Innovative achievement-oriented Desktop Engineering Manager with extensive
experience at integrating technical projects in an enterprise environment. Able to convey technical issues and material to non-technical audiences. Highly qualified leader and program manager with 20+ years experience and lead a team of desktop engineers to provide endpoint management engineering and support.
Helpdesk support rep. Responsible for troubleshooting and remediation of incident response tickets entered through Bloomberg's proprietary help desk ticketing system. Including software installation, Operating System issues, access issues, file and drive access permission.
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