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Data Security Analyst Resume Example

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DATA SECURITY ANALYST
Professional Summary
Competent IT professional with over 20 years of experience in various IT support roles. Self - motivated‚ detail oriented‚ agile learner and analytical ‚Currently administers SAP data access globally for all users cross entire enterprise. Administering identity and security access globally for human and functional accounts across multiple systems and applications. Prior roles included Service Desk supervisor, Relationship Manager and User Training Administration Change Management. Experienced Data Security Analyst with over fifteen years of experience in Medical Technology industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Skills
  • Data entry
  • Litigation Support/eDiscovery
  • Domino Administrator and Lotus Notes
  • Facilitating Meetings
  • Mentoring
  • Data Security
  • Problem resolution
  • MS Office, Word, Excel, PowerPoint
  • Microsoft Teams
  • Performance reviews
  • Trobleshooting
  • Quality Control
  • Relationship Management
  • SAP
  • Sarbanes Oxley testing
  • Service level agreements
  • Technical support
  • Telephone support
  • Upgrade project teams
  • VPN
  • Application Access Security
  • Team management
  • MS PowerPoint
  • Excellent Communication Skills
  • Self-Motivated and Work Independently
  • Active Directory, Hyperion, Windows 2000, Self-Motivated
  • Automate, Internet Explorer, NT, Service level agreements
  • Call center, Litigation Support, Word, Team management
  • Excellent Communication, Litigation, Enterprise, Technical support
  • Hardware, Domino, Network, User training
  • Customer satisfaction, Lotus Notes, Performance reviews, Telephone
  • Customer Service, Meetings, Policies, Training materials
  • Data Collection, Mentoring, Problem resolution, Upgrades
  • Data entry, Access, Profit, Upgrade
  • Diagnosis, Excel, Quality, VPN
  • Email, Microsoft Exchange, Quality Control
  • Focus, MS Office, Relationship Management
  • Functional, Microsoft Office 2000, SAP
  • Help Desk, MS PowerPoint, SAP 4.7
  • HP, PowerPoint, Sarbanes Oxley
Work History
Data Security Analyst, 01/2002 to Current
Company Name – City, State
  • Administered and Secured, data access globally for users across entire enterprise.
  • Designed and created monthly metrics reports Performed eDiscovery identifying data entry points as required for litigation and data retention.
  • Created and modified SAP functional accounts for worldwide system upgrades and implementations.
  • Managed identity and security access globally for human and functional accounts across multiple systems and applications.
  • Partnered with contractors, project teams and end users to plan and facilitate software upgrades.
  • Produced and maintained robot accounts to automate SAP functions.
  • Conducted on-boarding/off-boarding requests in Active Directory.
  • Created network shares and managed group membership to those network shares.
  • Managed incident/problem associated with access entitlements and terminations as well as emergency and privileged access management.
  • Provisioned and managed access in SAP 4.7 and 6.0, HP Quality Center, BPC, Sabrix, Hyperion and Lotus Notes Created on demand reports in SAP.
  • Sampled user data for Sarbanes Oxley (SOx) compliance Administered technical support for user computer issues.
  • Trained newly hired associated on work instructions, policies and service level agreements.
  • Created user email accounts in Microsoft Exchange Created user accounts in Lotus Notes using Note Domino.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Increased customer satisfaction by resolving SAP access issues.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Monitored use of data files and regulated access to protect secure information.
Help Desk Analyst, 01/2002 to 01/2008
Company Name – City, State
  • Diagnosed, troubleshot, and resolved problems with Microsoft Office 2000, Lotus Notes , VPN, Windows 2000 and NT, Internet Explorer and SAP.
  • Effectively managed high-volume of inbound and outbound customer calls.
  • Defused volatile customer situations calmly and courteously.
  • Used remote assistance to diagnosis and repair user computer issues.
  • Process telephone, email and voicemail requests for software and hardware changes to Associate's PCs.
  • Coordinate and schedule hardware and software upgrades and installations and Asset tracking.
  • Developed training materials, conducted webinars and authored wikis for user training and support use.
  • Assumed remote control over customers' computers when necessary to resolve problems.
  • Provided thorough technical support and problem resolution for over 100 customers daily.
  • Relationship Management, Addressed and resolved customer computer issues with high percentage of calls resolved on first contact.
Project Leader, 01/1997 to 01/2001
Company Name – City, State
  • Managed call center from initial start-up to full operational status.
  • Increased first call resolution by 20%.
  • Analyzed call volume and average call time to monitor Customer Service Representative performance, Customer focus and productivity.
  • Monitored queues and managed number of agents in each queue.
  • Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently Oversaw call center employees to ensure customer satisfaction goals were consistently met.
  • Conducted monthly staff meetings.
  • Developed classroom training curriculum and mentoring program for new Help Desk Analysts.
Education
Bachelor of Arts: Business Administration, 2008
Fairleigh Dickinson University - City, State
Certifications
Paralegal Studies, 2010 Fairleigh Dickinson University, Madison, New Jersey PC Specialist Diploma: Computer Technology, 1995 The Chubb Institute, Parsippany, New Jersey Contact Tracer: Contact Tracer Certification, 2020 Johns Hopkins University - Baltimore, Maryland
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Resume Overview

School Attended

  • Fairleigh Dickinson University

Job Titles Held:

  • Data Security Analyst
  • Help Desk Analyst
  • Project Leader

Degrees

  • Bachelor of Arts : Business Administration , 2008

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