Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Information Security Specialist with passion for aligning security architecture plans and processes with security standards and business goals. Extensive experience developing and testing security framework for cloud-based software. Versed in robust network defense strategies. Strong leadership abilities with success developing teams of technicians to respond to and resolve all the requirements of corporate users and C-level executives. Demonstrate solid awareness of business solutions, maintaining keen focus in area of collaboration, documentation management, and CRM to accelerate expansion and support company growth.

Skills
  • Team Leadership and Training
  • Active Directory/Identity and Access Management (IAM)
  • Client Support / Escalations
  • User Training and Support
  • Communication (Written / Oral)
  • Data security
  • Service Now (Ticketing System)
  • Customer Service Management
  • Technical Documentation / Reporting
  • Process Improvement Initiatives
  • Software and Hardware Troubleshooting, Desktop Support, Help Desk, SCCM, Active Directory, MS Office Suite,
Work History
10/2019 to 07/2020 Data Security Analyst Ally | Atlanta, GA,
  • Generate new accounts and handle user terminations.
  • Monitor Splunk database reports.
  • Perform ongoing security events monitoring and remediation.
  • Responsible for IT security documentation.
  • Work independently in a highly dynamic environment.
  • Take personal ownership of issues, ensure a high degree of accuracy with all communication/deliverables, complete tasks according to committed timelines and communicate with customers in a consistent manner.
  • Actively monitor assigned tickets, document activities thoroughly, and resolve issues within the established SLA in a consistent manner.
  • Lead and mentor others and help develop skills for other team members.
  • Monitor use of data files and regulated access to protect secure information.
  • Recommend improvements in procedures.
  • RSA for Identity Governance and Lifecycle (IGLC)
  • Hitachi ID for Privileged account management (PAM)
03/2019 to 05/2019 IAM Administrator / IT Infrastructure Chewy, Inc | City, STATE,
  • Partner with organization to ascertain pain points and gain in-depth understanding of departmental strategy to create streamlined system solutions that align technical needs with corporate objectives.
  • Investigate information systems and lead design, specification, and selection of information system solutions, considering functionality, data, security, integration, infrastructure, and performance.
  • Leverage technical sophistication and industry expertise to enhance existing procedures.
  • Engage with systems group to handle escalations in timely fashion while working within parameters of policies and procedures; additionally, adhere to SOP and SOX requirements.
  • Interface with users to grant access to security groups in AD utilizing role-based access controls; generate new accounts and handle user terminations.
  • Quickly mastered internal processes, contributing to development of continuous improvements.
09/2017 to 02/2019 Realtor / Sales Associate EXp Realty | City, STATE,
  • Developed and executed strategies focusing on service excellence to build customer loyalty and generate new revenue streams.
  • Evaluated market research and adjusted strategies to meet changing market and competitive conditions.
  • Designed strategic branding, sales, and marketing campaigns to engage potential buyers and promote available properties.
  • Established solid industry relationships with other real estate professionals, builders, appraisers, and loan officers to drive efficiency of buying process.
  • Cultivated strong partnerships with property owners and potential buyers, and built innovative branding, sales, and marketing campaigns to promote available properties.
03/2001 to 06/2017 Desktop Support Lead Manager 1 AutoNation | City, STATE,
  • Served as integral member of support team to manage workflow and handle ticket and service requests in timely fashion.
  • Worked diligently to provide desktop support to more than 350 users in corporate environment, in addition to handling executive-level support inquiries.
  • Provided effective diagnostic evaluation of end-user needs and identified, researched, documented, escalated, and resolved technical problems.
  • Delivered next level leaders into open positions, training and mentoring teams to drive department results; provided constructive feedback, fostering an environment of continuous improvements.
  • Partnered with IT leadership teams to ensure organizational employees were provided optimal support on desktops / workstations, laptops, and handheld communication devices.
  • Oversaw team performance, ensuring delivery of highest quality of service, in addition to facilitating team training and assisting HR department to streamline onboarding process.
  • Slashed printer expenses by 30% through reduction in repair costs and introduced improvements to procurement process.
Education
Expected in 05/1982 Associate of Arts | General Studies Miami Dade College, Miami, FL GPA:

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Resume Overview

School Attended

  • Miami Dade College

Job Titles Held:

  • Data Security Analyst
  • IAM Administrator / IT Infrastructure
  • Realtor / Sales Associate
  • Desktop Support Lead Manager 1

Degrees

  • Associate of Arts

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