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desktop support analyst resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Seeking a position of IT Specialist in your reputable establishment. Using experience and IT knowledge to create, modify and maintain your computer, network systems and applications, providing technical support resolution to end-user and help drive city growth by solving variety of technical challenges SKILL Excellent technical knowledge of hardware, software, networking and troubleshooting Strong customer services and good written/verbal communication Excellent ability to resolved end users problem on timely manner Strong knowledge of techniques and procedures steps to identify, analyze, testing, evaluate and document the resolution. Strong ability to accomplish multi-task in a challenging and dynamic real-time support environment Analytical, Forward thinking, well-organized, energetic and a team player Excellent knowledge of Virtualization, Remote Access, Imaging, backup and restore procedures
Highlights
Micro Computer repairs and Maintenance, LAN / WAN Networking, Database Administration and ITIL Foundation. Installation, Configure, Networking, Repairs and Maintenance. Microsoft Windows (XP, Vista, 7, 8 and 2003, 2008, 2012 Server, Active Directory, MS SQL), MS Office suite, UNIX, Linux and Mac OSX. LAN/ WAN networking and troubleshooting (switches, routers); Blackberries and Mobile devices, Cisco Agent, Virtualization, Remote Access, Imaging, backup and restore procedures; antivirus and other applications.
Education
Federal Polytechnic , Kwara Expected in Bachelor's Degree : Computer Science - GPA : Computer Science
Osun State Polytechnic Iree , Expected in Associate's Degree : Computer Science - GPA : Computer Science
Olode Grammar School Olode , Expected in : - GPA :
Accomplishments
Experience
C.H. Robinson Worldwide, Inc. - Desktop Support Analyst
Milwaukee, WI, 11/2014 -
  • Member of technical team for desktop deployment and inventory of all equipment and software asset in Morgan Stanley Las Vegas office.
  • During the project new PCs was installed and the End User data on the old PCs was transferred to the new PCs using the Data Migration tool.
  • The standalone installation for single user databases and Master installation for workstations that host multi-user databases, non-master installation for workstations that connect to multi user databases located on another workstation.
Ridgeline - IT Support Specialist
New York City, NY, 02/2014 - 08/2014
  • Provide a point of contact for end-users to receive support and maintenance the desktop and laptop computing environment.
  • Installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance.
  • Ensure all systems and architecture related regulatory requirements for networks and Company is compliant with all licensing requirements.
  • Upgrades and repairs computer hardware and Configures and installs new PCs, installing needed peripherals and software, and connects PC to network.
  • Interview users to collect information about problems and lead users through diagnostic procedures to determine source of error as well as educate and instruct end-users on various application and hardware issues.
  • Provide follow up and progress updates to the users.
  • Logs open ticket call progress in the tracking software on a daily basis.
City Of Carson City, Nv - Network Analyst
, , 10/2014 - 12/2014
  • Sets up, installs, configures, and supports internal and external networks; Deploy and maintains all systems applications, security, and network configurations.
  • Monitors and responds to hardware and software while utilizing a variety of testing tools and techniques; Installs and configures network hardware and software; Administers network security; Sets up new users and deletes old users from the network; Provides server maintenance; installs communication cabling for both voice and data projects; installs cable supports; tests and terminates cable lines.
  • Deploy of images by using hard drive cloning devices and drive imaging software such as Acronis True Image, Microsoft System Center Configuration Manager (SCCM), Paragon Drive Backup, Norton Ghost, Far stone and many more.
  • Ensures the stable operation of the users' personal computer(s) and/or computer network - includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all hardware, software and communication links.
Skills
A+, Active Directory, antivirus, Backup, cable, cabling, Cisco, computer hardware, hardware, Data Migration, Database Administration, databases, hard drive, Image, Imaging, inventory, ITIL, LAN, Linux, Mac, Access, MS Office suite, office, Microsoft Windows (XP, Monitors, network hardware, network security, network, Networking, networks, Norton Ghost, all PC hardware, peripherals, progress, Repairs, repairing, routers, MS SQL, switches, troubleshooting, UNIX, Upgrades, upgrading, Vista, voice and data, WAN

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Resume Overview

School Attended

  • Federal Polytechnic
  • Osun State Polytechnic Iree
  • Olode Grammar School Olode

Job Titles Held:

  • Desktop Support Analyst
  • IT Support Specialist
  • Network Analyst

Degrees

  • Bachelor's Degree
  • Associate's Degree

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