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desktop support analyst ii resume example with 3+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Skills
  • Experience using Active Directory, Azure AD, SCCM, and WSUS
  • Experience documenting and support Microsoft Office suite
  • Ability to work in different types of environments
  • Microsoft Cloud solution implementation
  • Quickly adapt to situations
  • Eagerness to learn new systems and new software
  • Ability to find information on support when needed
  • End-user support
  • Leading projects to successful closing
  • Hardware installations
  • Troubleshooting skills
  • Desktop support
Work History
09/2020 to Current Desktop Support Analyst II Anthem, Inc. | Flowood, MS,
  • Form and maintain relationships with leaders of all levels
  • Ability to communicate effectively to all users to help resolve issues
  • Troubleshoot various technical issues dealing with printers, network and phone systems.
  • Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
  • Maintain, analyze, troubleshoot and repair computer systems, hardware and computer peripherals.
  • Installed new hardware and software, patched systems and configured settings.
  • Installed and maintained Windows and desktop software, service packs, patches and anti-virus updates for ~1500 clients.
  • Provided on-site and remote technical support to users.
  • Coordinated with vendors to obtain necessary components and maintain smooth operations.
  • Configured hardware, devices and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Created proofs of concept for innovative new solutions.
  • Lead project team to implementation of multiple solutions and migrations
  • Create and Maintain SOPs
  • Create and Maintain new system designs
  • Collaborate with multiple vendors to obtain new end user compute devices and stay within or under project budget
  • Create and maintain SQL, Power BI & Cherwell reports to aid tracking Asset status
  • Plan and track capital spend to ensure budget is followed
12/2018 to 08/2020 IT - Helpdesk Intern Belmark Inc | De Pere, WI,
  • Form and maintain relationships with leaders of all levels
  • Ability to communicate effectively to all users to help resolve issues
  • Check in/out IT equipment (Monitors, Docking Stations, etc.)
  • Configured hardware, devices and software to set up work stations for employees.
  • Tier 1 support for all hardware and software
  • Update and maintain email groups
  • Work with multiple management systems to maintain device update compliance
  • Create tickets for any issues and phone calls in ticketing system
  • Work with VMWare to access servers
  • Work in Active Directory Users and Computers to reset passwords, unlock accounts, and update users as necessary
  • Work in Active Directory to maintain all computer's and ensure they are in proper OU
  • Create/maintain high level folders in any network shares
  • Work with MDM and DEP solutions to setup, support, and maintain all iPhone's and iPad's within company
  • Work with anti-virus to ensure security throughout all company laptops
  • Work in and support all Microsoft office products, including Teams
  • Create and maintain documentation in our Knowledge Base for support purposes
  • Create end user documentation on new and existing software and hardware
  • Support Zoom Video Conferencing software and Zoom conference rooms
  • Organized and detail-oriented with a strong work ethic
Education
Expected in 05/2020 to to Associate of Applied Science | Information Technology - Network Specialist Fox Valley Technical College, Appleton, WI GPA:
Expected in 05/2017 to to High School Diploma | Ripon High School, Ripon, WI GPA:

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Resume Overview

School Attended

  • Fox Valley Technical College
  • Ripon High School

Job Titles Held:

  • Desktop Support Analyst II
  • IT - Helpdesk Intern

Degrees

  • Associate of Applied Science
  • High School Diploma

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