IT Support Technician | InfoSec Analyst Technically sophisticated in applying customer-centric approach to improve technical support operations within dynamic, fast-paced environments. Strong leadership abilities with success developing teams of technicians to respond to and resolve all the requirements of corporate users and C-level executives. Demonstrates solid awareness of business solutions, maintaining keen focus in area of collaboration, documentation management, and CRM to accelerate expansion and support company growth. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of SOPs. Motivated to learn, grow and excel in the IT industry.
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