Desktop Support Analyst resume example

• Collaborated closely with client to assist client with emergent technical issues each week to provide updates on project direction.
• Gathered, defined and translated client requirements into product stories and actionable tasks.
• Established hosting for each website and completed go-live process by uploading sites to host account.
• Validated code for proper structuring, security and compatibility with different browsers, devices or operating systems.
• Worked extensively with engineering staff to better understand work load of a cloud solutions and benefits to projects.
• Created and implemented firewalls, encryption strategies and other critical security measures.
• Maintained clean and well-organized environment for client happiness and safety.
• Monitored project progress, timelines, scope and financials to stay within budgetary parameters.
• Maintained base installations, configurations, customizations and security setups of IT systems.

• Evaluated and processed cloud service contracts.
• Managed organization on-premise hardware and software.
• Boosted cloud development by creating functions, applications and databases for users.
• Performed best practices by creating systems with fast load times, multiple browser support and minimal memory usage.
• Implemented cloud policies, managed technology requests and maintained service availability.
• Established secure cloud environments by evaluating firewalls and monitoring threats.
• Devised and deployed system improvements to boost storage environment reliability and effectiveness.
• Defined technical integration strategy and develop integration plans.
• Handled troubleshooting tasks for Local Area Networks, Wide Area Networks and voice systems to reduce network connectivity problems.
• Provided exemplary helpdesk service and support to assist customers.

Studied network security logs to identify and eliminate unnecessary calls and internal threats using VPC flow logs, to capture API calls