and achieving company goals through innovation and leadership.
Skills
Building & Leading Teams
Communication Skills
Adaptability
Policies and procedures implementation
Financial and cash flow analyses
Staff training and development
Education and Training
Bartlett High School Bartlett IL, Expected in ā āHigh School Diploma: - GPA:
Elgin Community CollegeElgin, ILExpected in ā ā:Criminal Justice - GPA:
Certifications
Wicklander Certified
PLE Certified (Powerlifting Equipment)
Experience
Tirehub - Digital Ecommerce Manager Miami, FL, 06/2021 - Current
Drove Walmart brand development, maintenance and optimization while working closely with team associates & other salaried leadership to effectively align products with consumer demands for their shopping needs
Grew digital business within the facility for general merchandise & grocery with metrics of customer experience, order capacity, first time pick rate, on time delivery and wait time all top of our market.
Planned & Collaborated with my facility store manager & vendor partners to identify areas of opportunities to enhance customer experience which also included strategically diving into process improvements
Utilized social media outlets such as Facebook to advertise digital business along with providing recognition for total store team in all areas of the store
Improved hiring & staff productivity through training, new product development and implementation of sales tools. Utilization of external hiring sites to build applicant talent pool to get the right applicant into the right position
Provided supervisor & talent/development opportunities for up to 200 associates and peer to peer support for 5 other salaried leaderships in the facility. Total yearly sales of 52M with profit exceeding 100% year over year
Oversaw all store operations as Manager on Duty in absence of store manager during PTO/company functions.
Wayfair Llc - Front End Manager Coach Houston, TX, 09/2019 - 05/2021
Managed customer complaints and rectified issues to complete satisfaction from reviewing customer feedback inside the store and online. This included personally calling customers on a daily basis as well as reaching out to customers who provided complements & recognition to store team
Reviewed safety, health and sanitation processes not only at the front end but in total facility and enforced rules to promote security and safety. This includes supporting store manager with regulatory visits and ensuring all paperwork was submitted appropriately
Collaborated with law enforcement on shoplifting and any assistance they needed from the facility. Main point of contact along with facility manager for law enforcement
Managed cash flow of store, including cashier operations, bookkeeping and security. Review of CCTV and review of computer based applications to ensure cash office and facility was inline
Responsible for all front end team associate schedules including maintenance as well as other area schedules for floor staff according to skill sets and coverage needs.
Mitigated risk and oversaw internal and external shoplifter apprehension in 75M & 90M facilities. Advocate of implementation of additional resources needed such as additional cameras, mirrors & merchandise protection prevention devices. Excellent at CCTV footage and video surveillance
Planned, organized and scheduled loss prevention & safety trainings weekly by collaborating with facility store manager, salaried leadership & hourly supervisors & associates. This included hourly associate headcount from 350-400 associates and up to 10-12 salaried leaders.
Assisted Store Manager with driving operations, financial performance & customer experience of 90M facility. Often was the manager on duty in absence of Store manager
Collaborated & built relationships with local PD for asset protection situations along with community partnerships such as Shop with the Cop events
Managed inventory tracking which includes shipping & receiving & claims areas throughout fiscal year cycle. Review of key reporting, utilization of Walmart applications & extensive touring with continued root cause analysis and presentation of my findings to facility manager & market asset protection manager
Traveled throughout Great Chicagoland area through a market of 7 stores to support with Asset Protection responsibilities including interviewing internal associate theft
Walmart - Asset Protection Associate City, STATE, 02/2009 - 01/2016
Identified potential shoplifters and alerted management. Followed company policies such as AP09 for all apprehensions. Apprehensions ranged from 5 internals a month and up to 10 external apprehensions throughout multiple facilities weekly
Controlled reduction of loss inventory by protecting company assets. Responsible for MPP for facility along with teaching other hourly associates about prevention & deterrence
Contacted local law enforcement for immediate assistance per company policy.
Produced well-written reports detailing shoplifting and attempted theft internal & external through APIS.
Reviewed CCTV footage to obtain evidence of theft or store investigations
Responsible for training & development of new associate protection associates within the market
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