Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Information Security Specialist with passion for aligning security architecture plans and processes with security standards and business goals. Extensive experience developing and testing security framework for cloud-based software. Versed in robust network defense strategies. Strong leadership abilities with success developing teams of technicians to respond to and resolve all the requirements of corporate users and C-level executives. Demonstrate solid awareness of business solutions, maintaining keen focus in area of collaboration, documentation management, and CRM to accelerate expansion and support company growth.
Skills
Team Leadership and Training
Active Directory/Identity and Access Management (IAM)
Client Support / Escalations
User Training and Support
Communication (Written / Oral)
Data security
Service Now (Ticketing System)
Customer Service Management
Technical Documentation / Reporting
Process Improvement Initiatives
Software and Hardware Troubleshooting, Desktop Support, Help Desk, SCCM, Active Directory, MS Office Suite,
Work History
10/2019 to 07/2020Data Security AnalystAlly | Atlanta, GA,
Generate new accounts and handle user terminations.
Monitor Splunk database reports.
Perform ongoing security events monitoring and remediation.
Responsible for IT security documentation.
Work independently in a highly dynamic environment.
Take personal ownership of issues, ensure a high degree of accuracy with all communication/deliverables, complete tasks according to committed timelines and communicate with customers in a consistent manner.
Actively monitor assigned tickets, document activities thoroughly, and resolve issues within the established SLA in a consistent manner.
Lead and mentor others and help develop skills for other team members.
Monitor use of data files and regulated access to protect secure information.
Recommend improvements in procedures.
RSA for Identity Governance and Lifecycle (IGLC)
Hitachi ID for Privileged account management (PAM)
03/2019 to 05/2019IAM Administrator / IT InfrastructureChewy, Inc | City, STATE,
Partner with organization to ascertain pain points and gain in-depth understanding of departmental strategy to create streamlined system solutions that align technical needs with corporate objectives.
Investigate information systems and lead design, specification, and selection of information system solutions, considering functionality, data, security, integration, infrastructure, and performance.
Leverage technical sophistication and industry expertise to enhance existing procedures.
Engage with systems group to handle escalations in timely fashion while working within parameters of policies and procedures; additionally, adhere to SOP and SOX requirements.
Interface with users to grant access to security groups in AD utilizing role-based access controls; generate new accounts and handle user terminations.
Quickly mastered internal processes, contributing to development of continuous improvements.
09/2017 to 02/2019Realtor / Sales AssociateEXp Realty | City, STATE,
Developed and executed strategies focusing on service excellence to build customer loyalty and generate new revenue streams.
Evaluated market research and adjusted strategies to meet changing market and competitive conditions.
Designed strategic branding, sales, and marketing campaigns to engage potential buyers and promote available properties.
Established solid industry relationships with other real estate professionals, builders, appraisers, and loan officers to drive efficiency of buying process.
Cultivated strong partnerships with property owners and potential buyers, and built innovative branding, sales, and marketing campaigns to promote available properties.
03/2001 to 06/2017Desktop Support Lead Manager 1AutoNation | City, STATE,
Served as integral member of support team to manage workflow and handle ticket and service requests in timely fashion.
Worked diligently to provide desktop support to more than 350 users in corporate environment, in addition to handling executive-level support inquiries.
Provided effective diagnostic evaluation of end-user needs and identified, researched, documented, escalated, and resolved technical problems.
Delivered next level leaders into open positions, training and mentoring teams to drive department results; provided constructive feedback, fostering an environment of continuous improvements.
Partnered with IT leadership teams to ensure organizational employees were provided optimal support on desktops / workstations, laptops, and handheld communication devices.
Oversaw team performance, ensuring delivery of highest quality of service, in addition to facilitating team training and assisting HR department to streamline onboarding process.
Slashed printer expenses by 30% through reduction in repair costs and introduced improvements to procurement process.
Education
Expected in 05/1982Associate of Arts | General StudiesMiami Dade College, Miami, FLGPA:
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