(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. .

  • Training Materials Development
  • Attention to Detail
  • Multitasking and Prioritization
  • Customer Service Support
  • Organizational Skills
  • Conflict Resolution
  • Database Management
DMACC Ankeny, IA, Expected in GED : - GPA :
  • 08 / 99 - 08 / 99 John Deere Credit Master Collector
  • 01 / 90 U.S. Army Ft. Dix, NJ. Petroleum Vehicle Operations Course
  • 10 / 89 U.S. Army Ft. Lee, VA. Petroleum Supply Specialist Course
  • 10 / 89 U.S. Army Ft. Lee, VA. Hazardous Materials Certification
  • 10 / 89 U.S. Army Ft. Lee, VA. Fire Fighting and Prevention Certification
  • 10 / 89 U.S. Army Certificate of Training, U.S. Army Quartermaster School
  • 10 / 89 U.S. Army Certificate of Affiliation , U.S. Army Quartermaster Corps Regiment
  • 01 / 90 U.S. Army Certificate of Training, 36th Transportation, 5th Brigade
  • 01 / 90 U.S. Army Certificate of Achievement Commandant's List, class 22-90 Ft. Dix, NJ
  • 02 / 91 U.S. Army Certificate of Appreciation, Wildflecken Training Area, Wildflecken, Germany
  • 02 / 92 U.S. Army Honorable Discharge
  • Resolved product issue through educating customer on proper packaging and mail markings.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Customer Relations - Liaison between Postal Service and high volume mailers and businesses.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Testing in regulating all commercial transactions involving weighing or measuring; regulating all devices used commercially to determine
    weight, measure or count; and enforcing state and federal regulations.
  • Inspect and tests various types of meters, including vapor, water, and liquefied petroleum gas meters; inspects, tests, and approves the calibration of tank trucks and trailers, measurements of truck beds, and cubic volumes of containers.
  • Inspect, test, and seal commercial weighing and measuring devices, such as platform, computing, spring, prescription, and public weigh master scales.
  • Checked public weigh masters' licenses and records of weight certificates
  • Enforce State laws in regard to packaging of commodities and other phases of weights and measures, including sales of petroleum products, antifreeze, and brake fluid.
  • Fraud investigations in regard to credit cards and large equipment loans.
  • Coach, train, and mentor new and transitioning employees
  • Quality control
Work History
Rr Donnelley & Sons - Delivery Support Specialist
Seattle, WA, 01/2018 - Current
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Used various Microsoft and proprietary software to create and updated tracking documents.
  • Assisted mailers, postal customers, and field offices with all support needs.
  • Created, analyzed, and maintained various reports from operational and performance metrics to ensuring all federal and state regulations records with accuracy and efficiency.
  • Resolved logistical, vendor, and customer concerns with little oversight.
  • Collected, aggregated, verified and monitored trend data.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used coordination and planning skills to achieve results according to schedule.
USPS - Business Service Network Representative
City, STATE, 02/2014 - 01/2018
  • Tracked and analyzed reports to determine needed improvements.
  • Generated reports of findings to help management with making key decisions i assisting our larger business customers.
  • Educated staff on organizational mission and procedures to help employees achieve success.
  • Frequently inspected production area to verify all mailings were accepted, processed, and delivered properly.
  • Collected, arranged and input information into database system.
  • Assisted various departments with change by communicating new improvement plans and expectations.
  • Coached staff on daily performance and conducted evaluations to constructively address concerns.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Gathered, organized and input information into digital database.
  • Observed packing operations to verify conformance to specifications.
  • Serve as essential link between customers and postal operations to impact customer’s satisfaction, revenue growth, and retention.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease
USPS - Supervisor of Distribution and Operations and Acti
City, STATE, 06/2009 - 02/2014
  • Oversaw day to day operations and employees in given department at Des Moines Processing and Distribution Plant. Mail volume ranges up to several million letters, larger flats, and packages per eight hour processing shift.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Tracked production and quality control systems to proactively identify deficiencies with processing equipment and staffing.
  • Led warehouse improvement initiatives to advance operational efficiencies and decrease operational costs.
  • Used hand-held devices and computers to record and monitor production levels and completed audits to uncover and address inaccuracies.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Created and enforced detailed organization processes to increase quality service standards.
  • Operated postal computer system, hand-held inventory control device and calculator to keep proper records for my employees and operational areas.
  • Communicated information between upper management and my employees on production levels, and expectations.
  • Coordinated with other supervisors on tour and incoming tours, to more effectively process and move mail.
  • Divided and categorized cargo received and redirected shipments in response to customer requests and needs of service.
  • Managed scheduling and task delegation for daily department area and plant when acting as backup Manager.
  • Performed freight processing functions, assisting associates with irregularities in logistics, as well as incoming and outgoing mail.
USPS - Mail Handler
City, STATE, 11/2007 - 06/2009
  • Used automated mail processing equipment to sort and collate mail.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Separate out mail so it goes to proper areas within plant to be processed.
  • Redistribute containerized mail, collect and distribute mail once processed to proper location to be dispatched to our customers in timely manner.
  • Loaded and off loaded containers and delivered to correct processing area.

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Job Titles Held:

  • Delivery Support Specialist
  • Business Service Network Representative
  • Supervisor of Distribution and Operations and Acti
  • Mail Handler


  • GED

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