Digital Ecommerce Manager resume example with 12+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Adaptable Manager offering 12 years of experience coordinating operations to achieve set organizational goals. Communicative team leader with expertise in strategic planning, inventory management and loss prevention. Proficient in all Microsoft Applications and Loss prevention software such as Verint &March. Committed to creating, maintaining and developing outstanding team and achieving company goals through innovation and leadership.

  • Building & Leading Teams
  • Communication Skills
  • Adaptability
  • Policies and procedures implementation
  • Financial and cash flow analyses
  • Staff training and development
06/2021 to Current
Digital Ecommerce Manager Tirehub Miami, FL,
  • Drove Walmart brand development, maintenance and optimization while working closely with team associates & other salaried leadership to effectively align products with consumer demands for their shopping needs
  • Grew digital business within the facility for general merchandise & grocery with metrics of customer experience, order capacity, first time pick rate, on time delivery and wait time all top of our market.
  • Planned & Collaborated with my facility store manager & vendor partners to identify areas of opportunities to enhance customer experience which also included strategically diving into process improvements
  • Utilized social media outlets such as Facebook to advertise digital business along with providing recognition for total store team in all areas of the store
  • Improved hiring & staff productivity through training, new product development and implementation of sales tools. Utilization of external hiring sites to build applicant talent pool to get the right applicant into the right position
  • Provided supervisor & talent/development opportunities for up to 200 associates and peer to peer support for 5 other salaried leaderships in the facility. Total yearly sales of 52M with profit exceeding 100% year over year
  • Oversaw all store operations as Manager on Duty in absence of store manager during PTO/company functions.
09/2019 to 05/2021
Front End Manager Coach Wayfair Llc Houston, TX,
  • Managed customer complaints and rectified issues to complete satisfaction from reviewing customer feedback inside the store and online. This included personally calling customers on a daily basis as well as reaching out to customers who provided complements & recognition to store team
  • Reviewed safety, health and sanitation processes not only at the front end but in total facility and enforced rules to promote security and safety. This includes supporting store manager with regulatory visits and ensuring all paperwork was submitted appropriately
  • Collaborated with law enforcement on shoplifting and any assistance they needed from the facility. Main point of contact along with facility manager for law enforcement
  • Managed cash flow of store, including cashier operations, bookkeeping and security. Review of CCTV and review of computer based applications to ensure cash office and facility was inline
  • Responsible for all front end team associate schedules including maintenance as well as other area schedules for floor staff according to skill sets and coverage needs.
01/2016 to 09/2019
Asset Protection Manager Lineage Logistics Forest Grove, OR,
  • Mitigated risk and oversaw internal and external shoplifter apprehension in 75M & 90M facilities. Advocate of implementation of additional resources needed such as additional cameras, mirrors & merchandise protection prevention devices. Excellent at CCTV footage and video surveillance
  • Planned, organized and scheduled loss prevention & safety trainings weekly by collaborating with facility store manager, salaried leadership & hourly supervisors & associates. This included hourly associate headcount from 350-400 associates and up to 10-12 salaried leaders.
  • Assisted Store Manager with driving operations, financial performance & customer experience of 90M facility. Often was the manager on duty in absence of Store manager
  • Collaborated & built relationships with local PD for asset protection situations along with community partnerships such as Shop with the Cop events
  • Managed inventory tracking which includes shipping & receiving & claims areas throughout fiscal year cycle. Review of key reporting, utilization of Walmart applications & extensive touring with continued root cause analysis and presentation of my findings to facility manager & market asset protection manager
  • Traveled throughout Great Chicagoland area through a market of 7 stores to support with Asset Protection responsibilities including interviewing internal associate theft
02/2009 to 01/2016
Asset Protection Associate Walmart City, STATE,
  • Identified potential shoplifters and alerted management. Followed company policies such as AP09 for all apprehensions. Apprehensions ranged from 5 internals a month and up to 10 external apprehensions throughout multiple facilities weekly
  • Controlled reduction of loss inventory by protecting company assets. Responsible for MPP for facility along with teaching other hourly associates about prevention & deterrence
  • Contacted local law enforcement for immediate assistance per company policy.
  • Produced well-written reports detailing shoplifting and attempted theft internal & external through APIS.
  • Reviewed CCTV footage to obtain evidence of theft or store investigations
  • Responsible for training & development of new associate protection associates within the market
Education and Training
Expected in
High School Diploma:
Bartlett High School - Bartlett IL,
Expected in
: Criminal Justice
Elgin Community College - Elgin, IL

Wicklander Certified

PLE Certified (Powerlifting Equipment)

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Resume Overview

School Attended

  • Bartlett High School
  • Elgin Community College

Job Titles Held:

  • Digital Ecommerce Manager
  • Front End Manager Coach
  • Asset Protection Manager
  • Asset Protection Associate


  • High School Diploma

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