Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Information Security Specialist with passion for aligning security architecture plans and processes with security standards and business goals. Extensive experience developing and testing security framework for cloud-based software. Versed in robust network defense strategies. Strong leadership abilities with success developing teams of technicians to respond to and resolve all the requirements of corporate users and C-level executives. Demonstrate solid awareness of business solutions, maintaining keen focus in area of collaboration, documentation management, and CRM to accelerate expansion and support company growth.

  • Team Leadership and Training
  • Active Directory/Identity and Access Management (IAM)
  • Client Support / Escalations
  • User Training and Support
  • Communication (Written / Oral)
  • Data security
  • Service Now (Ticketing System)
  • Customer Service Management
  • Technical Documentation / Reporting
  • Process Improvement Initiatives
  • Software and Hardware Troubleshooting, Desktop Support, Help Desk, SCCM, Active Directory, MS Office Suite,
Work History
10/2019 to 07/2020 Data Security Analyst Ally | Atlanta, GA,
  • Generate new accounts and handle user terminations.
  • Monitor Splunk database reports.
  • Perform ongoing security events monitoring and remediation.
  • Responsible for IT security documentation.
  • Work independently in a highly dynamic environment.
  • Take personal ownership of issues, ensure a high degree of accuracy with all communication/deliverables, complete tasks according to committed timelines and communicate with customers in a consistent manner.
  • Actively monitor assigned tickets, document activities thoroughly, and resolve issues within the established SLA in a consistent manner.
  • Lead and mentor others and help develop skills for other team members.
  • Monitor use of data files and regulated access to protect secure information.
  • Recommend improvements in procedures.
  • RSA for Identity Governance and Lifecycle (IGLC)
  • Hitachi ID for Privileged account management (PAM)
03/2019 to 05/2019 IAM Administrator / IT Infrastructure Chewy, Inc | City, STATE,
  • Partner with organization to ascertain pain points and gain in-depth understanding of departmental strategy to create streamlined system solutions that align technical needs with corporate objectives.
  • Investigate information systems and lead design, specification, and selection of information system solutions, considering functionality, data, security, integration, infrastructure, and performance.
  • Leverage technical sophistication and industry expertise to enhance existing procedures.
  • Engage with systems group to handle escalations in timely fashion while working within parameters of policies and procedures; additionally, adhere to SOP and SOX requirements.
  • Interface with users to grant access to security groups in AD utilizing role-based access controls; generate new accounts and handle user terminations.
  • Quickly mastered internal processes, contributing to development of continuous improvements.
09/2017 to 02/2019 Realtor / Sales Associate EXp Realty | City, STATE,
  • Developed and executed strategies focusing on service excellence to build customer loyalty and generate new revenue streams.
  • Evaluated market research and adjusted strategies to meet changing market and competitive conditions.
  • Designed strategic branding, sales, and marketing campaigns to engage potential buyers and promote available properties.
  • Established solid industry relationships with other real estate professionals, builders, appraisers, and loan officers to drive efficiency of buying process.
  • Cultivated strong partnerships with property owners and potential buyers, and built innovative branding, sales, and marketing campaigns to promote available properties.
03/2001 to 06/2017 Desktop Support Lead Manager 1 AutoNation | City, STATE,
  • Served as integral member of support team to manage workflow and handle ticket and service requests in timely fashion.
  • Worked diligently to provide desktop support to more than 350 users in corporate environment, in addition to handling executive-level support inquiries.
  • Provided effective diagnostic evaluation of end-user needs and identified, researched, documented, escalated, and resolved technical problems.
  • Delivered next level leaders into open positions, training and mentoring teams to drive department results; provided constructive feedback, fostering an environment of continuous improvements.
  • Partnered with IT leadership teams to ensure organizational employees were provided optimal support on desktops / workstations, laptops, and handheld communication devices.
  • Oversaw team performance, ensuring delivery of highest quality of service, in addition to facilitating team training and assisting HR department to streamline onboarding process.
  • Slashed printer expenses by 30% through reduction in repair costs and introduced improvements to procurement process.
Expected in 05/1982 Associate of Arts | General Studies Miami Dade College, Miami, FL GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended

  • Miami Dade College

Job Titles Held:

  • Data Security Analyst
  • IAM Administrator / IT Infrastructure
  • Realtor / Sales Associate
  • Desktop Support Lead Manager 1


  • Associate of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: