desktop support analyst resume example with 7+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Flexible hard worker ready to learn and contribute to team success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Enthusiastic professional, highly experienced and highly motivated certified AWS solutions Architect/Engineer and Comptia Security plus, with about 7 years of experience in the IT-Cloud environments with proficiency in cloud orchestration, security, identity and access management, monitoring and event management, governance and compliance, application delivery, data protection, image and patch management, self-service and ops analytics in AWS cloud environments. Possesses in depth experience of designing effective solutions for cloud and physical deployment, transitioning multiple projects and ensuring seamless end to end delivery of services.



Cloud Orchestration/Automation:

AWS CloudFormation, AWS Lambda, AWS Systems Manager, AWS SSM Parameter Store, Ansible, AWS Security:

AWS Security Hub, AWS Guard Duty, AWS Shield, AWS Firewall Manager, AWS Inspector, etc Monitoring & Event Management:

AWS CloudWatch (Events & Logs), AWS SNS, AWS S3 Identity & Access Management:

AWS Organization, AWS IAM, AWS AD Connector, Active Directory, AWS Workspaces, AWS Secrets Manager, etc Governance & Compliance:

AWS Config Rules, AWS Organization, AWS Control Tower, AWS Trusted Advisor, AWS Well Architected Tool, AWS Budgets, AWS License Manager, etc Programming Languages:

Bash, JSON, YML Application Delivery:

Jira, Confluence, Jenkins,github, AWS Code Pipeline, AWS Code Commit, Data Protection:

AWS Certificate Manager, AWS KMS, Snapshot Lifecyle Manager, AWS Cloud HSM, Self Service: Service Catalog Network: VPC, VGW, TGW, CGW, IGW, NGW etc Image & Patch:

AWS SSM Patch Manager, AWS Golden AMI Pipeline Setting up CI/CD Pipelines via Jenkins integration.

Experience in using source control tools such as GIT and SVN.

Involved in activities resolving branching and merging conflicts. Experience in Jenkins, setting up CI for new branches, build automation, Plugin management, Securing Jenkins, and configured master/slave. Experience in using source control tools such as GIT.

Involved in activities resolving branching and merging conflicts. Understanding of Open shift platform in managing Docker containers using Docker swarm, Kubernetes Clusters Writing Docker and Kubernetes files to build the micro-service applications IAC. Terraform and Cloudformation

Education and Training
UNIVESRTY oF DSCHANG CAMEROON, Expected in 06/2014 Bachelor of Science : Computer And Information Sciences - GPA :
Fayetteville Technical Community College Fayetteville, NC Expected in 07/2017 Associate of Science : GENERAL SCIENCE - GPA :
C.H. Robinson Worldwide, Inc. - Desktop Support Analyst
Chula Vista, CA, 12/2019 - Current
  • Supported users with in-person and remote technical assistance.
  • Diagnosed and serviced desktops, laptops, software applications and equipment such as printers and fax machines.
  • Participated in maintaining approved vendor lists for hardware repairs, advising internal and external personnel on providers of replacement parts.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Built and oversaw network infrastructure comprised of various virtual products
  • Upgraded laptops/desktops, improving speed and performance.
  • Installed, configured and set up PCs in stores for optimal operation and reporting.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.

Coordinated and enhanced existing databases and established new databases as part of initiative

Motion Recruitment - AWS Solutions Architect
Mission Viejo, CA, 08/2014 - 07/2021
  • Collaborated closely with client to assist client with emergent technical issues each week to provide updates on project direction.
  • Gathered, defined and translated client requirements into product stories and actionable tasks.
  • Established hosting for each website and completed go-live process by uploading sites to host account.
  • Validated code for proper structuring, security and compatibility with different browsers, devices or operating systems.
  • Worked extensively with engineering staff to better understand work load of a cloud solutions and benefits to projects.
  • Created and implemented firewalls, encryption strategies and other critical security measures.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Monitored project progress, timelines, scope and financials to stay within budgetary parameters.
  • Maintained base installations, configurations, customizations and security setups of IT systems.
Alteryx Inc. - Cloud Engineer
Salt Lake City, UT, 10/2017 - 12/2019
  • Evaluated and processed cloud service contracts.
  • Managed organization on-premise hardware and software.
  • Boosted cloud development by creating functions, applications and databases for users.
  • Performed best practices by creating systems with fast load times, multiple browser support and minimal memory usage.
  • Implemented cloud policies, managed technology requests and maintained service availability.
  • Established secure cloud environments by evaluating firewalls and monitoring threats.
  • Devised and deployed system improvements to boost storage environment reliability and effectiveness.
  • Defined technical integration strategy and develop integration plans.
  • Handled troubleshooting tasks for Local Area Networks, Wide Area Networks and voice systems to reduce network connectivity problems.
  • Provided exemplary helpdesk service and support to assist customers.

Studied network security logs to identify and eliminate unnecessary calls and internal threats using VPC flow logs, to capture API calls

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Resume Overview

School Attended

  • Fayetteville Technical Community College

Job Titles Held:

  • Desktop Support Analyst
  • AWS Solutions Architect
  • Cloud Engineer


  • Bachelor of Science
  • Associate of Science

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