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Detention Officer Relief Staff Resume Example

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DETENTION OFFICER RELIEF STAFF
Professional Summary

Safety-minded Maintenance Worker tasked with a wide range of responsibilities. Enthusiastic professional promoting excellent attendance record and willing to assist team members in completing assigned tasks.

Skills
  • Problem solving ability
  • Troubleshooting skills
  • Safety and compliance
  • Preventive and reparative maintenance
  • Equipment installation
  • Blueprint and schematic understanding
  • Plumbing repairs
Work History
Detention Officer Relief Staff, 05/2020 to Current
Vigo County Juvenile Justice Center – Terre Haute, IN
  • Supervised and controlled behavior of as many as 16 detainees.
  • Transported detainees throughout facility and off-site to medical appointments and court appearances.
  • Attended to feeding, housing and physical well-being of detainees.
  • Took custody of detainees from arresting officers to begin processing into detention facility.
  • Processed detainees through appropriate identification and documentation processes as part of facility booking procedures.
  • Conducted physical searches of detainees and premises in search of weapons and contraband.
  • Wrote reports and maintained logs of detainee activities and behaviors.
  • Processed visitors and attorneys arriving to see detainees.
  • Regularly conducted security and sanitation checks.
  • Restrained juvenile detainees when disturbances required physical intervention.
  • Built solid relationships with staff and detainees to keep institution safe and secure.
  • Made rounds at specified intervals and conducted head counts and roll calls.
Lead Maintenance Technician, 06/2016 to Current
Courtesy Cleaners – Terre Haute, IN
  • Achieved advanced training on washer, dryer, steam press, steam boiler, and dry clean machine handling and cleaning, safety and equipment utilization procedures
  • Managed, fixed and maintained up-to-date knowledge on washer, dryer, and steam press systems
  • Monitored machines during operation to detect sounds of malfunctioning or excessive vibration and adjusted machines or replaced tools to eliminate problems
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality
  • Maintained air conditioning systems by repairing malfunctioning systems and changing air intake filters
  • Completed preventative maintenance to maintain production and equipment in accordance with safety protocols and company policy
  • Reviewed technical documentation to complete equipment maintenance and repair
  • Kept grounds clean and maintained landscaping by removing debris, watering, fertilizing, and planting
  • Provided functional plumbing by locating and repairing leaks and removing drain clogs
  • Quickly responded to service calls regarding malfunctioning equipment and completed repairs effectively, helping to improving overall employee and customer satisfaction
  • Safely and effectively handled wide range of cleaning products and solutions
  • Emptied and counted quarters from coin-operated washers and dryer
  • Loaded quarters and emptied cash from bill change machines to ensure continued business operation
  • Loaded snack, soda, and soap vending machines weekly to ensure customers had a comfortable experience
  • Reduced opportunities for theft and trespassers by securing building premises
  • Picked up and delivered dry cleaning and wash/dry orders from various business, schools, and personal homes
  • Followed instructions, both orally and written from business owner regarding daily job tasks and duties
  • Reported issues to business owner so that effective resolutions could be immediately put into place
  • Responsible for the safe and smooth operation of two business locations
  • Primary point of contact for all issues when business owner was not available
Customer Service Representative, 06/2009 to 06/2016
Courtesy Cleaners – Terre Haute, IN
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Educated customers on dry clean and shirt service processes, to best meet their expectations and desires
  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Entered customer interaction details in Dry Clean Computer System (DCCS) to track requests, document problems and record solutions offered
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Completed inventory check twice weekly to ensure customer items were not lost or misplaced
  • Completed daily cleaning of all machines in building, as well as restrooms and exterior lot
In-Store Employee and Delivery Driver, 06/2004 to 02/2008
Papa John's Pizza – Terre Haute, IN
  • Promptly and efficiently answered telephone orders to ensure fast return of product to customers
  • Educated customers on promotions to enhance sales
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Maintained clean, sanitized and well-organized food preparation zones
  • Completed on-time deliveries by choosing best and most efficient routes
  • Completed rush deliveries on tight timetables to satisfy customer needs
  • Interpreted maps and followed written and verbal directions
  • Worked overnight shifts during peak periods to meet coverage needs
Education
High School Diploma: 06/2005
Terre Haute North Vigo High School - Terre Haute, IN
  • Graduated with 3.4 GPA and Core-40 diploma
  • Elected as Class Treasurer in 2003
  • Elected as Treasurer for Student Council in 2004
  • Four-year manager of school basketball team
  • Four-year member and Commander of Air Force Junior ROTC unit
Certifications
  • First Aid/CPR Certified
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Resume Overview

Companies Worked For:

  • Vigo County Juvenile Justice Center
  • Courtesy Cleaners
  • Papa John's Pizza

School Attended

  • Terre Haute North Vigo High School

Job Titles Held:

  • Detention Officer Relief Staff
  • Lead Maintenance Technician
  • Customer Service Representative
  • In-Store Employee and Delivery Driver

Degrees

  • High School Diploma : 06/2005

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