Delivery Support Specialist Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. .

  • Tracking and Documentation
  • Documentation Development
  • Training Materials Development
  • Organizational Skills
  • Verbal and Written Communication
Work History
01/2018 to Current
Delivery Support Specialist Chenega Corporation Philadelphia, PA,
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Used various Microsoft and proprietary software to create and updated tracking documents.
  • Assisted mailers, postal customers, and field offices with all support needs.
  • Created, analyzed, and maintained various reports from operational and performance metrics to ensuring all federal and state regulations records with accuracy and efficiency.
  • Resolved logistical, vendor, and customer concerns with little oversight.
  • Collected, aggregated, verified and monitored trend data.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used coordination and planning skills to achieve results according to schedule.
02/2014 to 01/2018
Business Service Network Representative USPS City, STATE,
  • Tracked and analyzed reports to determine needed improvements.
  • Generated reports of findings to help management with making key decisions i assisting our larger business customers.
  • Educated staff on organizational mission and procedures to help employees achieve success.
  • Frequently inspected production area to verify all mailings were accepted, processed, and delivered properly.
  • Collected, arranged and input information into database system.
  • Assisted various departments with change by communicating new improvement plans and expectations.
  • Coached staff on daily performance and conducted evaluations to constructively address concerns.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Gathered, organized and input information into digital database.
  • Observed packing operations to verify conformance to specifications.
  • Serve as essential link between customers and postal operations to impact customer's satisfaction, revenue growth, and retention.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
06/2009 to 02/2014
Supervisor of Distribution and Operations USPS City, STATE,
  • Oversaw day to day operations and employees in given department at Des Moines Processing and Distribution Plant.
  • Mail volume ranges up to several million letters, larger flats, and packages per eight hour processing shift.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Tracked production and quality control systems to proactively identify deficiencies with processing equipment and staffing.
  • Led warehouse improvement initiatives to advance operational efficiencies and decrease operational costs.
  • Used hand-held devices and computers to record and monitor production levels and completed audits to uncover and address inaccuracies.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Created and enforced detailed organization processes to increase quality service standards.
  • Operated postal computer system, hand-held inventory control device and calculator to keep proper records for my employees and operational areas.
  • Communicated information between upper management and my employees on production levels, and expectations.
  • Coordinated with other supervisors on tour and incoming tours, to more effectively process and move mail.
  • Divided and categorized cargo received and redirected shipments in response to customer requests and needs of service.
  • Managed scheduling and task delegation for daily department area and plant when acting as backup Manager.
  • Performed freight processing functions, assisting associates with irregularities in logistics, as well as incoming and outgoing mail.
11/2007 to 06/2009
Mail Handler USPS City, STATE,
  • Used automated mail processing equipment to sort and collate mail.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Separate out mail so it goes to proper areas within plant to be processed.
  • Redistribute containerized mail, collect and distribute mail once processed to proper location to be dispatched to our customers in timely manner.
  • Loaded and off loaded containers and delivered to correct processing area.
Expected in
DMACC - Ankeny, IA
  • Resolved product issue through educating customer on proper packaging and mail markings.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Customer Relations - Liaison between Postal Service and high-volume mailers and businesses.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Testing in regulating all commercial transactions involving weighing or measuring; regulating all devices used commercially to determine weight, measure or count; and enforcing state and federal regulations.
  • Inspect and tests various types of meters, including vapor, water, and liquefied petroleum gas meters; inspects, tests, and approves the calibration of tank trucks and trailers, measurements of truck beds, and cubic volumes of containers.
  • Inspect, test, and seal commercial weighing and measuring devices, such as platform, computing, spring, prescription, and public weigh master scales.
  • Checked public weigh masters' licenses and records of weight certificates.
  • Enforce State laws in regard to packaging of commodities and other phases of weights and measures, including sales of petroleum products, antifreeze, and brake fluid.
  • Fraud investigations in regard to credit cards and large equipment loans.
  • Coach, train, and mentor new and transitioning employees.
  • Quality control.

01 / 90 U.S. Army Ft. Dix, NJ. Petroleum Vehicle Operations Course

10 / 89 U.S. Army Ft. Lee, VA. Petroleum Supply Specialist Course

10 / 89 U.S. Army Ft. Lee, VA. Hazardous Materials Certification 1

0 / 89 U.S. Army Ft. Lee, VA. Fire Fighting and Prevention Certification

10 / 89 U.S. Army Certificate of Training, U.S. Army Quartermaster School

10 / 89 U.S. Army Certificate of Affiliation, U.S. Army Quartermaster Corps Regiment

01 / 90 U.S. Army Certificate of Training, 36th Transportation, 5th Brigade

01 / 90 U.S. Army Certificate of Achievement Commandant's List, class 22-90 Ft. Dix, NJ

02 / 91 U.S. Army Certificate of Appreciation, Wildflecken Training Area, Wildflecken, Germany

02 / 92 U.S. Army Honorable Discharge

08 / 99 - 08 / 99 John Deere Credit Master Collector

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Resume Overview

School Attended
Job Titles Held:
  • Delivery Support Specialist
  • Business Service Network Representative
  • Supervisor of Distribution and Operations
  • Mail Handler
  • GED